A Guide to Living in Harrow

Please review your development:

Nice neutral design with white walls and cabinets. Modern bathroom. Wall fitted wardrobes with big mirrors. Good size flat. Management slow to respond and security can definitely be improved. No response for when our bikes got stolen. They even recorded on the cctv photage and no evidence was submitted to the police when asked.

Please share one thing (or more) which you wish you had known before you moved in:

Some of the tenants are council ones.
Security isn’t great.

How has the building management responded to any problems or issues you have raised:

Disappointing.. recorded over the cctv evidence and didn’t keep a copy of the theft incident for when the police request it.

Pros:
– Nice Masjid nearby
– Many halal shops nearby as well
– Living so close to a tube station makes life very easy

Please review your development:

Bad
-The corridors smell bad most of the time, I don’t think there’s any ventilation through them as they get very stuffy in the summer
– There’s usually trash lying here and there around the building, not very clean.
– Curtains provided on the windows are very flimsy blinds that provide very little privacy, especially when living in the ground floor

Good
– Bathroom fittings, dishwasher, taps, provided furniture are all very good quality

Please share one thing (or more) which you wish you had known before you moved in:

That our flat is on the ground floor and that the flat has huge windows with very flimsy curtains

How has the building management responded to any problems or issues you have raised:

Haven’t raised any issues yet. But they seem to be aware of things that come up. Recently got an email from them about inadequate trash disposal by other occupants and that they will monitor it.

Please review your development:

My experience with Barratt London Customer Services has been nothing short of a nightmare. Since August 2022, I have been battling a serious issue with the flooring in my home (Eastman Village) that has been flaking and deteriorating. Despite providing clear evidence, including photos, videos, and extensive correspondence, Barratt London has continuously dismissed the problem as a “maintenance issue” rather than acknowledging it as a possible defect in the materials used.

Over the past 18 months, I have been strung along by various representatives. Numerous appointments for inspections were scheduled and rescheduled, or simply ignored altogether, without any proper investigation into the root cause of the problem. Escalating the matter to higher-ups led to the same empty promises, delays, and lack of accountability.

When a Field Service Manager, finally did visit, his so-called “inspection” was a complete joke. He barely glanced at the flooring and dismissed the issue outright, parroting the same excuse about maintenance, despite the fact that the flaking is occurring even in low-traffic areas. His refusal to engage in a serious discussion about the issue was infuriating.

After nearly a year and a half of relentless follow-ups and escalating the issue to multiple levels within Barratt, they have concluded that the flooring issue is not a defect and have refused to take any further action. This is an appalling way to treat customers, especially after purchasing a home with the expectation of quality and proper support when things go wrong.

I would strongly urge anyone considering a Barratt London home to think twice. Their complete lack of responsibility, unprofessionalism, and disregard for customers’ time and concerns is outrageous. This is not just a case of poor service—it’s a deliberate refusal to address what is clearly a defective installation/service, leaving homeowners to deal with the consequences on their own. I expected better, and Barratt London has failed on every level.

Please share one thing (or more) which you wish you had known before you moved in:

Pathetic Customer Care, Very cheap fittings, including flooring and electrcal accessories

What is the best feature of your home:

Location, Proximity to public transport and town center

Please review your development:

property management was great. everything was clear from day one in the building. The building contains a lounge with game boards and a small GM to help you with your daily workout. my daughter is benefiting a lot from the team working in the GM. thank you for every help.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how to choose my energy and water company to choose the right one from the beginning.

How has the building management responded to any problems or issues you have raised:

the building management was responding effectively to any problem or issues I raised with them