Vonder Bradstowe, HA1

Please tell us about the good and bad aspects of living in your local area:

Very convenient location close to Harrow-on-the-Hill station, high street and shopping centres with Morrisons just opposite the building.

How has the building management responded to any problems or issues you have raised:

No, they are slow and unresponsive. There have been errors and mistakes from the account credit control department which constantly issued wrong chasers to tenants who already paid their rent.

Please share one thing (or more) which you wish you had known before you moved in:

There used to on-site maintenance support which was responsive and reliable before the change in ownership and management prior to November 2024. The concierge service and on-site management team of four would support all issues from rent payment to renewal, furniture provision, maintenance and repairs etc. Unfortunately the existing property management no longer provides any support since the change in November 2024.

Please tell us about the good and bad aspects of living in your local area:

Its a good location with lots of high street shopping and eating options. Parking is in the basement and is decent.

How has the building management responded to any problems or issues you have raised:

They don’t respond for days, there is no way to escalate and they just avoid addressing any concerns.

Please share one thing (or more) which you wish you had known before you moved in:

I would have not extended my lease if I knew about the transition from Greystar to VONDER.

Please tell us about the good and bad aspects of living in your local area:

I rarely write reviews, but my experience with the new property management has been absolutely disappointing. The location is fantastic, but unfortunately, that’s where the positives end. I’ve previously worked with GreyStar, and their management was exceptional — if I could rate them 5 stars, I would. However, the new team deserves a negative score for their unprofessionalism and lack of responsiveness. Unfortunately, what was once a well-run operation has now turned into a frustrating and discouraging experience. Terrible management is an understatement.

How has the building management responded to any problems or issues you have raised:

Building management is not responding to even emergency and genuine needs of Vulnerable fellow tenants

Please share one thing (or more) which you wish you had known before you moved in:

100s of complaints hv been registered with New management apart from to Council, local Mp and Ombudsman etc

Please tell us about the good and bad aspects of living in your local area:

Overall is bad after changed the property management from Greystar to HGCB. In the past, GreyStar was really very good, their staff is helpful, rapid and responsible. But now, when HGCB take over the property management. It is extremely bad in terms of of communication, cleaning, hygiene. Also, many things are not covered again such as maintenance.

How has the building management responded to any problems or issues you have raised:

Not quite responsive , such as rubbish bin collection. It only put all the problems to tenant saying that tenant not put the bins to container. But actually it there is enough container to contains all bins. They should free up the container everyday.

Please share one thing (or more) which you wish you had known before you moved in:

Please check the comment of resident and trust pilot clearly before u move in as the property management is bad and already increased 20% rent for rent renewal. It is not fair for this increment with such bad service.

Please tell us about the good and bad aspects of living in your local area:

5 mins walk from underground and bus station, shopping centers and a cinema nearby. A convenient development

How has the building management responded to any problems or issues you have raised:

They reply emails whenever they want, maybe days after the first email. Almost not pick up calls, even though the emergency number they provided. When they respond and pick up a call, it can be an impatient response; if you are lucky, you can find empty apologies, but the concerns are never addressed.

Please share one thing (or more) which you wish you had known before you moved in:

The change in management could make huge different