Vonder

Please tell us about the good and bad aspects of living in your local area:

There is not too many shops or restaurants around. If you need to do a bigger shopping have to walk 20 minutes to closest Morrison shop or Tesco which is a bit further. There is only small Co-Op shop near by. Few restaurants around 20 min walk away - Gaills or other coffee shops, barbers etc. Flats are near rails and next to express, fast road so you can hear trains running or cars driving. Also Heathrow is near by so can hear airplanes a bit too. There are parking spaces, but not too many. There seems to be a constant problems with bins being totally overloaded, tenants not sorting rubbish, throwing everything they want in there. So after a while it will get very messy. This will usually get all cleared after a while.

How has the building management responded to any problems or issues you have raised:

Most times you get things sorted but sometimes have to wait for response or a solution for a while.

Please share one thing (or more) which you wish you had known before you moved in:

I wish i knew it is not much to do around here and that it is a bit noisy sometimes.

Please tell us about the good and bad aspects of living in your local area:

House land lord is good but they are very slow at what they do. The local shops know how to take advantage.

How has the building management responded to any problems or issues you have raised:

They respond but they take hell lot of time to respond.

Please share one thing (or more) which you wish you had known before you moved in:

About the top floor guest/ pound area. It’s bad. And no one allows us to use it.

Please tell us about the good and bad aspects of living in your local area:

It was okay aside from the traffic on match days and concert days. A little pricey for the shops and restaurants.

How has the building management responded to any problems or issues you have raised:

Did not fix our water leakage problem near the toilet. It was less than 2 weeks after we moved in, and still problems when we left. Although Vonder stated to us that the issue was fixed.

Please share one thing (or more) which you wish you had known before you moved in:

That Vonder and their staff seem dishonest and have a lack of communication, when it comes to concerns from residents. The high electricity bill issues were ignored by everyone at Vonder. Instead of a conversation with tenants they chose to engage by sending us more bills (again, we had an 'all-inclusive' agreement and they could not define otherwise).

Please tell us about the good and bad aspects of living in your local area:

Good - near underground and lots of groceries. Bad - unsafe, unclean access street not cleaned, lots of garbage.

How has the building management responded to any problems or issues you have raised:

Yes, but took a very long time, and they tried everything to get away with not doing anything.

Please share one thing (or more) which you wish you had known before you moved in:

How poorly maintained the building would be and the absurd 20% rent increase.

Please tell us about the good and bad aspects of living in your local area:

Archway is an up and coming area, with excellent links from Hill House to both overground train (5 mins walk) and underground tube (1 minute). Easy access to value supermarket shops like Aldi help those looking to shop on a budget (alternatively M&S directly below if budget not an issue). M&S deliveries can be noisy in the mornings if you live above; however management are actively making efforts to resolve this including resurfacing works to the road area. Unsure re parking, I do not own a car in London.

How has the building management responded to any problems or issues you have raised:

N/A - unable to comment, I have not raised any issues myself.

Please share one thing (or more) which you wish you had known before you moved in:

High monthly electricity/hot water/heating bills - eg March 2023 was £120 for a 35sq m studio with the heating turned off the whole month. (On top of this Thames water bill, council tax, Internet.etc). Additionally the building is only linked up to Virgin Media for the Internet, again I have found this is costly compared with other providers.