Please tell us about the good and bad aspects of living in your local area:

Location is fantastic. Syon lane station is a few minutes walk. There's a bus stop right in front of the building. A gym less than 5 minutes walk. A big Tesco about 10 minutes walk.

How has the building management responded to any problems or issues you have raised:

They are sporadic. Very difficult to reach them. Sometimes they respond and actually fix the issue. But it's exhausting chasing them down.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how bad the management was. The flat itself is nice and well fitted with modern amenities but the management is horrible. Also you have to pay through your nose for power.

Please tell us about the good and bad aspects of living in your local area:

Ideal location all amenities walking distance. Parking is extra but at least available in busy town. Antisocial behaviour has significantly lowered score. Trespassers in building on regular basis, smoking potential drug use and reside in building corner. Kept me awake few times already and I've called police early morning and not resolved yet. Also when we first moved in our fault we locked ourselves out in the evening and the emergency helpline was totaly unhelpful with no empathy esp as wexhad atoddler needing her medicine . The helpline manager did call back and was more empathetic but improved out of hours process would be better.

How has the building management responded to any problems or issues you have raised:

Again Kinga is the best. Maintenance is responsive but sometimes havw to come back for same problem or has to be reported multiple times.

Please share one thing (or more) which you wish you had known before you moved in:

As above. Clarifying Internet is included in rent and that there is actually plenty of parking space!

Please tell us about the good and bad aspects of living in your local area:

Dirty, no bills, no help from the Vonder office. Lots of attitude given from the office. The worst treatment I've ever received professionally is from *Name Removed*. They should be terminated.

How has the building management responded to any problems or issues you have raised:

Poorly. Slowly. Not completely. The issue reporting process is a nightmare.

Please share one thing (or more) which you wish you had known before you moved in:

The management company, Vonder, acts in a completely disorganized, ineffective & unprofessional manner. Their entire office staff is as useful as a screen door on a submarine. A well-placed phone call from an attorney might get you positive results, but otherwise, you are treated as a waste of their time. Thanks for the chance to leave the review. No one has asked my opinion once since I've been in the property.

Please tell us about the good and bad aspects of living in your local area:

Excellent location in town centre local shops pubs restaurants are plentiful. Parking not an issue nothing bad to say

How has the building management responded to any problems or issues you have raised:

Had a few minor bits needed attention and these were sorted within 48 hours by maintenance

Please share one thing (or more) which you wish you had known before you moved in:

Not really as I have lived in Bedford for the last 14 years

Please tell us about the good and bad aspects of living in your local area:

Police letters being left by the post boxes warnng people of drug use in the complex (the smell of weed in the hall was unbareable). On one occassion around 50 teenagers had a party with the heluim gas, police came and arrested a number of people. In total the police where in New Horizons about 20 times in the duration we lived there. Rubbish left thrown around the complex, rats all over the place

How has the building management responded to any problems or issues you have raised:

Yes, but after constantly calling, leaving messages, and when they answered my calls I was greeted with what do you want. Emails went unanswered and calls ignored or locked off.

Please share one thing (or more) which you wish you had known before you moved in:

NOT TO RENT FROM THIS COMPANY!!! They are unrealible, unprofessional and down right rude.