Vonder

Please tell us about the good and bad aspects of living in your local area:

Bus stop is nearby which can take you to the nearest railway in 15 minutes. The development is fairly quiet despite the main flyover being next door. There are some local shops + pharmacy but you will need to travel longer for bigger grocery stores.

How has the building management responded to any problems or issues you have raised:

HVAC system not working and was resolved very quickly after the report

Please share one thing (or more) which you wish you had known before you moved in:

The parking spots for visitors are few and far between

Please tell us about the good and bad aspects of living in your local area:

It is a very residential area. It is right next to several supermarkets, close by to a leisure centre and post office, and steps away from the tube and bus stops. Location/amenities nearby is the best part about living here. The neighbourhood is generally quiet, but because there’s a big sitting area right in front of the building, you hear a lot of people yelling outside/smashing bottles in the middle of the night.

How has the building management responded to any problems or issues you have raised:

Yes but very slowly. Many are time sensitive (such as no hot water, the window won’t close) and the management will take several weeks to address them.

Please share one thing (or more) which you wish you had known before you moved in:

This is a building that will require you to keep chasing for them to help you do or fix anything.

Please tell us about the good and bad aspects of living in your local area:

Rating: ⭐☆☆☆☆ (If negative stars were possible, this would deserve one) This property used to be a true five-star residence under Greystar Management — a team that set benchmarks in professionalism, efficiency, and resident care. For over seven years, I experienced outstanding service across every function — from the front office to maintenance, property management, and accounts. Unfortunately, ever since management shifted to HCGB, Vonder, and LRC, the quality of service has declined drastically. The once passionate, proactive, and resident-focused culture has been replaced by apathy, delays, and complete lack of accountability. Whether it’s the lettings, credit, repairs, or management teams, there is no sense of ownership or enthusiasm to do justice to their roles. Even viewing requests now seem like an inconvenience to the team rather than an opportunity to serve potential residents. It’s deeply disappointing to see how a property that once stood as a model of excellence has lost its charm and credibility. My seven years of pleasant stay and admiration for this place have been completely tarnished by this shift in management. If there were an option for negative stars, this experience would certainly merit one. For now, a single star will have to represent the deep contrast between the former Greystar era and the current mismanagement.

How has the building management responded to any problems or issues you have raised:

Management finds it below their dignity to respond to tenants issues

Please share one thing (or more) which you wish you had known before you moved in:

do not trust the new property management team and do not expect any response even for dire exigencies

Please tell us about the good and bad aspects of living in your local area:

Wembley park is a very dynamic area , with lots of shops and pedestrian roads. It is conveniently located with 2 underground lines (Jubilee line and Metropolitan line) that can take you to central London in around 20 mins. However, the area gets overcrowded when there are events at Wembley stadium.

How has the building management responded to any problems or issues you have raised:

They often ignore complaints and when they respond they are dismissive. Complaints almost never get addressed.

Please share one thing (or more) which you wish you had known before you moved in:

Ask then if flats around yours are used as Air BnBs. Because it means you would always have new people next to you, which might lead to noise issues.

Please tell us about the good and bad aspects of living in your local area:

Close to everything. Apartment is not refurbished & repaired as expected. I requested certain things prior to moving in but unfortunately, not followed.

How has the building management responded to any problems or issues you have raised:

They responded carefully. However, their response was a bit later than expected.

Please share one thing (or more) which you wish you had known before you moved in:

Making sure it's refurbished before moving in. I was rushing to move.