Kew Bridge Court, W4

Please tell us about the good and bad aspects of living in your local area:

It is located in a very desirable area. It is a walk away from Kew Gardens and right next to Kew Bridge station which is ideal. There are sufficient shops nearby including cafes and grocery shops. It is very near to the canal and nice open space walks. The street is set away from the busy main road so you don’t hear the traffic although you can hear the trains going past which can be quite loud, in particular the building works on rail tracks are often at unsociable hours. Parking availability for permit holders on the site is always readily available but it would be good if there was visitor parking too (although understand then it might get full so can’t always win!). The bin collections do not appear to frequent enough and the recycling bins in particular always seems to be full.

How has the building management responded to any problems or issues you have raised:

Yes very quickly. The incorrect repair team were sent out once which delayed getting our repair fixed, but this was rectified fairly quickly when I raised the concern

Please share one thing (or more) which you wish you had known before you moved in:

The internet situation has been difficult, we still don’t have internet in one of the bedrooms despite raising this

Please tell us about the good and bad aspects of living in your local area:

Excellent location, safe for families and with access to transportation and a lot of attractions

How has the building management responded to any problems or issues you have raised:

The management is very responsive to problems and issues raised

Please share one thing (or more) which you wish you had known before you moved in:

Try to move in the renovated apartments, old ones needs work/replacement specially the bathrooms and appliances.

Please tell us about the good and bad aspects of living in your local area:

I do love that it is a gated community. Sadly people are not following rules when it come to recycling. It says FLATTENED carton only, but they are dropping non-flattened huge boxes, cups and stuff that cannot even be recycled in the container which takes so much space. That needs to be regulated. There are even pictures drawn to explain what you have to do. I really do mind this. Containers are always so full, they are screaming with tons of non-flattened boxes inside... Inside the building's hallway, first floor, there is a HUGE stain and then couple of small ones. Odor gets me every time. It smells on something rotten, most of the time. I am starting to think someone is doing something nasty in their apartment. I do like the neighborhood. It is close to the train station (across the street) and Gardens, swimming pool, gym, and there is a lot of nature and animals. We even have foxes and I saw two in front of the building. So lovely! There are restaurants and one market with vegan options - which is a huge plus. There are always fresh veggies and fruits. Also, there are many vegan delivery food options. There are museums, parks and pubs, antique bookstore, gallery, beauty saloon (male and female), stadium - all within 10 minutes walk. Some neighbors can be pretty loud and I think their kids are playing with the ball inside which is crazy, but I am not going to complain because it is not the kids' fault. I do not want to be a bad neighbor.

How has the building management responded to any problems or issues you have raised:

Fast. When our bathtub glass exploded it was fixed immediately.

Please share one thing (or more) which you wish you had known before you moved in:

I wished I knew about stained walls.

Please tell us about the good and bad aspects of living in your local area:

Good selection of cafes, restaurants and pubs within 5-10 minutes of walking distance from the gated community.

How has the building management responded to any problems or issues you have raised:

Prompt with most of the issues raised, barring a few.

Please share one thing (or more) which you wish you had known before you moved in:

Work out the commute options especially with offices asking employees to come back 1/2 days a week.

Please tell us about the good and bad aspects of living in your local area:

There are a good selection of shops in the area with quick access to Chiswick High Street. Good transport links as well from Kew Bridge station with Gunnersbury Tube Station a quick walk away.

How has the building management responded to any problems or issues you have raised:

Have raised a request to look at some snags in the apartment and they have responded in good time and arranged for a contractor to come in to survey quite quickly

Please share one thing (or more) which you wish you had known before you moved in:

The access to the Thames Path along the river is literally a 3 minute walk from this development