Hove Gardens, BN3

The building is amazing, with a design by interior designers that is modern, classy, and well-thought-out. The resident lounge is spacious and comfortable, as is the co-working space, which has a kitchen next to it. There are also four fantastic outdoor spaces. The onsite team is excellent too. Harry has all the answers and is always happy to help, while Yiannis can assist with achieving the decor you want in the apartment to feel at home. Every single person onsite is outstanding.

I’ve recently moved out of HG and have mixed feelings. We rented the flat for six months to transition into our new house. The flat itself was fine, quiet, functional and with decent fittings. People were friendly. The bike storage is great although not having access via the garage was annoying. Rubbish build up was a constant but this was largely down to residents not having a clue or being too lazy to put stuff in the right bins or the bins at all. The front of house team were friendly and helpful but are let down by a less than competent operation behind the scenes. It took me twice as long as is legally allowed to get my deposit back and that only happened when I threatened action. There was a sign on deal where you could get refunded for a train pass. Seven months on that still hasn’t occurred despite multiple requests, information being sent several times, and confirmation they had all they needed. When I had to pay anything it always had to be immediate but this was not reciprocated in return - then we were expected to just accept that the team were short staffed, or there had been high turnover over, or it just took months for everyone to get their refund. Maybe they’re inept, or dubious, but I would not up any deal from this operation on a ‘we will refund it later’ basis. Disappointing given all the rhetoric about community and so on.

I absolutely love living here, the design is chic and modern, and the facilities and management are super professional and helpful. Everything is new and works so well, plus the apartments are so warm! I went for a furnished apartment, so moving in was so easy, and it felt like I settled in within a day or two.

Living at Hove Gardens has been a mixed experience. On the positive side, the apartments themselves are modern, with decent-quality furniture and the inclusion of king-size beds is a welcome touch. The common areas, especially the shared working spaces, are well-designed and offer a pleasant environment. However, some communal areas, such as corridors and hallways, are often not well-maintained and can become quite dirty, which detracts from the overall appeal. A key issue throughout my time here has been the inconsistency and lack of reliability from the front-of-house/management team. While Becky on the front-of-house team has been consistently helpful and responsive, the same cannot be said for the rest of the staff. Requests often require repeated follow-ups, and commitments are frequently not followed through. For example, I had a maintenance issue that involved scheduling visits, and despite waiting in my apartment on three separate occasions, no one arrived as arranged. I received various excuses, but ultimately no resolution — an experience that reflects a broader pattern of unfulfilled promises and poor communication. Bills are managed by Homebox, and unfortunately, dealing with them has been similarly frustrating. Despite submitting a direct debit form upon moving in, I was later told it had not been received, resulting in me having to pay three months of backdated bills and submit all the meter readings manually. Additionally, although the apartment was marketed as brand new, it had several noticeable marks and stains upon arrival. One stain on the floor wasn’t addressed for two months, and closer inspection of the overall workmanship reveals a number of shortcuts and instances of poor finishing — suggesting that corners were cut during construction. Overall, while the apartment itself is decent and the location is good, the experience is undermined by poor management, lack of accountability, and a general sense of disorganisation. If these issues were addressed with more care and professionalism, Hove Gardens could offer a much more positive living experience. Another point of frustration has been the incentives offered. We were promised £800 towards a travel pass and £500 off as a welcome incentive. Six months later, neither has materialised, and when I inquired, the explanation for how to claim them was overly complicated and unclear. It seems these offers are not as straightforward or accessible as initially advertised.

I really like the design, the facilities, the building staff & how the property is managed. Before moving in, I was told some light bulbs needed replacing, I sent a maintenance request & they were replaced within that week, free of charge. I’ve had no issues with the development & have really enjoyed my time here so far.