Development image of Eastman Village, HA1

Eastman Village, HA1

9th

Ranked 9th out of 14 in Harrow

By Barratt Homes

3.69

(19 reviews)

Eastman Village, by Barratt London, sits in Harrow, Zone 5. Comprising of 1 to 3 bedroom houses, this regeneration development will also include restaurants, cafés, shops and offices around a landscaped park. Residents here will benefit from a residents' gym, 1GB per second fibre optic broadband connections and great transport links.

  • Barratt Homes

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Latest Reviews

3.69

19 total reviews

Stats

Overall

4.00

Facilities

3.53

Design

3.89

Location

4.21

Value

3.68

Management

3.21

Viewing 1-5 out of 19
Nothing short of a nightmare

Girish Menon (Owner)

Verified Resident

Aug 2024

My experience with Barratt London Customer Services has been nothing short of a nightmare. Since August 2022, I have been battling a serious issue with the flooring in my home (Eastman Village) that has been flaking and deteriorating. Despite providing clear evidence, including photos, videos, and extensive correspondence, Barratt London has continuously dismissed the problem as a "maintenance issue" rather than acknowledging it as a possible defect in the materials used. Over the past 18 months, I have been strung along by various representatives. Numerous appointments for inspections were scheduled and rescheduled, or simply ignored altogether, without any proper investigation into the root cause of the problem. Escalating the matter to higher-ups led to the same empty promises, delays, and lack of accountability. When a Field Service Manager, finally did visit, his so-called "inspection" was a complete joke. He barely glanced at the flooring and dismissed the issue outright, parroting the same excuse about maintenance, despite the fact that the flaking is occurring even in low-traffic areas. His refusal to engage in a serious discussion about the issue was infuriating. After nearly a year and a half of relentless follow-ups and escalating the issue to multiple levels within Barratt, they have concluded that the flooring issue is not a defect and have refused to take any further action. This is an appalling way to treat customers, especially after purchasing a home with the expectation of quality and proper support when things go wrong. I would strongly urge anyone considering a Barratt London home to think twice. Their complete lack of responsibility, unprofessionalism, and disregard for customers' time and concerns is outrageous. This is not just a case of poor service—it's a deliberate refusal to address what is clearly a defective installation/service, leaving homeowners to deal with the consequences on their own. I expected better, and Barratt London has failed on every level.

Please tell us about the good and bad aspects of living in your local area:

Good shops, proximity to harrow town center and public transport, neighbourhood are the good aspects. Anti-social behaviour and thefts are common in the area. Parking spaces are incredibly scarse.

Please share one thing (or more) which you wish you had known before you moved in:

Pathetic Customer Care, Very cheap fittings, including flooring and electrcal accessories

What is the best feature of your home:

Location, Proximity to public transport and town center

1

Facilities

1

Design

4

Location

1

Value

1

Management


Regrets! Poor estate management

Barber (Owner)

Feb 2024

Massages received from development manager "....service charge must be paid. The gym is included within the service charge costs whether you decide to use these facilities or not. " " a fob will not be provided unless you have an induction with Motive8."

Please tell us about the good and bad aspects of living in your local area:

Good location! Good interior design - Poor hot water system - Overly dense and congested environment within the premises. - Poor car parking

Please share one thing (or more) which you wish you had known before you moved in:

Nothing is more important than the estate management company, poor services must let you regret!

What is the best feature of your home:

SMART design is indeed a good idea and the energy saving concept is good but do i pay less, I'm not sure yet

1

Facilities

2

Design

5

Location

2

Value

1

Management


Nice development

SM67 (Owner)

Verified Resident

Jul 2023

Good development, the flats are spacious, I found the after care customer service team to be fabulous. Snags got fixed really quickly. We had 0 delays on completion, flats were ready when they said they would be ready. Really well maintained development. some trees and new plants being planted and there is current work on a gym which is great

Please tell us about the good and bad aspects of living in your local area:

It's Harrow so there will not be a single brunch place in sight, however it's convenient and easy to travel to central so it's not a major issues. The development is very nice, very quiet thankfully, people seem polite. The flats are built to a high standard especially noise proofing, thankfully you cannot hear your neighbors that well. Construction noise is not as problematic as I thought it would be, and it's entirely manageable thanks to the high quality windows. funny enough, some issues are only with some other residents, not Barratt or the management company. I appreciate the management company reminding residents there is a no smoking policy in the communal areas of the building, too many people engage in anti social behaviour by doing this, not realizing they shouldn't force others to breathe their smoke. Pets are allowed which is a huge plus, no extra cost to apply for a permit.

Please share one thing (or more) which you wish you had known before you moved in:

there is no parking, but the problem stems form the council not allowing more parking spaces, nothing to do with developer.

What is the best feature of your home:

noise proof windows, nice minimalistic decor, well fitted kitchen, great balcony space, great and clean building, well organised maintaince of building.

4

Facilities

5

Design

3

Location

3

Value

3

Management


False Promises & Disappointing Management

Stef (Owner)

Verified Resident

Apr 2023

The management company Barratt has entrusted with their properties is, without a doubt, a disappointment. They've consistently shown carelessness and proven to be unreliable. Their transparency about accounting miscalculations year after year doesn't excuse their incompetence.

Please tell us about the good and bad aspects of living in your local area:

It's unfortunate that the developers sold these homes in 2020 with promises of gyms, supermarkets, and restaurants, but it seems their priority is completing each block of flats first. This has left us with no nearby cafes, bars, or restaurants, and it could still be years before these amenities are available.

How has the building management responded to any problems or issues you have raised:

I haven't personally raised issues with them. My opinion of the managing company formed upon the repeated accounting mistakes.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about Barratt before moving in. They are not keeping up with the updates to the development. The last update was more than 6 months ago, mentioning really vague changes to the location of the supposed gym for example, who seemed to have been scrapped from the project to be placed 'somewhere else' for lack of space.

3

Facilities

3

Design

3

Location

3

Value

1

Management


Happy place

LV (Owner)

Verified Resident

Apr 2023

Facilities not yet completed- hence unable to comment fully. Rest all are good The work is fairly standard though not top notch Designs are basic and standard. Post sales they are slow to reply but can get an answer in the end. Property management is reasonable.

Please tell us about the good and bad aspects of living in your local area:

Pros: easy accessibility Quiet environment Friendly people Cons: limited parking Limited electric charging points

How has the building management responded to any problems or issues you have raised:

Fairly quickly Have not had any burning issues so far

Please share one thing (or more) which you wish you had known before you moved in:

About the changing service charges- gets expensive every year

4

Facilities

4

Design

4

Location

4

Value

4

Management


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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Eastman Village, HA1

9th

Ranked 9th out of 14 in Harrow

More developments in Harrow