Barratt Homes
Eastman Village, HA1
Ranked 9th out of 14 in Harrow
3.69
Eastman Village, by Barratt London, sits in Harrow, Zone 5. Comprising of 1 to 3 bedroom houses, this regeneration development will also include restaurants, cafés, shops and offices around a landscaped park. Residents here will benefit from a residents' gym, 1GB per second fibre optic broadband connections and great transport links.
Barratt Homes
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Latest Reviews
3.69
19 total reviews
Viewing 1-5 out of 19
Girish Menon (Owner)
Verified Resident
Eastman Village, HA1
Aug 2024
Nothing short of a nightmare
Girish Menon (Owner)
Verified Resident
Eastman Village, HA1
Aug 2024
My experience with Barratt London Customer Services has been nothing short of a nightmare. Since August 2022, I have been battling a serious issue with the flooring in my home (Eastman Village) that has been flaking and deteriorating. Despite providing clear evidence, including photos, videos, and extensive correspondence, Barratt London has continuously dismissed the problem as a "maintenance issue" rather than acknowledging it as a possible defect in the materials used. Over the past 18 months, I have been strung along by various representatives. Numerous appointments for inspections were scheduled and rescheduled, or simply ignored altogether, without any proper investigation into the root cause of the problem. Escalating the matter to higher-ups led to the same empty promises, delays, and lack of accountability. When a Field Service Manager, finally did visit, his so-called "inspection" was a complete joke. He barely glanced at the flooring and dismissed the issue outright, parroting the same excuse about maintenance, despite the fact that the flaking is occurring even in low-traffic areas. His refusal to engage in a serious discussion about the issue was infuriating. After nearly a year and a half of relentless follow-ups and escalating the issue to multiple levels within Barratt, they have concluded that the flooring issue is not a defect and have refused to take any further action. This is an appalling way to treat customers, especially after purchasing a home with the expectation of quality and proper support when things go wrong. I would strongly urge anyone considering a Barratt London home to think twice. Their complete lack of responsibility, unprofessionalism, and disregard for customers' time and concerns is outrageous. This is not just a case of poor service—it's a deliberate refusal to address what is clearly a defective installation/service, leaving homeowners to deal with the consequences on their own. I expected better, and Barratt London has failed on every level.
Barber (Owner)
Eastman Village, HA1
Feb 2024
Regrets! Poor estate management
Barber (Owner)
Eastman Village, HA1
Feb 2024
Massages received from development manager "....service charge must be paid. The gym is included within the service charge costs whether you decide to use these facilities or not. " " a fob will not be provided unless you have an induction with Motive8."
SM67 (Owner)
Verified Resident
Eastman Village, HA1
Jul 2023
Nice development
SM67 (Owner)
Verified Resident
Eastman Village, HA1
Jul 2023
Good development, the flats are spacious, I found the after care customer service team to be fabulous. Snags got fixed really quickly. We had 0 delays on completion, flats were ready when they said they would be ready. Really well maintained development. some trees and new plants being planted and there is current work on a gym which is great
Stef (Owner)
Verified Resident
Eastman Village, HA1
Apr 2023
False Promises & Disappointing Management
Stef (Owner)
Verified Resident
Eastman Village, HA1
Apr 2023
The management company Barratt has entrusted with their properties is, without a doubt, a disappointment. They've consistently shown carelessness and proven to be unreliable. Their transparency about accounting miscalculations year after year doesn't excuse their incompetence.
LV (Owner)
Verified Resident
Eastman Village, HA1
Apr 2023
Happy place
LV (Owner)
Verified Resident
Eastman Village, HA1
Apr 2023
Facilities not yet completed- hence unable to comment fully. Rest all are good The work is fairly standard though not top notch Designs are basic and standard. Post sales they are slow to reply but can get an answer in the end. Property management is reasonable.
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews
Eastman Village, HA1
Ranked 9th out of 14 in Harrow