Barratt Homes

Please tell us about the good and bad aspects of living in your local area:

Get Every Promise in Writing Before You Exchange Anything promised by the sales team in the sales office must be in writing and attached to the contract or lease as an appendix. If it is not written into the lease or clearly shown on the approved drawings, it is not protected. If you do not secure those promises legally, the developer can later: • Change the design • Remove features • Leave areas partially incomplete • Rely on “design change” clauses After completion, you cannot complain about the difference between what was promised and what was delivered if it is not written into the lease. Design Changes and Incomplete Works Design changes are often used to justify alterations after purchase. You may be shown visitor bays and loading bays during marketing. Later, you may discover: • Visitor bays are removed • Loading bays do not exist • Layouts are different from what was shown • Certain works remain unfinished Once you complete, you are bound by the lease wording, not the sales presentation. Managing Agent and Parking Enforcement Relationship Where FirstPort is appointed as managing agent and Parking Control Management operates enforcement, they work closely within the development structure. Residents are not provided with clear information about: • The commercial relationship between these parties • The financial arrangements behind enforcement • How enforcement income is structured • Who ultimately controls parking policy The business relationship between developer, managing agent, and parking company is not transparent to residents. Aggressive Parking Enforcement Residents can receive large numbers of Parking Charge Notices. Charges are issued for: • Brief stopping • Loading and unloading • Double yellow lines • Hatched areas • Areas near entrances Residents are told they have no right even to stop for one second without a permit. Trespass is normally a matter for the landlord. However, parking companies rely on contractual signage and treat stopping as breach of contract. Residents who are not legally trained may feel pressured into paying significant sums. Those with stronger legal awareness may challenge successfully, while others pay under pressure. Escalation of a Civil Parking Dispute In one case involving a civil parking dispute, accusations were made and police were called. An arrest followed. Police later stated that it was a civil matter and release took place. A civil parking disagreement escalated into a criminal process before being recognised as civil in nature. Service Charge and Management Costs Service charges include substantial management fees. Approximately one third of the service charge can relate to management and administration. While the development remains under construction and until all leases are sold, residents may experience ongoing disruption while paying full service charges. In time, the freehold may be transferred to another freeholder and the managing agent may change. However, the lease obligations remain binding on leaseholders. No Loading Bays and Planning Limits In some developments, no loading bays are provided. The explanation given is that providing loading bays would exceed the maximum parking allocation permitted under planning approval. The result is maximum parking allocation, but no dedicated loading provision for residents. Access, easement, and reasonable enjoyment are not reflected through practical loading facilities. Hidden Parking Structure and Permit Types There are multiple permit categories operating simultaneously, including: • Allocated bay permits • Resident permits • Visitor permits • Temporary permits • Contractor permits • Developer-retained space permits Residents are not clearly informed: • What percentage of spaces were sold • How many spaces are retained by the developer • How many permits exist compared to physical spaces • How enforcement rules are determined The structure resembles a financial revenue model rather than a resident-focused parking system. Lease Wording and Visitor Bay Clauses Residents may be told there will be visitor bays and loading bays. They may be shown these areas during site tours. Later, the lease may state wording such as: “If visitor bays are shown on Plan A to Z, the leaseholder may use them for up to 24 hours with no return within 24 hours.” After completion, the referenced plan may show no visitor bays at all. If the bays are not shown on the official plan, there is no enforceable right. The wording appears protective but depends entirely on what is shown on the attached drawings. Once you complete your purchase, changing the lease is extremely difficult. Leases are standard across the development and not easily amended regardless of which solicitor acts. Final Position Once contracts are exchanged and completion takes place, you are bound by the lease. What was promised verbally does not override what is written in the legal documents. Understand the lease fully before committing.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that what is shown during the sales process and what is legally secured in the lease can be very different. Parking arrangements, visitor bays and loading access may look straightforward during a viewing, but the actual rights depend entirely on the lease wording and approved plans (Blank Plan). I also did not realise how strict and enforcement focused the parking management would be, or how significant the service charge allocation to management costs would feel in practice. I would advise any new buyer to read the lease in detail, especially sections on parking, plans, permits and management powers, before committing.

What is the best feature of your home:

It feels as though Barratt Developments, FirstPort, and Parking Control Management operate closely together in a way that prioritises collecting money from residents through service charges and enforcement rather than providing fair and supportive management.

Please tell us about the good and bad aspects of living in your local area:

Great houses, great location and fabulous Customer Service..... mostly. The country side and a canal are very close at hand. We have a dog that enjoys the walks around our house. Big radiator in the middle of the kitchen wall is not ideal.

Please share one thing (or more) which you wish you had known before you moved in:

I thought the fuel bills would be a little less than they are with the energy efficiency installed in the house.

What is the best feature of your home:

Well designed. Our house feels very homely. We love coming home!

Please tell us about the good and bad aspects of living in your local area:

Ideally located within walking distance of Ventura shopping centre, warehousing facilities and good links to the motorway network. Parking is ample but with like most families theses days having more than two cars can have its issues.

Please share one thing (or more) which you wish you had known before you moved in:

At peak times Dunstall Park can have heavy traffic getting into the estate but this is to be expected living soo close to Ventura and warehousing facilities.

What is the best feature of your home:

I like the fact rooms are zoned off, downstairs has a hall, toilet and good storage for everyday use.

Please tell us about the good and bad aspects of living in your local area:

Living in this area has been a mostly positive experience. The local shops offer a decent variety, and there's a good mix of restaurants and cafes, though some options are a bit expensive. The nearby parks provide nice green spaces to relax, which is great. Public transport is fairly reliable, with buses running regularly, though sometimes there are delays during peak hours. Bin collections are consistentoverall it is a peaceful living environment.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in was the quality of property management. If I had known that the management would be so disappointing—delayed maintenance, poor communication, and lack of transparency—I might have chosen to go with a different agency or even another property. It’s crucial to ask more detailed questions about how responsive and proactive the property management is before committing.

What is the best feature of your home:

The location, the design and the backyard (most desired part)

Please tell us about the good and bad aspects of living in your local area:

Good shops, proximity to harrow town center and public transport, neighbourhood are the good aspects. Anti-social behaviour and thefts are common in the area. Parking spaces are incredibly scarse.

Please share one thing (or more) which you wish you had known before you moved in:

Pathetic Customer Care, Very cheap fittings, including flooring and electrcal accessories

What is the best feature of your home:

Location, Proximity to public transport and town center