Delta Point, CR0

Delta Point, CR0

By
Dstrkt
Ranked 26th out of 28 in South London
2.96 (24 reviews) 2.96 (24 reviews)
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This development has a low number of verified resident reviews written in the last 12 months.
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Category Scores

2.88
Facilities
3.38
Design
4.00
Location
2.96
Value
2.43
Management

Delta Point in Croydon is a Build to Rent development from Dstrkt, offering studios and one and two-bedroom apartments with long-term contracts. Centrally located, Delta Point is close to both West Croydon Station and East Croydon Station, and is opposite the Whitgift shopping centre, soon to be transformed into a highly-anticipated Westfield mall.

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Delta Point, CR0 Reviews

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Location great, flat decent

Review Date Jun 2019

The flat is a bit small and to add to this all the flats have pillars randomly in middle of the flat. It makes it hard to place furniture, my living room has one in the middle and it’s very inconvenient. I have my walls decorated with lots of things and they have no issue with it so it’s good in regards to that. Also, all the flats have an open plan which I really like. I believe they all come unfurnished.
There is also a very good community spirit in the building as there are lots of young adults and we all hang out. There is also a cool yoga class every week which is good to meet people at.
The building management is quite poor though as it takes ages for them to fix anything. Months can go by with no action to solve the issue at all.

Please tell us what you like and dislike about this area:

Areas is very convenient to get around. Load slow of jobs nearby and very good transport links. I can get to London Bridge in 15mins.

Please share one thing (or more) which you wish you had known before you moved in:

That the heating wouldn’t work properly for 6 months causing heating bill of over £800.

4
Facilities
3
Design
5
Location
4
Value
1
Management
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Nice-looking flats with the worlds worst maintenance and tenant care.

Verified Resident
Verified Resident
Review Date Mar 2020

We were told there would be an on-site handman before moving in, but 6 months in it turned out that we would have to pay a £75 call out fee to get him to change the battery in one of the fire alarms in the property. The ceilings were like 3 metres tall, there’s no way we could have done it ourselves and we didn’t exactly have space to store a ladder that tall.
When we moved in we were the first tenants in the property, but one of the toilets was completely blocked and not working and it took the landlord 2 months to decide to help us to get it fixed, and it never worked properly again.
A lot of the fixtures in the flat, like the front door handle, are very cheap. This resulted in me being stuck outside the flat for 4 hours one night because the door lock wasn’t opening, leaving my housemate stuck inside.
For weeks the bins wouldn’t be collected from the bin room and people would just have to throw their bags of rubbish through the door, and it stunk so badly.
The concierges are nice people but there’s not a lot they can do about any of the issues.
The fridge is very small, too small for two people.

Please tell us what you like and dislike about this area:

Location was great, centre of town and great transport links
Very loud next to the bus station

Please share one thing (or more) which you wish you had known before you moved in:

That the fire alarms would run out of battery every 2 months and beep incessantly and it would cost £75 to get someone to come and change them for us.

If there is one thing you would change about your flat or property what would it be:

Maintenance funding needs to be improved drastically

1
Facilities
3
Design
4
Location
3
Value
1
Management
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AWFUL PROPERTY MANAGEMENT RUINS A ONCE GOOD PLACE TO LIVE

Verified Resident
Verified Resident
Review Date Apr 2021

Property management since the new agency (Criterion Hospitality) has taken over is appalling at best. Every aspect of the building has been in decline since taking over. From maintenance to cleaning, from lack of working lifts to lack of heating and hot water, in addition, the awful communication especially from the head office who seem reluctant to reply to any emails.

The building has six lifts however only two are operational. No effort has been made to fix the other lifts in over a year and still, only two are operational. There is a building issue with hot water and heating, with there being issues on four separate occasions that have lasted for multiple days in the space of fewer than six months. Criterion Hospitality seems to be opting for cheap fixes that are temporary rather than fixing the issue outright. During the outages, very little communication is provided to tenants and when it is it’s often misinformation (e.g. hot water/heating will be restored tonight but isn’t until a further few days) and often tenants have to chase to get any communication.

Building maintenance is very basic. The focus is on keeping the concierge area tidy. The building would benefit from more frequent cleaning. The exterior windows haven’t been cleaned in over two years, and emails on the matter have been ignored.

Please tell us what you like and dislike about this area:

The main benefit of the building is its location. You are within walking distance to major transport links (West Croydon station, East Croydon station, bus garage and tram lines), supermarkets (all the major ones) and small parks.

The building is on the main road, so there is some outside noise (mainly sirens); however, this is something you get accustomed to.

No parking is available unless you pay for an underground parking permit.

The flats are designed well and have everything you need for modern living.

Please share one thing (or more) which you wish you had known before you moved in:

That the property management would change agencies. Avoid Criterion Hospitality where possible.

If there is one thing you would change about your flat or property what would it be:

To have basic utilities working. Hot water and heating are unstable in this building.

4
Facilities
4
Design
5
Location
4
Value
1
Management
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Generally good, modern accommodation in a convenient location but building has.its maintenance issues

Verified Resident
Verified Resident
Review Date Feb 2020

Relatively new development so apartment is nice and modern and kitted out well. Despite its size, building is surprising quiet and rarely hear any outside noise from neighbours. Large windows scaling across all walls are a nice feature however, in winter, condensation is unavoidable despite use of the apartment’s built in fan/ventilation system.

Maintenance of the building is disappointing. The lifts regularly breakdown and can be left out of order for weeks. Problems with the main doors. Lots of issues with supply of hot water previously. Car park gates occasionally out of order. Windows are filthy and have not been cleaned since the building works completed some 18 months ago. Generally issues within the apartment are dealt with promptly, although sometimes property management can be challenging. Rent has been increased at the end of each fixed term which feels unjustified given the issues with the building.

Communal facilities are non existent other than a lobby area. There is no provision for visitor parking and dropping off shopping/belongings using your car can be difficult, although concierge may let your car in temporarily if they are available. Still no provision for cycle storage either despite the planning application including one cycle storage space for each apartment.

Please tell us what you like and dislike about this area:

Area is very convenient with transport links at your door step and variety of shops close by. However, on the flip side it is quite a busy and noisy area with the tram line, bus station and traffic (including emergency service sirens) along Wellesley Road.

Please share one thing (or more) which you wish you had known before you moved in:

I would like to have been told that there is no commitment to provide bicycle storage facility despite the vast underground space and even bicycle parking signs; during my viewing I was incorrectly informed this would be provided but after 18 months this is still to materialise. I would also like to have been told that the landlord had plans to convert the underground car park into a hotel; a planning application made with outcome expected in the summer of 2020.

If there is one thing you would change about your flat or property what would it be:

Provision of bicycle storage and visitors parking.

3
Facilities
3
Design
4
Location
3
Value
2
Management
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Decent apartment with rubbish internet but good location

Verified Resident
Verified Resident
Review Date Jun 2019

The building had terrible has terrible infrastructure. The kitchen furniture is poor, the washing machine is still not working after 3 months. The network ports are terrible. The internet is rubbish no matter what company you go for. The size of the flats is decent depending on where the pillar that is in every flat is placed.There is a smell of weed everywhere, especially 1st floor. However the neighbours are generally quiet. Occasionally there is a loud party.

Please tell us what you like and dislike about this area:

The area is good. Lots of places to go and eat drink. Lots of supermarkets. Mall is very nearby. No complaints about area.

Please share one thing (or more) which you wish you had known before you moved in:

The agency is rubbish, have to go all the way to Bromley to collect keys and then on separated occasion to show passports.

4
Facilities
3
Design
5
Location
3
Value
2
Management
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New build – comes with issues

Verified Resident
Verified Resident
Review Date Jun 2019

Great thing is the development is super modern, so parking is great.
Because it’s a new build we have had lots of issues with flooding in flats due to poor pipework (multiple flats) , problems with toilets. Access to parking has been broken . Trying to fix plumbing and due to maintenance often no hot water. Quick fixes but poor quality.

Please tell us what you like and dislike about this area:

No green spaces so it feels like an urban jungle
Proximity to central London is great and the town centre for shopping. Box park is great for restaurants and bars.

Please share one thing (or more) which you wish you had known before you moved in:

For a new build was surprised by number of infrastructure issues eg. Plumbing.

4
Facilities
5
Design
5
Location
5
Value
4
Management
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Terrible building management by Criterion Hospitality!

Verified Resident
Verified Resident
Review Date Nov 2020

The previous management for Delta Point was Acorn and the building was reasonably well maintained then.
Criterion Hospitality took over in April and things have been getting progressively worse even though they very conveniently increased our rents!

1. We’ve been having issues with the lifts. There are 4 lifts but most often only one of them works!
2. The lifts are kept incredibly untidy!
3. The lights outside my flat have not been working for a month now!
4. Most importantly, since the last month or so, we’ve been having intermittent hot water problems. I’ve had to take multiple cold showers in October & November.

The building management has not been transparent about the real issue behind delays in fixing these problems!

Please tell us what you like and dislike about this area:

The building is in a very convenient location near the high street and train stations.
Living here was pleasant for a while when the management was under Acorn.

Please share one thing (or more) which you wish you had known before you moved in:

That there would be a change in the building management and the building maintenance would go downhill!

If there is one thing you would change about your flat or property what would it be:

Please fix the hot water permanently and not by hacking something together cheaply that only works occasionally!

2
Facilities
2
Design
4
Location
2
Value
1
Management
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Morden development

Review Date Sep 2019

My apartment space is Nice with large windows which provide Great sunlight.
My apartment is Large and spacious for for a 1 bedroom .
It also has an Open plan.
The Lifts are continuously breaking down and there are Limited parking spaces for visitors and residents.

Please tell us what you like and dislike about this area:

Likes
Proximity to station
Many shops nearby
Boxpark is ideal for evening night life
Safe area
No worries with traffic noise

Please share one thing (or more) which you wish you had known before you moved in:

I was aware of everything before I moved In and I am fully content with everything

How has the building management responded to any problems or issues you have raised:

Brand new so there were a few issues initially about rubbish collection but they were very responsive and sorted it out quickly.

3
Facilities
4
Design
4
Location
4
Value
4
Management
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Run fast, run far!

Review Date Nov 2020

Initially presented as very posh and clean. Only after you move in do you get to see the underbelly of the area and the building. The walls are thin, so say goodbye to privacy really, you can feel and hear the wind howling outside your closed windows; of course that’s true when it covers the noise from the bus garage at the back. The concierge team are nice and helpful as far as I’m concerned. Their managers on the other hand, come with an attitude and require others to do their jobs because they can’t be asked; not to worry, though, they will go on holiday for a few days when they get too many complaints and probably feel overwhelmed. At the moment, we’ve had no consistent heating and hot water services for over a month. I must mention it’s November 2020 and it’s a bit nippy, to say the least. Their prices increase on a regular basis, pandemic or not and hey, at least you can’t choose your broadband provider because of the lock on the building.
I’ll say, probably don’t move in.

Please tell us what you like and dislike about this area:

Horrible idea. There are pillars in living rooms and it’s impossible to arrange furniture, it’s super expensive for no reason, parking only available for residents so, sorry, no visitors, the garage is not safe as people meet up to smoke weed there, incompetent managers with a dollop of attitude as well and…what am I forgetting? Oh, yeah, no hot water and heating all of November 2020. Contact other residents for additional issues, such as lifts not working for over a year now.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew I wouldn’t be allowed to shower with hot water every day and that I would be freezing along with my infant child in the winter. I wish I knew I wouldn’t be allowed to choose my broadband provider or have visitors who drive. Feeling a bit communist right about now.

How has the building management responded to any problems or issues you have raised:

Only after eleventeen million emails complaining about the lack of facilities did management respond lying that it’s been addressed and admitting to the blame for the duration of the issues, which are still ongoing.

1
Facilities
1
Design
1
Location
1
Value
1
Management
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Poor property management

Review Date Sep 2019

Nice design but cheaply put together
Been moved from flat to flat because of issues
Always chasing management for things
Still no post box key and been here for a year and three months!!
Sockets not in the walls properly, clearly a rushed job to get tenants in to get money

Please tell us what you like and dislike about this area:

Great transport links
Combine stores around

Please share one thing (or more) which you wish you had known before you moved in:

More about management and reviews from people that lived there before

How has the building management responded to any problems or issues you have raised:

Extremely slow to respond to issues or don’t respond at all

4
Facilities
3
Design
3
Location
1
Value
1
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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Number of developments 5

2.90

Average rating based on 65 reviews

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