Dalston Works, E8

Manager response

Thank you for sharing such a detailed and positive review, Anna. We really appreciate you taking the time to reflect on your experience. It’s great to hear that you’ve found the development modern, well laid out, and well maintained, and that the shared areas and overall management have contributed to a safe and comfortable place to live. We’re also pleased that our communication and use of the resident app have made it easy for you to raise and track any issues during your two-year stay with us. Dalston is certainly a vibrant area, and we appreciate your balanced view on the energy it brings alongside the occasional background noise, particularly in the evenings and at weekends. Feedback like this is really helpful for future residents considering the area and the lifestyle it offers. Thank you as well for your kind comments about the landlord and for the excellent ratings across all areas. It’s always encouraging to know that our approach to customer service, maintenance, and overall management is working well. If there’s ever anything you need, our team is always on hand to help.

Manager response

Thanks so much for taking the time to leave such a thoughtful and balanced review, Andre. We really appreciate it. We’re pleased to hear that you’ve found the apartments well designed and the building secure, clean, and comfortable for long-term living. It’s also great to know that our team’s approach to communication, maintenance, and responsiveness has met your expectations, particularly around resolving issues like the water leak and the toilet replacement promptly. Dalston really does offer a brilliant mix of independent spots, green spaces, and strong transport links, and we’re glad that’s been a positive part of your experience. We also appreciate you being candid about the realities of living in London. While incidents like phone theft are sadly a wider city issue, we take resident safety seriously and regularly remind residents to stay vigilant, alongside maintaining strong building security measures. Thank you as well for your kind comments about the landlord being fair and reasonable, and for recommending us overall. Feedback like this genuinely helps us continue to improve and focus on what matters most to our residents. If there’s ever anything you need or anything we can do better, our team is always here to help.

Manager response

Thank you for taking the time to share your experience and for such a considered and honest review. We’re really pleased to hear that you’ve enjoyed the apartment design, comfort, insulation, and the friendliness and responsiveness of the on-site team. It’s also great to know that maintenance requests have generally been handled quickly and with minimal disruption, and that the new communal workspace has been a positive addition. We appreciate your constructive feedback on facilities and additional services. Your comments around the potential impact of the new gym are completely understandable. We continue to work closely with operators and building partners to ensure any new amenities are carefully managed, with resident experience, safety, and noise considerations at the forefront. Thank you as well for raising the point about continuity within the management team. We recognise how important consistency is, particularly for long-term residents, and this is something we’ve worked hard to improve. Our current structure is focused on stability, clearer accountability, and stronger ongoing relationships with residents. We’re sorry to hear about the unresolved issue with the blackout blinds. That’s not the standard we aim for, and feedback like this helps us identify where follow-up may have fallen short. If this is still outstanding, we would strongly encourage you to raise it again so we can look into it properly. Dalston is undeniably lively, especially during the summer months, and we appreciate your balanced perspective on the vibrancy of the area alongside the occasional noise challenges. Thank you again for recommending us and for your thoughtful feedback. It genuinely helps us improve and refine the experience for everyone living at Dalston Works.

Manager response

Thank you for such a positive and uplifting review, Riyad. We’re really glad to hear that Dalston Works has been a place where you’ve felt comfortable, well connected, and able to meet new people. It’s especially lovely to hear your kind words about the 24-hour concierge and on-site team. The team works hard to create a welcoming, supportive environment, so your recognition genuinely means a lot. We’re also pleased that you’ve enjoyed the community amenities, including the gym access and resident events like the book club. Dalston’s food scene and transport links are definitely highlights, and we appreciate you sharing that perspective for future residents. Thank you as well for your honest feedback about the nearby Overground noise. Being transparent about the realities of a well-connected location is important, and comments like this help others make informed decisions. We’re pleased that the issue with hot water was resolved quickly and that our team and contractors were able to support you promptly. Thank you again for recommending us and for taking the time to share your experience. If there’s ever anything we can help with, our team is always here.

Manager response

Thank you for taking the time to share your experience, Ollie, and for such a positive long-term perspective on living at Dalston Works. It’s great to hear that you’ve enjoyed the spacious apartments, interior finishes, and practical touches like modern white goods and balconies, especially over the summer months. We’re also pleased that the maintenance team has been able to resolve most issues quickly, often by the next working day, which is exactly the standard we aim to deliver. Dalston really is a vibrant and characterful part of London, and we’re glad the local food scene, community feel, and excellent transport links have been a big part of what you’ve enjoyed. Being so close to major supermarkets and multiple Overground lines is definitely a benefit for day-to-day living. We appreciate your honest feedback regarding the activity in the square during warmer months. While it’s a shared public space that brings energy to the area, we understand how this can sometimes be disruptive, particularly when working from home, and we do continue to monitor and manage behaviour where possible. Thank you as well for flagging the unresolved blinds issue. While we’re pleased that other matters were addressed, we recognise that any outstanding issue can be frustrating, and feedback like this helps us improve our follow-up and resolution processes. Thank you again for recommending us and for sharing such balanced feedback. Our team is always here if there’s anything further we can assist with.