Cygnet House, CR0

Cygnet House, CR0

By
AA Homes & Housing
3.97 (15 reviews) 3.97 (15 reviews)
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Transparency Rating: Poor
This development has a low number of verified resident reviews written in the last 12 months.
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Category Scores

3.27
Facilities
3.67
Design
4.20
Location
3.87
Value
3.00
Management

Cygnet House is a residential development by AA Homes & Housing completed in 2016. It features 56 residential units located in the heart of Croydon with access to both West Croydon and East Croydon stations, which have links to the Overground as well as Thameslink and Southern rail services.

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Cygnet House, CR0 Reviews

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Well located development, good value for money, but maintenance could be better

Verified Resident
Verified Resident
Review Date Sep 2021

Cygnet House is an office to residential conversion building, and all flats were newly refurbished in 2016. My flat was thus in excellent condition when I moved in, with modern equipment such as induction stove and LED lighting. Windows are triple glazed, so it’s always comfortably warm in winter even when it’s very cold outside. The rent is reasonable for the area. Building management could be improved though, as maintenance takes time to attend when there is an issue, and the communal areas are not well maintained enough: one of the two lifts has been out of service for several months, and the main building door lock was broken for almost a year (it has just been repaired).

Please tell us what you like and dislike about this area:

This building is very well located in the centre of Croydon, East Croydon station is only a 5-minute walk away, and there are plenty of restaurants and shops on the high street which is also nearby. Sydenham road itself is however relatively quiet, as it’s mainly residential with a few offices. The streets could be cleaner though.

Please share one thing (or more) which you wish you had known before you moved in:

The flat itself is good quality, the only issue is with the heat interface unit which may require regular maintenance for the hot water to work reliably.

How has the building management responded to any problems or issues you have raised:

Maintenance takes time to fix issues unfortunately, and it is often necessary to chase via phone calls, although it got a little bit better recently. Some people are more helpful than others.

3
Facilities
4
Design
5
Location
5
Value
2
Management
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Okay for now

Review Date Sep 2021

Design is good, not the best not the worst, modern enough. There are parking spaces and shared washing machines. Lived in this building for two years now, the management is the same as ever. Major issues in the flat took over a month or two to get solved in the past. Sometimes numbers never get through when needed help or messages left unresponded. Short notice on change of things in the building or sometimes no notice at all. Wls are very thin between flats can hear next door all the time.

Please tell us what you like and dislike about this area:

We get all the shops we need and all within about a 10minute walk. Transport is amazing. Bin collection has its ups and downs, recently has been great. Have read a lot of news about violence attack on streets close by, I have personally been sexually harassed a few times around the area. Not much traffic noise only the occasional police and ambulance siren going off.

Please share one thing (or more) which you wish you had known before you moved in:

Bad security, had parcels ripped open and stolen before. Had a homeless person sleeping outside flat before. They don’t have proper gates. Walls are very thin. Problems in flat might take months to get solved.

How has the building management responded to any problems or issues you have raised:

They say they’ll get it sorted on a certain day but never turn up then it will take weeks to months to get it solved. Sometimes text messages will get ignored.

3
Facilities
4
Design
5
Location
4
Value
2
Management
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Average

Review Date Sep 2019

There is nothing bad in the area. The impression of the room sizes is perfect. I live in the studio. The hot water is sometimes an issue with the weather changing. The crime in this area is not noticeable.

Please tell us what you like and dislike about this area:

This area is convenient and really good. Everything is here

Please share one thing (or more) which you wish you had known before you moved in:

There is nothing that I wish I knew before moving in here

If there is one thing you would change about your flat or property what would it be:

There isnothing that I would change about the property

3
Facilities
3
Design
4
Location
3
Value
2
Management
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Bad

Review Date Sep 2019

I like in this area that it is well organised and close to the transport links. The rooms are not big enough however as well as the hot water lacking is a problem occurring very often. There is also bad sound insulation

Please tell us what you like and dislike about this area:

In this area I do not like the air pollution. It is very bad

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew before moving in here that there is high council tax

If there is one thing you would change about your flat or property what would it be:

I wish I could change about the flat by making it bigger and sound insulation. Better window opening

2
Facilities
2
Design
2
Location
2
Value
3
Management
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Average

Review Date Sep 2019

This area can be sometimes crowded and be feeling unsafe to be in some areas. The room size that I am in is in my opinion of good size for the price payed. There is sometimes an issue with the hot water being available

Please tell us what you like and dislike about this area:

I like about this area that it is cheaper to live than other areas

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew before moving in here is that the transport to central London is expensive and difficult

What is the best feature of your home:

The best feature of my home is that it is newly built

3
Facilities
4
Design
3
Location
3
Value
3
Management
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Great location

Verified Resident
Verified Resident
Review Date Sep 2021

the buildings there are some new built, which are very beautiful to look at and others a little less, it is very pleasant to visit this city with its shops and commercial centers. also there are three i every 4/5 minutes that will make you reach the center of London in just 15/20 minutes.

Please tell us what you like and dislike about this area:

The good is the location, because in only 15 I can travel to the central London, and also the shopping centre is amazing

Please share one thing (or more) which you wish you had known before you moved in:

I would have been very pleased to know that this area was not as bad as everyone describes it

How has the building management responded to any problems or issues you have raised:

Yes I’m happy for this service, very fast to fixing all issues

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Good location, no major issues

Review Date Sep 2021

Building design is functional but unnotable. Facilities are fairly poor – 1 of 2 lifts doesn’t work, there are only 3 washing machines (1 of which doesn’t work) and there are no communal spaces. Corridors are unclean and in need of maintenance. Management is poor, with most issues being left a long time without being dealt with.

Please tell us what you like and dislike about this area:

The location of the development is under 10 minutes walk from both East Croydon Station, West Croydon Station and the town centre. Very good range of shops and bars including box park which is just a few minutes away. Train, bus and tram transport links are all exemplary and you can be at London Bridge in 15 minutes. Some on street short stay parking available, a private 24 hour car park is available minutes away. Minimal traffic noise.

Please share one thing (or more) which you wish you had known before you moved in:

Although flats are listed on rightmove as furnished, there is an additional charge of £50 a month for furnishing.

How has the building management responded to any problems or issues you have raised:

We have raised several issues and find that they assure us they will be dealt with imminently, but then nothing is done.

1
Facilities
2
Design
4
Location
3
Value
1
Management
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Nice area but a lot of issues

Review Date Jun 2019

The building is old and the heating system and the plumbing are poor. We often have maintenance issues and takes long to get them fixed. Area is fine too. We had fire hazard once and we think we still have it

Please tell us what you like and dislike about this area:

Area is fine

Please share one thing (or more) which you wish you had known before you moved in:

The heating plumbing not very good

2
Facilities
2
Design
5
Location
4
Value
2
Management
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Satisfied

Review Date Jun 2019

I like the design. It is compact, clean and very well maintained. All alarm systems are working perfectly. The floors are warm. The cleaner comes every day. Everything is checked. There is staff every day.

Please tell us what you like and dislike about this area:

I Like the area. I always lived here. It is a 5 min walkfrom East Croydon Station.Everything is around the corner and it takes you no time to get everywhere you want.

Please share one thing (or more) which you wish you had known before you moved in:

Thought it will be noisy but it isn’t noisy

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Brilliant apartment, excellent management. Affordable & Professional

Review Date Jun 2019

I lived in 5th floor apartment for nearly 2 years and only left because of relocating for work.
The flat was brand new with high quality finishes.
Management is brilliant, attends on very short notice

Please tell us what you like and dislike about this area:

Brilliant location, central and easy to commute

Please share one thing (or more) which you wish you had known before you moved in:

So affordable comparing to other parts of London

5
Facilities
5
Design
5
Location
5
Value
5
Management
User submitted image of  Cygnet House, CR0
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User submitted image of Cygnet House, CR0

Location

Number of developments 3

4.05

Average rating based on 32 reviews

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