Cortland Cassiobury, WD18

Please tell us about the good and bad aspects of living in your local area:

Slightly further away from the city which is the only downside. Good parking availability in underground car park and at Morrisons over the street. Great public transport access with being 20 minute walk from tube station and train station.

How has the building management responded to any problems or issues you have raised:

Very well, any issues raised previously have been handled accordingly and in a good timely manner.

Please share one thing (or more) which you wish you had known before you moved in:

That you can only book amenities once a week… we were not informed of this before move in.

Please tell us about the good and bad aspects of living in your local area:

Local range of bars are somewhat limited however the location is only 20 minutes out of London. Living on our street is extremely safe, bin collections ideal and no traffic noise. Furthermore no anti social behaviour. This is a fantastic place to live.

How has the building management responded to any problems or issues you have raised:

As good as can be, perfect. Any time I have spoken to or raised an issue, they have been prompt in responding and always with solutions never excuses.

Please share one thing (or more) which you wish you had known before you moved in:

I had not known how amazing the actual team were, I don’t think you learn that until you live here. They are truly fantastic and their support and continuous desire to improve the area makes this feel like a home you wouldn’t want to leave.

Please tell us about the good and bad aspects of living in your local area:

It’s an amazing thing having Morrisons just crossing the street. It’s poor service of buses, but if you have a car, it’s perfect cause we have a car park inside the complex. It’s a quite street in general, no noisy

How has the building management responded to any problems or issues you have raised:

Yes, they always reply to us and support helping with cases of misbehavior of other tenants, etc

Please share one thing (or more) which you wish you had known before you moved in:

Just be aware of bills so you don’t have any surprises with water , energy etc. the windows don’t fully open, so if you have portable air con, will be hard to attach. Not all dog breeds are allowed, but all dogs must be on leads, so it’s safe for everyone. It’s a 20’ walk to the tube station and the route buses is very poor. Regarding the schools quality, we have grammar a 10’ walk distance and a good catholic primary just 8’ walk too.

Please tell us about the good and bad aspects of living in your local area:

Very nice area and lovely community, easy access to big supermarket and pubs and restaurants. Local parking must be paid for.

How has the building management responded to any problems or issues you have raised:

Report are taken seriously and professionally. The team will do everything they can to help.

Please share one thing (or more) which you wish you had known before you moved in:

We were promised restaurant and cafes on site, however 3 years into my tenancy, they are not yet available, but looking forward to having these!

Please tell us about the good and bad aspects of living in your local area:

The facilities in my residential area are generally impressive. The gym is well-equipped and the club room is a great space for social gatherings. The barbecue area is nice for outdoor events, though the grill itself doesn’t work very well. The media room is a mixed experience — while it’s a nice space, the inability to turn off the lights or lower them really affects the viewing experience. Additionally, we’re not allowed to adjust the speaker volume, so if it's too loud or too soft, there's little flexibility, which defeats the purpose of a proper media room. Overall, it’s decent.

How has the building management responded to any problems or issues you have raised:

The service here has been excellent — whenever I raise an issue, it’s resolved promptly and professionally. The staff are friendly, approachable, and always willing to help, which makes a big difference in daily living. Their responsiveness and positive attitude truly enhance the overall experience in the community.

Please share one thing (or more) which you wish you had known before you moved in:

One thing that could definitely be better is the inconsistency in rules — many were changed after I moved in, which was frustrating. There were also some promises made by the agents that weren’t followed through. The coffee machine, while a big plus and one of the reasons I chose this place, unfortunately keeps breaking. I do appreciate having it, but better maintenance and honesty upfront would really help.