Please tell us about the good and bad aspects of living in your local area:

The area around Broad Street is one of the main attractions of living here. There is a wide range of restaurants, cafés, and bars within a short walk, covering everything from casual to upscale, and the quality is generally very good. Supermarkets and everyday shops are easily accessible, and Brindleyplace and the canal offer pleasant open spaces to walk and relax. Transport links are excellent. New Street Station is within walking distance, the tram stop is close by, and bus connections across the city are frequent and reliable. Living on the street itself is generally fine. Bin collection is managed through the building rather than the street, parking can be limited given the central location, and there is some traffic noise at peak times, as expected in a city-centre location. Anti-social behaviour has not been an issue for us.

How has the building management responded to any problems or issues you have raised:

In the first year, the response to issues raised was prompt, professional, and properly followed through. In the second year, this has changed significantly. Response times have become slower, issues often require repeated follow-up, and in some cases meaningful action only seems to happen once matters are formally escalated. The responsiveness that defined the earlier experience is no longer consistent.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how much the quality of day-to-day living here depends on the management team rather than on the building itself. On a viewing, you see the apartment, the amenities, and the communal spaces, and on those measures the development is genuinely impressive. What you cannot see is how responsive management will be when something actually goes wrong, and how consistently that responsiveness is maintained over time.

Please tell us about the good and bad aspects of living in your local area:

Cortland is really ideal for shops, gyms, reformer pilates, links to Greater Manchester. There is also a lot of parking available, trams, buses, trains close by. Good restaurants and bars - and links to Manchester Airport.

How has the building management responded to any problems or issues you have raised:

Steve, Alan, Ant & Charlotte are super stars! Steve and Alan have always been super friendly, approachable and organised. They get everything you need sorted. Steve is the reception OG, he's got everything in an order and he will act on things. Alan has the friendliness and chill everyone I think everyone should have in life! His energy and approach is something we really admire and appreciate living here. Charlotte was so understanding and supported us with a recent situation, really understanding our perspective - which we really appreciate! Ant is amazing - he's always on the ball for repairs, goes out of his way to help and he really does deserve all of the recognition for his hard work around Cortland! As a girl who absolutely lives life without any toolbox, I never feel silly asking Ant for help with repairs and things that I honestly have no idea about!

Please share one thing (or more) which you wish you had known before you moved in:

There is a construction site which you should be mindful of before choosing your apartment. But it is each to their own and everyone has a different lifestyle, so this may not impact some people.

Please tell us about the good and bad aspects of living in your local area:

Area is nice but this is no where near worth the hassle and stress associated with living in this building

How has the building management responded to any problems or issues you have raised:

Wasted my time over 3 months - stating compensation would be provided after works complete, everytime they tell me works are complete and I ask for the compensation they create another problem to avoid paying

Please share one thing (or more) which you wish you had known before you moved in:

The incompetence of the staff - any problem that should be solved swiftly is a HUGE task and inconvenience to the resident

Please tell us about the good and bad aspects of living in your local area:

The stuffs are friendly and enthusiastic about all apartment issues. No matter what problems you have, they are ready to solve them. But the quality of infrastructure can be improved. The wall and ceiling crashed after 1 year living.

How has the building management responded to any problems or issues you have raised:

Issues and problems are responded and solved efficiently and effectively.

Please share one thing (or more) which you wish you had known before you moved in:

Don't forget to claim the move in reward of 300 pounds

Please tell us about the good and bad aspects of living in your local area:

Everything is perfect, the best place in Birmingham. The accommodation is clean,comfortable,and well maintained.the staff are very friendly

How has the building management responded to any problems or issues you have raised:

the management are very friendly,helpful,and always quick respond to any questions or issues.

Please share one thing (or more) which you wish you had known before you moved in:

I wish we have accommodations and stuff like you in Kuwait