Cortland Broad St, B15

Please tell us about the good and bad aspects of living in your local area:

close to local shops, coffee shops, and public transport. bad is that sometimes loud during the weekend

How has the building management responded to any problems or issues you have raised:

the moment a concern is raised, they contact me to ensure that all problems have been solved in a smooth way,

Please share one thing (or more) which you wish you had known before you moved in:

everything has been made clear before moving in making the moving in promise very easy

Please tell us about the good and bad aspects of living in your local area:

The local area is very convenient with lots of shops, supermarkets, restaurants and cafes within walking distance. Public transport links are excellent, with buses and trains making it easy to get into central London and other parts of the city. The neighbourhood feels safe and welcoming, and the community is friendly. There are also nice green spaces nearby for walks and relaxation. At times, the main road can get a bit noisy during peak hours, but overall it is a very enjoyable and practical place to live.

How has the building management responded to any problems or issues you have raised:

The building management has always been responsive and helpful whenever I raised any issues. Problems such as minor repairs or maintenance requests were dealt with quickly and efficiently. The staff are polite, professional, and genuinely seem to care about residents’ comfort and safety, which gives me peace of mind.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known earlier just how convenient the location is in terms of transport links, shops, and amenities. Everything is within walking distance, and it has made day-to-day life much easier. It’s also worth mentioning how friendly and welcoming the neighbours are, which creates a great community atmosphere.

Please tell us about the good and bad aspects of living in your local area:

Great location with convenient transport and plenty of nearby shops and restaurants. However, management is disorganized, some front desk staff have a poor attitude and are unfriendly to children, emails often go unanswered, issues are delayed, and moving-out procedures are troublesome—always confirm in writing to avoid disputes.

How has the building management responded to any problems or issues you have raised:

Very poor communication. Emails are often ignored, even after multiple follow-ups. • No clear explanations or timely updates when issues are raised. • Problems are often dragged out without resolution, leaving tenants frustrated and unsure of next steps.

Please share one thing (or more) which you wish you had known before you moved in:

• The management is very disorganized and slow (sometimes completely unresponsive) when it comes to emails or important confirmations. • Be extremely careful with move-out and contract dates. Even if you follow the contract, they might claim you “extended” your stay without proof. • Refunds and deposits can be delayed because of poor communication. Always keep written records of every agreement.

Please tell us about the good and bad aspects of living in your local area:

Great location with lots of shops around the area, 7 mins walk to five ways station and a 11 mins tram ride to the city centre!

How has the building management responded to any problems or issues you have raised:

I have yet to raise any problems thus far so there are no issues with that.

Please share one thing (or more) which you wish you had known before you moved in:

I wished I had known more about how to handle the water bills as there was not a lot of information about it.

Please tell us about the good and bad aspects of living in your local area:

Living in my local area has been a very positive experience overall. There are plenty of shops, restaurants, and bars available, so there’s always lots of choice and convenience close by. Cortland Broad St also has its own open space, which is a really nice, clean, and green area to relax and enjoy. Public transport is readily available, with both trains and buses making travel very straightforward and easy to use. Day-to-day life on my street feels calm and comfortable — bin collections are reliable, and there’s very little traffic noise or disruption. What really stands out is the welcoming community spirit, which comes through especially during resident events that bring people together.

How has the building management responded to any problems or issues you have raised:

Whenever I have raised a concern, the building management has been very responsive and attentive. For example, when I lost access to hot water due to a boiler issue, they promptly arranged for a contractor to resolve the problem and ensured the visit was scheduled at a time convenient for me. I really appreciate their professionalism and commitment to maintaining a well-managed and comfortable living environment

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how responsive and supportive the building management is. While this might not be obvious during a typical viewing, it really makes a difference in day-to-day living. For example, when I had a boiler issue and lost access to hot water, they arranged for a contractor promptly and at a time convenient for me. My tip for new neighbours would be to feel confident reaching out to management whenever an issue arises—they are approachable and quick to resolve problems, which makes settling in much easier.