Cortland Broad St, B15

Please tell us about the good and bad aspects of living in your local area:

Very close to town lots of good shops and restaurant. No parking is poor , have to pay for other parking

How has the building management responded to any problems or issues you have raised:

Lovely management, estates are quick to attend with any problems

Please share one thing (or more) which you wish you had known before you moved in:

Can only book communal spaces for 3 hours and they close at 12 night

Please tell us about the good and bad aspects of living in your local area:

The gym is amazing and the shared spaces and lots of great events for residents, made lots of friends here, dog park is great, free coffee machine, residents parties, sky lounge is amazing great views of Birmingham.

How has the building management responded to any problems or issues you have raised:

Just report on the app and someone comes really quick Nothing is too much trouble

Please share one thing (or more) which you wish you had known before you moved in:

The events are great and not advertised so is the free coffee machine

Please tell us about the good and bad aspects of living in your local area:

I love living in the City! I don’t hear anything from my apartment and I’m in the 5th floor. I have had no problems with the bins or traffic noise.

How has the building management responded to any problems or issues you have raised:

Pretty well. Issues are resolved fairly quickly and staff are lovely

Please share one thing (or more) which you wish you had known before you moved in:

They need to sort the heating system out! I feel that we put them on and the room is still super cold

Please tell us about the good and bad aspects of living in your local area:

Tram right outside with bus routes for easy access. There is local cinema and activities and inside cortland there is the outside area and the gym. There isn’t much bad, do not own a car so cannot comment on parking, the bins do get full but it’s a given and cortland try hard to keep them tidy. There isn’t any traffic noise which is surprising being on broad street.

How has the building management responded to any problems or issues you have raised:

I had an issue with the bathroom lights suddenly going dim, I put in a service request and it was amended so quickly. A member of the service team came in and fixed both lights within minutes and it hasn’t been a problem since. Can’t say any problems or issues.

Please share one thing (or more) which you wish you had known before you moved in:

Honestly can’t think of anything, Only thing I can say it is cold sometimes.

Please tell us about the good and bad aspects of living in your local area:

Location is excellent. Public transport links, shopping and entertainment are on the doorstep or very near. This is city centre living I have dreamed of. It took time together used to having Broad Street as my local location.

How has the building management responded to any problems or issues you have raised:

I’ve had 1 minor issue with a fob being deactivated when it should not have been, otherwise the team are responsive and trustworthy. Maintenance teams have been trusted to enter my apartment unaccompanied, that’s how much I trust them.

Please share one thing (or more) which you wish you had known before you moved in:

Never be afraid to raise issues with the staff. Stay civil and polite and you’ll build a fabulous relationship with them. Staff work long shifts, so when they go the extra mile to solve problems it’s more than just a job. The heating isn’t the best, it needs upgrading already, so it’s not yet an apartment for those who love heat. There is no CCTV in the residential corridors, so problem tenants can only be dealt with if you report their behaviour, the good ones change their behaviour whilst the bad ones don’t get renewed.