Charter Place, TW3

Please tell us about the good and bad aspects of living in your local area:

I’ve had a good experience living in Charter Place so far. The service and management are helpful and responsive. I recently had an issue in my apartment, and the maintenance team, especially Massage and Sorin, were quick to fix the problem—very professional and efficient. The local area has a decent range of shops and open spaces nearby, which is convenient. Public transport links are generally reliable, though buses can sometimes be delayed. The street is usually quiet, bin collections are regular, and there’s minimal traffic noise. Overall, it’s a nice place to live.

How has the building management responded to any problems or issues you have raised:

The building management responds quickly and resolves issues efficiently.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how quickly maintenance issues are handled—it's much faster than I expected. Also, knowing the bin collection days and local transport options helped me settle in more smoothly.

Please tell us about the good and bad aspects of living in your local area:

The complex is conveniently located within 5 minutes from the tube and right next to the central bus station. We are surrounded by convenience stores, 2 supermarkets and plenty of takeaways. The area feels safe and vibrant.

How has the building management responded to any problems or issues you have raised:

Yes, we had an issue with our dishwasher. It was very easy to log and track the maintenance request on our portal. When Rad attended he rectified the problem in minutes, clearly explaining what happened and what we can do in future to mitigate the issue.

Please share one thing (or more) which you wish you had known before you moved in:

The place is very well advertised! What you see is what you get, a clean, modern and safe place to live.

Please tell us about the good and bad aspects of living in your local area:

Great location with local shops, restaurants, high street and tube station. All within a couple of mins walk.

How has the building management responded to any problems or issues you have raised:

Alice & Sonia have been very supportive and helpful. Always a pleasure to talk to them.

Please share one thing (or more) which you wish you had known before you moved in:

Limited space and paid parking space. Water harder then other properties in Hounslow

Please tell us about the good and bad aspects of living in your local area:

Rad, was helpfull from maintenance team and sorted the issue. And even mentioned to follow up in a weeks time.

How has the building management responded to any problems or issues you have raised:

They are on the market to help the tenants.Doing a great job.

Please share one thing (or more) which you wish you had known before you moved in:

I think everything was explained nicely before move in, we moved into a brand new apartment and been here for a while and would continue our tenancy.

Please tell us about the good and bad aspects of living in your local area:

The good aspect of living in this area is the good transportation links. The bad aspect of living in the area is lack of variety when it comes to local restaurants. It’s pretty much all the same. Also, parking can be quite expensive.

How has the building management responded to any problems or issues you have raised:

The staff are friendly and supportive. I don’t usually write reviews, but felt compelled to after a recent experience. I reported an issue with my washing machine, and it was quickly fixed. Thank you so much Rad.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew more about the area and the issues with drain flies.