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Ranked 1st out of 5 in Hounslow
By Greystar
4.57
Charter Place is an INSTRATA Lifestyle Residence, managed by Greystar. It features a collection of studios, one, two, and three-bedroom rental homes. Residents have access to an onsite gym, lounge, a private dining room, and co-working spaces. In addition, Charter Place is only a short walk away from Hounslow East Underground station.
Awards
Excellence Award: 2023, 2022
Design Award: 2023, 2022
Facilities Award: 2023, 2022
Location Award: 2023, 2022
Value Award: 2023, 2022
Management Award: 2023, 2022
Charter Place, TW3
Ranked 1st out of 5 in Hounslow
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139 total reviews
Trissle (Tenant)
Verified Resident
Dec 2020
Trissle (Tenant)
Verified Resident
Dec 2020
We are former tenants of Charter Place Hounslow for 1 year and it was not a great experience. The apartments are very expensive for low quality small size apartments. Took all your deposits when we moved out to the point that it comes close to the cost of the deposit. So much for a free 4 weeks rent when they will take all your deposit at the end of your tenancy for minor replaceable “damages”. Customer service is terrible, they are not very responsive at all to urgent emails. You need to sign a one contract without a break clause The quality of the apartment is not very good, the property is made to be broken! The walls are very easily chipped and damaged. The walls are easily stained especially the walls next to the cooking hob, they charged us for oil stained on the wall, what do you expect not for us to cook at all? The area is very noisy, even with double glazed window. Plane and car noises still gets through the apartment. This is worst during the mornings as it is next to a bus station! We overpaid our rent by £853 and they did not even bother telling us about it and we found out a week later that we have overpaid, after numerous back-to-back emails, to this day 18/12/2020, we still have not received our refund back. It is against the law to hold overpaid rent. For a small studio flat, these apartments are very overpriced and easily damaged so they can take all our deposit! Therefore, I would not recommend Charter Place.
Manager response
Hi, thank you for taking the time to review us - we're sorry to see it's only 1 star and to hear you didn’t have a positive experience. We can confirm that your over payment has been refunded and we have been in touch to confirm this and any further details around the process. Thanks
Posted by
Team Charter Place, Community Manager
Feb 2021
Robyn (Tenant)
Oct 2020
Robyn (Tenant)
Oct 2020
We absolutely love living here, the site is kept up very well, it's great value for money and just a really lovely place to live. There are some stand out members of staff who will go above and beyond. The facilities staff have been fabulous at solving any issues we have had. Security are super friendly and it's so nice and reassuring to have them there 24/7. The planning of the site with regard to parking availability leaves much to be desired but that is the only fault.
Manager response
Hi Robyn, Thank you for taking the time to leave us a review. We're so glad to hear you are enjoying living at Charter Place. If there is anything we can do to make this 5 stars for you please let us know! Thanks
Posted by
Team Charter Place, Community Manager
Feb 2021
Laura A (Tenant)
Verified Resident
Aug 2020
Laura A (Tenant)
Verified Resident
Aug 2020
The design is modern and all the forniture are in good condition. Charter place provides the gym 24/7 , which Is perfect because I worked full time . Also we have access in the social room where you can relax on the comfortable sofa ,with free WiFi and I love enjoying my espresso.
Manager response
Hi, Thank you for your feedback and kind words, We are glad that your enjoying your stay here at Charter Place. As always, Please let us know if you need anything.
Posted by
Team Charter Place, Assistant Manager
Aug 2020
FruzsiSzeder (Tenant)
Verified Resident
Jul 2020
FruzsiSzeder (Tenant)
Verified Resident
Jul 2020
The development is just perfect. I love the parks, the inner garden, and the communal areas. The flat is nice and cozy. We have everything we are looking for in an apartment. The desing is clever and the interior is perfect for every need. The management and Charter Team is really nice. If something would come up, we always get a quick solition. We are linving here for 4 months now, and I think we made the best choice.
Manager response
Hi Thank your feedback and good to know you are benefiting from our amazing amenity spaces. I would also like to thank you for your kind words about team. Should you require any assistance please feel free to let us know.
Posted by
Team Charter Place, Assistant Manager
Aug 2020
Zoltan (Tenant)
Verified Resident
Jul 2020
Zoltan (Tenant)
Verified Resident
Jul 2020
Our flat is easy to access, and looks at the inner garden, which is perfect. It's way more than other properties around the area would have provided. I am glad we found this place. The management is very helpful . Whenever we had any issues, they gave us instant support.
Manager response
Hi, Thank you for your review and 5 stars! Much Appreciated.
Posted by
Team Charter Place, Assistant Manager
Aug 2020
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews