I lost one of my belongings and emailed the concierge. They didn’t respond so the next day I went to them in person and they didn’t have it. Alright. I went back two weeks later and surprise surprise they had what I lost. They know who I was, my name was on it yet no one went through the trouble to let me know they found it after all. The support you will get really depends on who you ask. Most of them are counting down until the end of their day and don’t care. They will be friendly in your face but come up with artificials rules onto why they wont do something. – Some have been helpful though but the good ones are in a minority.

As much as it is nice to have some of these amenities and service even though they are not perfect they are totally overshadowed by the fact that you can not sleep in your own apartment on the weekend because of the constant parties. I can not recommend living here to anyone in good faith. It’s horrible to live like this.

Please tell us what you like and dislike about this area:

Arranging parking is nearly impossible.
Neighbors holding parties all night long with very loud music, smelly drugs and drunk people in the hallways. Nothing is ever done about it resulting in sleepless nights and paying for a hotel.
Apartments on AirBnb being used for parties while in the contracts it is clearly stated that you are not allowed to list them.
The metal railings downstairs make a horrible noise when the wind flows through them.
Dog pee in the elevator and no one cleaned it up for 12 hours.

Please share one thing (or more) which you wish you had known before you moved in:

The parties… I really should have known. This is not acceptable.

What is the best feature of your home:

My apartment is rather large and its nice to have some space.

The facilities I have gotten to use so far, mainly the gym and the pool are all great. The weights room at Building 2 does get busier than expected at times and could be slightly more spacious, but the gym equipment is terrific and the floor is fine. The rooftop terrace is beautiful. I like being able to use the tables on the ground floor of each building to work at times, too. I have yet to try the cinema room but like what I have seen of it and look forward to trying it out when we can actually have friends over again!

Otherwise, the design of the building and the homes are state-of-the-art and kept that way. They’re really taken care of well, and with love – it really shows!

Building and property management are great. They always respond promptly to issues and are very willing to help.

Please tell us what you like and dislike about this area:

The existing restaurants, bars, cafes and open spaces are great. I just wish there was a wider range outside of the O2 shopping mall as well. The supermarkets, however, are inadequate for the area – their products aren’t of great quality and their stock and range are small, as they are small supermarkets. Having a large supermarket with an expansive range of products without having to travel to Charlton or other parts of Greenwich would be very helpful.

As to transport links, no complaints there. Living here is great for that.

Traffic noise hasn’t been terrible but does sometimes exist. Some weekends I can hear car and pedestrian noises around 1-2 am which isn’t great. I do live on the second floor of my building though so I guess that’s inevitable.

Construction noise is a bit of a problem, both regarding noise and visual pollution. Sometimes it gets to the point where I have my headphones on for much of the day as a result.

Please share one thing (or more) which you wish you had known before you moved in:

The shortage of supermarkets within the area. I’ve shopped for groceries more from Charlton or other parts of Greenwich than here!

How crowded the Jubilee line can really be – as good as it is for getting from one end of the city to another…

What is the best feature of your home:

I adore the interior design of my flat, from the open plan kitchen to the living room. It’s both spacious and pleasing to the eyes.

Please tell us what you like and dislike about this area:

North Greenwich had a perfect blend of modern amenities and convenience to get around and plenty of open space for fresh air. It’s nice there isn’t too much in the manner of traffic. The area around the development itself is comfortable and feels pretty safe, and looks good. Transportation is naturally fab, just a minute or two walk and you can connect to central London or other great places.

Please share one thing (or more) which you wish you had known before you moved in:

To be prepared for frustration when dealing with head office and customer services. Some of the worst response rates ever so develop a thick skin.

How has the building management responded to any problems or issues you have raised:

Very slowly, and issues still not fully resolved. A lot of stock answers and no understanding at all.

I really can’t praise Upper Riverside more for its design. Every friend I have come over tells me it looks fancy and feels like a hotel. I love the use of materials, colour, shape and form to create a harmonious living environment. I love the roofed terraces, gym and swimming pool too.
Cinema room, dining room etc. are amazing – though they are so overbooked and apparently half the time they are not genuinely being used. I wish there was a way to contact the booker directly and ask if they are using it or not, because sometimes I’d really like to host someone and just can’t because someone decided to squat on a booking.

Please tell us what you like and dislike about this area:

It’s getting better and better. The Design District opened recently and is super cool, O2 has a lot of great restaurants esp. a Chinese hotpot place.
However, we’re missing a good supermarket – there’s only a Tesco local and it really doesn’t cut it. It’d be great if we could have a Waitrose – that’ll save me from shopping in Canary Wharf every weekend.

Please share one thing (or more) which you wish you had known before you moved in:

– The balcony leaks water from above.

How has the building management responded to any problems or issues you have raised:

Management is very responsive. My fellow residents often complain about service fees expensive but I do feel management is trying to do a very good job to justify these fees. Once, my toilet flush wasn’t working and they immediately sent someone across that very afternoon, which I thought was amazing. It’s also spared me plumbing fees. On another occasion, my kitchen extractor fan wasn’t working and again, they had people at my door the next day to fix it, which was great.
There are just a few small qualms, which if resolved, would raise the score for management from and 8 to a 10:
– Security. I think Upper riverside buildings are quite eye-catching to passersby and others in the area. Hence, I have personally come across and also heard many horror stories of stolen packages, non-residents tail-gating, and even trying to break into flats. My building didn’t have a concierge until recently due to low occupancy, and I hope the instalment of security staff at the concierge will now solve the problem.
– Overbooked / unused facilities. Dining rooms, cinema rooms, BBQ terraces and other function rooms are often completely booked out by squatters but not used. While this is not necessarily within the purview of management to fix, we could really benefit from a better system that allows us to contact these “squatters”, or to ask every person to confirm their booking 48 hours before the booking time, if not the slots are let back out on the system.
– Package delivery: There are two problems here. 1) packages delivered today are often processed really slowly. Amazon / DPD / Hermes will tell me the package is delivered, but I won’t get a text from B2 concierge until 5, 6 hours later. If I go earlier, sometimes the staff are disgruntled or impatient and on a lucky day they’ll reluctantly go through the packages to find mine. Their attitude and the slow processing puts me off a bit. 2) Packages delivered on or before yesterday are taken downstairs to another storage. This presents two problems: (i) if the concierge only has one member staff present, the person is not able to leave and I will have to sit and wait until their colleague has returned before they can go downstairs. (ii) The storage facility seems to be quite far? It takes 10-15 minutes to wait for a parcel like this, which is far from ideal. I’m willing to wait about 5-8 minutes, but 15 minutes is a bit much. Last time I waited 20 mins despite being told 10-15 mins and that made me late to an appointment.