Please tell us what you like and dislike about this area:

No 4 couldn’t be situated in a better location, it’s proximity to the 02 with all the shops and restaurants is incredible, the tube is close by and you can be in Canary Wharf in 5 minutes. The tube is on the jubilee line and has great access to where you need to be. Theres a lovely little haven of a green park close by and is great to take some time out of the hustle and bustle of busy life.

Please share one thing (or more) which you wish you had known before you moved in:

The actual apartment layout. I saw the floor plan but I hadn’t been able to see my apartment itself so was hard to imagine where items would be,

How has the building management responded to any problems or issues you have raised:

They have always tried their best especially in light of COVID-19 they have done their best and answered questions and sought to reach the most applicable solution

Please tell us what you like and dislike about this area:

I think there could be a lot more local to us. We have heard great companies have been turned away such as Gail’s and Waitrose which would have added so much to our local area. Ardoa is great but not enough – more needs to be added to bring more residents and visitors to the area. Transport links are good but parking could be more affordable and open to residents and restricted guests. Difficult to comment on noise and anti social behaviour as the o2 has been closed since moving in

Please share one thing (or more) which you wish you had known before you moved in:

What the furniture would be like, how long it would take to arrive. How we can book the facilities and how this is made fair amongst residents of all buildings. How expensive and difficult parking is for residents.

How has the building management responded to any problems or issues you have raised:

Reasonably – as stated before they came round to repair our window and our door handle which fell off. No other issues been raised really.

Please tell us what you like and dislike about this area:

North Greenwich had a perfect blend of modern amenities and convenience to get around and plenty of open space for fresh air. It’s nice there isn’t too much in the manner of traffic. The area around the development itself is comfortable and feels pretty safe, and looks good. Transportation is naturally fab, just a minute or two walk and you can connect to central London or other great places.

Please share one thing (or more) which you wish you had known before you moved in:

To be prepared for frustration when dealing with head office and customer services. Some of the worst response rates ever so develop a thick skin.

How has the building management responded to any problems or issues you have raised:

Very slowly, and issues still not fully resolved. A lot of stock answers and no understanding at all.

I really can’t praise Upper Riverside more for its design. Every friend I have come over tells me it looks fancy and feels like a hotel. I love the use of materials, colour, shape and form to create a harmonious living environment. I love the roofed terraces, gym and swimming pool too.
Cinema room, dining room etc. are amazing – though they are so overbooked and apparently half the time they are not genuinely being used. I wish there was a way to contact the booker directly and ask if they are using it or not, because sometimes I’d really like to host someone and just can’t because someone decided to squat on a booking.

Please tell us what you like and dislike about this area:

It’s getting better and better. The Design District opened recently and is super cool, O2 has a lot of great restaurants esp. a Chinese hotpot place.
However, we’re missing a good supermarket – there’s only a Tesco local and it really doesn’t cut it. It’d be great if we could have a Waitrose – that’ll save me from shopping in Canary Wharf every weekend.

Please share one thing (or more) which you wish you had known before you moved in:

– The balcony leaks water from above.

How has the building management responded to any problems or issues you have raised:

Management is very responsive. My fellow residents often complain about service fees expensive but I do feel management is trying to do a very good job to justify these fees. Once, my toilet flush wasn’t working and they immediately sent someone across that very afternoon, which I thought was amazing. It’s also spared me plumbing fees. On another occasion, my kitchen extractor fan wasn’t working and again, they had people at my door the next day to fix it, which was great.
There are just a few small qualms, which if resolved, would raise the score for management from and 8 to a 10:
– Security. I think Upper riverside buildings are quite eye-catching to passersby and others in the area. Hence, I have personally come across and also heard many horror stories of stolen packages, non-residents tail-gating, and even trying to break into flats. My building didn’t have a concierge until recently due to low occupancy, and I hope the instalment of security staff at the concierge will now solve the problem.
– Overbooked / unused facilities. Dining rooms, cinema rooms, BBQ terraces and other function rooms are often completely booked out by squatters but not used. While this is not necessarily within the purview of management to fix, we could really benefit from a better system that allows us to contact these “squatters”, or to ask every person to confirm their booking 48 hours before the booking time, if not the slots are let back out on the system.
– Package delivery: There are two problems here. 1) packages delivered today are often processed really slowly. Amazon / DPD / Hermes will tell me the package is delivered, but I won’t get a text from B2 concierge until 5, 6 hours later. If I go earlier, sometimes the staff are disgruntled or impatient and on a lucky day they’ll reluctantly go through the packages to find mine. Their attitude and the slow processing puts me off a bit. 2) Packages delivered on or before yesterday are taken downstairs to another storage. This presents two problems: (i) if the concierge only has one member staff present, the person is not able to leave and I will have to sit and wait until their colleague has returned before they can go downstairs. (ii) The storage facility seems to be quite far? It takes 10-15 minutes to wait for a parcel like this, which is far from ideal. I’m willing to wait about 5-8 minutes, but 15 minutes is a bit much. Last time I waited 20 mins despite being told 10-15 mins and that made me late to an appointment.