About Notting Hill Genesis

Notting Hill Genesis was founded in 2018 – a merger between Notting Hill Housing and Genesis Housing Association. It exists to provide new communities characterised by quality, affordable housing, and operates across London and England’s South East regions.

Notting Hill Genesis developments

Notting Hill Genesis developments on HomeViews include Zenith Close – a  peaceful, purpose-built neighbourhood in emerging Colindale, and Brackenbury Square, a centrally located community in London’s W12.

Overall it’s a good building and a nice community to be part of. It’s in a good location and there’s a nice courtyard area. Very close to station and amenities.” – B.G, verified resident at Zenith Close

Notting Hill Genesis reviews

Camberwell fields is a great community which you don’t often feel you get in the London area! Lots of green spaces within and around the development. We haven’t had any issues yet with the flat. The amenities in the area are pretty good, you’re within a 10 min walk to the restaurants and coffee shops of Camberwell and a Morrisons. The only down side is that it’s not that close to a tube or overground station so can’t give it 5* for that reason but loads of buses to choose from.” – Maria Volkova, verified resident at Camberwell Fields

Find out more about Notting Hill Genesis developments by clicking on the properties below. Do you live in a Notting Hill Genesis development? Leave your review here.

Number of Developments

32

Ratings

3.85 Rating

Rating (based on 307 reviews)

Excellent

27.69%

Very Good

48.53%

Average

18.57%

Disappointing

1.63%

Very Poor

3.58%

Developments

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Showing all 32 developments

Notting Hill Genesis reviews

Reviews

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Showing 307 reviews

Cheap and less than cheerful

Unfortunately, upon close inspection, many things in Aviator Place are just not quite right. Whether it’s opening the fridge/freezer to see the rubber gasket come falling off, to getting 8 phone calls from an irate deliveryman outside because your intercom does not work, or walking past the jammed gates to the car park every single day, there are many things about the development that are theoretically nice but which are just not up to standard.

Even worse, it is a battle to communicate any of these issues to NHG. Making an online report as you are told you must results in no response, and emailing the property manager assigned to the development is even worse. She has a permanent Out of Office reply on, and you can never be certain whether she will actually read your message. Rarely does she reply at all, but when she does, it’s combative – ‘Are you sure it’s broken? Well, we already sent someone and they said it was fine.’ Yes, I’m sure it’s broken, and no, you didn’t send anybody, because I was working at home all day and I think I would have noticed. (By the way, today is 6 July 2021 and my intercom does not work today and has not reliably worked since I moved in, that would be in September 2020.)

Phones are not answered frequently and if they are, you are speaking to different random people who clearly take no follow-up action, regardless of the seriousness of the issue. I have reported emergencies like a large leak in the ceiling of the communal entry. No response, and no action, until about a day later when we received an emergency alert telling us not to use our plumbing as there was a major sewer leak and there was a lorry emptying the drains in the road out front. I had just returned from a cold winter run and was not able to shower in my home. Had anyone paid attention it may not have escalated into such a major emergency, which destroyed a downstairs flat.

It’s really an exhausting, demoralising, and nerve-wracking experience every single time there is any kind of issue with the development, because we all know that it will be a huge fight just to get anyone to acknowledge the issue, let alone agree to rectify it, never mind actually sort it. Those are the three stages – first, an argument about objective reality, whether there is or is not an issue in the flat where you live and where the representative from NHG has never set foot. Then, an argument about whether anything can or should be done by NHG. Then the final hurdle, getting the issue resolved, which often involves you setting aside multiple full days waiting for tradesmen who never arrive, agreeing to several appointments you can’t really attend because NHG says you must and they no-show, until you eventually give up and wonder if that wasn’t the ultimate goal all along.

Parking management is catastrophic. Maintenance of the communal areas is very poor, including failure to find a gardener such that the garden has overgrown resulting in mice in the ground floor flats. The shoddy build of the hall/entryways means the stairwell door is frequently broken and often repaired by residents as it’s easier than arguing with NHG. The paint quality is rubbish throughout, but most evident in high traffic areas, so the communal hallways are in a poor state. The intercom system is not fit for purpose. Internally, inside the flats, paint on walls in the kitchens that you should be able wipe clean comes right off if you so much as touch it. No transition trim in the main bathroom, appalling finish just about everywhere. A refusal to do any ‘snagging’ should have tipped me off as to the extent of this. Genuinely, I just try not to look too closely at my flat.

This is the universal experience of residents of this development – we are in contact with each other and of course we do share our experiences.

Please tell us what you like and dislike about this area:

Aviator Place is very well connected to transport links, with East Acton station just over the road and Acton Central a short walk away.

Acton Park is very nearby, as is Wormwood Scrubs, so there is some green space.

The development is situated along the A40, so there is significant dirt, grime, litter, and noise at all times. It is worse by comparison to my previous home which was on the North Circular, but set back a little bit, with a better barrier of trees and foliage.

Parking is a massive issue. Most of the shared ownership residents have not been given an allocated space, and illegal parking is rampant. Cars (the same cars, daily) are parked on the pavement, obstructing pedestrians and making it generally difficult and unpleasant for other road users to get past. The ‘enforcers’ from Park Direct do absolutely nothing about this, but they do randomly come ticket residents – they have even given tickets to legally parked resident’s permit holders in their allocated spaces, without explanation. Park Direct is not reachable in any way to remove cars that are illegally parked and blocking other spaces, certainly not in a timely manner, so if someone is in your space for a month they will not remove it and nor will the council or the police intervene. But you may get a random, undeserved ticket. NHG property managers won’t care and will resist helping, too.

People who live elsewhere in Acton will use this private road as a shortcut to take their kids to schools nearby, etc and they litter and are otherwise antisocial.

Thefts of parcels from the buildings are rampant and NHG has installed a ‘security’ system in the buildings which ensures it continues, making it impossible to let in visitors or delivery people all the way to the door of your flat. They cannot get up the stairs, so they will leave things downstairs and thieves will follow delivery vehicles and steal things straightaway. NHG has been made aware of this on multiple occasions and know the ‘meet and greet’ system forcing residents to go downstairs (there is no lift) to meet visitors is not fit for purpose, but they don’t care and refuse to make alterations.

Cleaning of the buildings and bin collections is haphazard and irregular. The street and neighbouring ones are often filthy and broken glass and other rubbish is never picked up, so if you have children or dogs beware where they are walking.

There is a severe lack of restaurants and shops on the A40 side of the development, where there are about a hundred chicken shops and nothing else, but there are some shops and restaurants about a kilometre away on Churchfield Road.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known it was common for there to be numerous and serious problems with new builds and that it was so hard to get the property management/developers to sort them.

If there is one thing you would change about your flat or property what would it be:

Barring a high spec build in the first place, I would hire competent and caring property management.

3
Facilities
2
Design
4
Location
3
Value
1
Management
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DO NOT BUY with NHG

The development is ok but it has some shady aspects. For example you pay for solar panels that do god knows what, you pay for unadopted roads which do nothing for you other than add costs. Its a way for the developer to cash in on the freehold and charge tenants for EVERYTHING.

Shared ownership buyers be warned! You’ll pay slightly reduced rent but the service charges will skyrocket and are completely overpriced. They’ll lure you in with some decent initial figures but after a year, they got you.

After only 2 years of being here I am looking to sell and move on due to incompetence and charges.

Please tell us what you like and dislike about this area:

The area and the building itself is ok. The staff and charges are unbelievable. Service charges surge after a year of moving in. They will overcharge you for various things and if you do get offered a refund they will take forever to get back to you. They’ll be diligent in taking your money however. Be warned, do not buy or go for shared ownership, its a rip off.

Please share one thing (or more) which you wish you had known before you moved in:

SERVICE CHARGE prices skyrocket and can increase at the discretion of the developer. I would never have purchased if i knew.

What is the best feature of your home:

The house itself is decent although some features are a bit shoddy.

1
Facilities
3
Design
3
Location
1
Value
1
Management
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The worst Notting Hill Genesis estate

Not safe
A Murder took place on the estate as well as Armed robbery.
Bad kids
Throwing eggs at our homes
Smelly (weed)
Messy area
CCTV doesn’t work (poor resolution) when asking the Notting hill to act on problems they are slow
Poor security
Landlords provide poor service
No hot water during Christmas
Rubbish landlord
Huge moth problem
The worst infestation
Complaints to housing get disregarded
Police are also poor to react to complaints and physical violations
Worst materials used to build home
Increased the service charge
Charge on parking
Water leaks from ceilings
Gates not been working
Multiple fires

Please tell us what you like and dislike about this area:

Like-
Great Transport links
Shopping restaurant variety
Dislike- everything
Many defects in building plans
No hot water

Please share one thing (or more) which you wish you had known before you moved in:

Homes are not properly made. Open plan for anyone to commit a crime
Drug taking
Do not feel safe
Motor cyclists are reckless

1
Facilities
1
Design
4
Location
1
Value
1
Management
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Love Royal Albert Wharf!

So glad I moved here! Has really helped me fall in love with London. Totally love the amazing sunsets you get here over the water. Aesthetically the building all look really nice and is a really lovely development. Live directly above a coop which is ideal and so convenient. Concierge service super helpful for parcel collection.

Easy commute into canary wharf & connectionnto jubilee line. You can sometimes get mosquitoes when it’s really warm and the water is stagnant. Worth noting there are some building still under development so may occasionally be construction noise, but the apartment are well insulated for sound being so near an airport so it’s never been much of an issue.

Please tell us what you like and dislike about this area:

Love the complex + views.
Sometimes get mosquitoes.

Please share one thing (or more) which you wish you had known before you moved in:

The apartments are very well insulated for sound which is great, also means they stay quite warm in winter, just also means they can get a bit toasty if it’s a hot summer.

How has the building management responded to any problems or issues you have raised:

There have been very few problems, but they have been responsive and helpful in all instances.

5
Facilities
5
Design
4
Location
5
Value
4
Management
User submitted image of  Royal Albert Wharf, E16
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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