During the property viewing, I found the experience unprofessional. The male manager directed all communication to my male partner and largely ignored me. On the occasions I spoke, I was met with dismissive comments and condescending behaviour, which left a very poor first impression. When maintenance issues arose during our tenancy, the management team handled our concerns poorly. We were even told that certain building defects would have to be paid for by us, despite the issues appearing to stem from the building’s design rather than any actions on our part. Security was another major concern. The main entrance doors were frequently broken and left unsecured, making the building feel unsafe. Despite the building operating on a fob entry system, we were only provided with one fob between two tenants, which was highly inconvenient. Ultimately, we were evicted unfairly through no fault of our own after raising concerns about the management of the building. We felt victimised for speaking up and were treated with a lack of professionalism and respect. The “community support manager” was nothing but horrible and condescending. On multiple occasions we felt belittled, laughed at, and spoken down to. We were also told that we had “no rights” and that only the building management and landlords did, which was extremely concerning. The communal gym is a welcome facility, but unfortunately the equipment is frequently out of order, and the air conditioning is poorly managed, often being either excessively cold or excessively hot. Finally, during scheduled fire door inspections and boiler maintenance visits, contractors appeared to spend time looking around our flat beyond what seemed necessary. We became aware of this after reviewing footage from our home security camera, which made us feel uncomfortable about our privacy. Overall, our experience was extremely disappointing. We did not feel safe, our concerns were not dealt with appropriately, and we felt consistently treated with a lack of respect. Based on our experience, I would not recommend living here.

Thoroughly enjoyed my stay here, just over a year before needing to move for logistics. Close enough to most places, 15 mins walk to the train station that feeds Liverpool, West Kirby and New Brighton direct. Loved sitting out by the river as well. I don’t drive but can understand the frustration over car parking however, seems to be a fair bit of space. Great one bedroom apartment, never had any issues with it on any level. Would recommend!

The flats are OK, though there's a lot of design issues such as windows letting the air through, aplliances are cheap and often malfunction. Then there is the manegement. They do everything but manage the place. if you have an issue, you can't count on them to address it. We are not renewing out tenancy that is coming to an end next week because of them. To them you are not tenants worth taking care of, but just a bank account. They just don't care about anything at all. Then, there is the parking issue : £75 for a spot on the car park, not even a nominative one. So people keep parking over the entrances, despite the yellow lines that have been put a few months ago. They block the view for everyone and cause accidents (there was quite a serious one last weekend involving a resident and a motorbike. Once again, JLL, the property managers, will not do or say anything about it (neither will the council). And they probably won't care until someone dies (and even then, i doubt it).

It could be a very nice place to live, if it was not for all the building issues and the property managers. I moved out a few weeks ago, mostly because of the above. There was a constant draft in my one-bedroom flat, but the property managers never did anything about it. My washing machine broke after a few weeks and their first question was basically to ask how I broke it. About parking, they pretend that it is full and that there is a waiting list, however the big car park has never been full. Not once. I suspect that they keep empty spaces so they can advertise it along with the many flats that are still empty. It is appalling, but it is far from being the only lie they tell the tenants. I was lucky enough, when I left, to get my deposit back, mostly because the inventory was not the one for my apartment (different layout on the photos). They also send emails out of the blue to intimidate tenants and even forced some of them due to antisocial behaviour (based on screenshots from a private WhatsApp group for residents), and if you complain about anything they will basically threaten you. It did not happen to me personally but I have seen said emails and I was shocked. This development could have great potential is it wasn't for the building being of cheap quality and the property managers being so unprofessional.

It's a nice place, until you get an issue. Then, it's an endless battle with a patronising and unprofessional team of property managers who constantly remind you that you are just a bank account and that they don't care about you. Because they couldn't care less. The flats are poorly built (drafty windows, cheap appliances, lots of other issues) but they will do absolutely NOTHING about it at all, always passing the responsibility to a 3rd party (contractors, manufacturers etc), because it's just easier than actually doing their jobs. Several neighbours of ours have had drafty windows for months and nothing was ever done to help, despite the tenancy agreements being clear that it is THEIR responsibility to deal with any necessary repairs. It's actually scandalous. They barely respond to the phone, and never respond to emails in a timely manner. If I had known that the on-site property managers were such arrogant and passive/aggressive people, I would probably have not moved in to Millers Quay. There is a gym but some machine broke months ago, been reported by many residents, and once again nothing was done about it because they blame it on the manufacturers. Their lies are not even believable ! If you have friends or family nearby, they won't be able to come by car as the parking is for residents only (for an extortionate fee of £75 per month), and once again, there is nothing you can do about it as JLL's policy is basically "if you're not happy then leave". Intercoms barely work (once again we've been told it was because of residents), but since half of the entrance doors actually lock it's ok, I guess. But not very safe. You're not allowed a second fob to access your flat, probably because they think residents would sublet or whatever. Last but not least, they won't hesitate to send threatening emails for no reasons, but will never reply when you actually have a query or a complaint.