JLL

4434.54
Company image for JLL
Company image for JLL
Company image for JLL
Company logo for JLL

JLL

Asks for reviews – good or bad

Company

  • Website: www.jll.co.uk

  • No. of developments: 8

  • Development locations: London, Scotland, North West England

HomeViews Awards

  • 4 Excellence Awards

  • 4 Design Awards

  • 4 Facilities Awards

  • 4 Location Awards

  • 4 Value Awards

  • 3 Management Awards

This company is rated 5.00 out of 5.00.
5

"The building is beautifully designed so the a spacious lobby and great place to meet friends"

Emma ScanlonDuet MediaCityUK, M50

This company is rated 5.00 out of 5.00.
5

"Facilities are outstanding. I have requested for a mattress replacement and it was serviced"

PrasannaGreenGate, M3

Developments by JLL

Viewing 1-5 out of 8

Development image of Duet MediaCityUK, M50
Rental Only
Award Winner 2025

Duet MediaCityUK, M50

Award winner 2025

4.88

4.88

(184 reviews)

£1,103-£2,000 pcm

1, 2, 3 beds

Now managed by JLL, Duet is adjacent to the bustling MediaCityUK on the waterfront in Salford Quays. There are wide range of local amenities, including 15 bars/restaurants, shopping outlets, leisure facilities, a cinema, a theatre, and a nursery. The development comprises 270 pet-friendly one, two and three-bedroom apartments to rent. In addition, the building also provides a 24-hour concierge service. Finally, it offers extensive communal spaces, including a fully equipped private gym.
3rd

Ranked 3rd out of 29 in Salford

View development
Development image of Millers Quay, CH41
Rental Only
Award Winner 2025

Millers Quay, CH41

Award winner 2025

4

4.00

(38 reviews)

Millers Quay in Birkenhead, is a vibrant new waterfront development and a key part of the £4.5 billion Wirral Waters regeneration project. This £130 million scheme offers 500 thoughtfully designed one- and two-bedroom apartments, including 100 affordable homes, across six striking buildings that pay homage to the area's industrial heritage with names like Copper Mill and Soda Factory. Designed by Howells Architecture, the development features sustainable, modern living spaces with options for furnished or unfurnished units, high-speed Wi-Fi, and pet-friendly policies. Residents can enjoy amenities such as a co-working lounge, residents' gym, 24-hour on-site team, and access to green spaces and dockside walkways. With its south-facing orientation, Millers Quay offers stunning views across the River Mersey towards Liverpool, blending urban convenience with natural beauty.
9th

Ranked 9th out of 47 in Merseyside

View development
Development image of Stratford Studios, E15
Rental Only

Stratford Studios, E15

4.4

4.40

(2 reviews)

Stratford Studios in E15 is a residential development, newly managed by BTR Operating Ltd. as of September 2025, offering 158 fully furnished, professionally managed studio apartments in Stratford, East London. These apartments are designed for comfort and convenience, featuring large windows for natural light, high-quality furnishings, and contemporary design. The development ensures a secure living environment with amenities like bike storage, private parking, lounges, co-working spaces, and a concierge app. There are various activities for residents, including wine tasting, spa experiences, and pub quizzes
Development image of GreenGate, M3
Rental Only

GreenGate, M3

4.54

4.54

(135 reviews)

GreenGate is a JLL development located in Greengate. All residents benefit from a 24-hour concierge and a range of other communal facilities, such as: an on-site gym, a landscaped courtyard, a residents’ lounge, flexible parking and family and friends guest suite. The development is situated just a 10-minute walk from local amenities and the key shopping areas of Manchester.
13th

Ranked 13th out of 29 in Salford

View development
Development image of The Horizon, SE10
Rental Only

The Horizon, SE10

3.94

3.94

(43 reviews)

A Peabody development with private flats managed by JLL, The Horizon features a range of one, two and three-bedroom apartments, available furnished or unfurnished located in Blackheath in Lewisham. Residents can enjoy access to a communal lounge, a work from home space as well as dry cleaning services. The Horizon is only a 0.6 mile walk away from Greenwich mainline and DLR station with connections into Central London.
27th

Ranked 27th out of 34 in Borough of Greenwich

View development

Page 1 of 2

See how residents rate developments by JLL

This company is rated 4.54 out of 5.00.
4.54

443 total reviews

This all-time rating combines reviewer scores for Experience, Value, Location, Facilities, Management and Design as well as the age and verification status of each review.

8

Developments by JLL

Experience

4.6

Value

4.4

Location

4.7

Facilities

4.7

Management

4.4

Design

4.6

Viewing 1-5 out of 443

Anonymous (Tenant)

Verified Resident

Millers Quay, CH41

Aug 2025

3
3
This is rated 3.00 out of 5.00.
3

Nice place but awful management

Anonymous (Tenant)

Verified Resident

Millers Quay, CH41

Aug 2025

Please tell us about the good and bad aspects of living in your local area:

Industrial area being redeveloped so there is not much there, however it is very easy to get anywhere with your car or with public transports. Parking is ok if you are willing to pay, however there's been a huge issue with the entrances and the lack of visibility due to people parking everywhere and where they are not supposed to, and JLL, the property managers won't do anything about it despite being aware of it (residents have emailed them on multiple occasions (emails that are clearly being purposefully ignored by anyone from JLL working on site). There are accidents waiting to happen because of this, but they don't seem to care about the safety of their tenants.

How has the building management responded to any problems or issues you have raised:

They have't responded at all on many occasions, or only after 3 or 4 chasers or a visit to their office (where they usually hide)

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew about all the odd things that have not been fixed despite many requests, or about the property managers not caring at all.

Manager response

Thank you for your feedback. We appreciate your desire for anonymity, which regrettably prevents us from contacting you directly. If you are a tenant at Millers Quay and would like to discuss specific concerns about your apartment, please email Millers.Quay@jll.com. We will respond to your enquiry as promptly as possible. Please note that external parking issues fall outside our jurisdiction. For assistance with these matters, we recommend contacting Wirral Council directly. We are committed to addressing residents' concerns to the best of our ability. Thank you

Posted by

Ian Barlow, Community Manager

Aug 2025


HomeViews

Lee (Tenant)

Millers Quay, CH41

Aug 2025

2
2
This is rated 2.00 out of 5.00.
2

Nice complex but poorly managed

Lee (Tenant)

Millers Quay, CH41

Aug 2025

Please tell us about the good and bad aspects of living in your local area:

The area is being redeveloped so there's not much at the moment but it will change with things planned

How has the building management responded to any problems or issues you have raised:

They have closed them saying they were solved when they weren't

Please share one thing (or more) which you wish you had known before you moved in:

I just wish I knew how badly managed the properties were


HomeViews

A D (Tenant)

Verified Resident

Millers Quay, CH41

Aug 2025

4
4
This is rated 4.00 out of 5.00.
4

Nice place to live but the property managers need to tackle some serious problems

A D (Tenant)

Verified Resident

Millers Quay, CH41

Aug 2025

Please tell us about the good and bad aspects of living in your local area:

There are not many shops around which can be a bit inconvenient at time, but I guess that's ok since you can get most things delivered. Being right by the water is great and the view over Liverpool is delightful. You can get to Liverpool in 15/20 minutes either by bus or train, which is great.

How has the building management responded to any problems or issues you have raised:

They won't always answer in a timely manner, or not at all.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that small or big issues would not be addressed straight away by management

Manager response

Dear A D, thank you for leaving such a detailed review. We’re sorry to hear about your experience and appreciate you sharing it. Your feedback is important, and we welcome the chance to understand more and see how we can help. Please feel free to reach out directly at Millers.Quay@jll.com, and we will be more than happy to look into this further with you. Kind Regards,

Posted by

Ian Barlow, Community Manager

Aug 2025


HomeViews

Sam Collins (Tenant)

Verified Resident

Duet MediaCityUK, M50

Aug 2025

Reviewer was offered an incentive for an honest review, regardless of rating

5
5
This is rated 5.00 out of 5.00.
5

Lovely location and building with few issues and developments needed

Sam Collins (Tenant)

Verified Resident

Duet MediaCityUK, M50

Aug 2025

Please tell us about the good and bad aspects of living in your local area:

The local transport system is excellent with access to plenty of locations - media city is growing and it's becoming more vibrant

How has the building management responded to any problems or issues you have raised:

Quickly and efficiently, making sure any issues were dealt with and there were no lasting problems

Please share one thing (or more) which you wish you had known before you moved in:

I would have liked to have known the facilities in the Lowry mall and bars nearby

Manager response

Hi Sam, Thanks for taking the time to leave us a review! I am so glad the team has rectified any issues so promptly and efficiently for you. Unfortunately lifts can break down from time to time. If this ever happens, engineers attend as soon as they can. Sometimes when parts are needed it relies on external lead times that we can not control. I understand this can be frustrating, however we have 3 lifts at Duet meaning if one is not in use there are two more. Regarding the gym, we only have a small space here at Duet so we currently have as much equipment in there as is safe to do so. If you'd like to reach out to me directly about any of the above, please feel free.

Posted by

Frances Diamond, General Manager

Aug 2025


Reviewer was offered an incentive for an honest review, regardless of rating

HomeViews

Charlotte Birch-James (Tenant)

Verified Resident

Duet MediaCityUK, M50

Aug 2025

Reviewer was offered an incentive for an honest review, regardless of rating

5
5
This is rated 5.00 out of 5.00.
5

Amazing apartment! Best in Salford Quays!

Charlotte Birch-James (Tenant)

Verified Resident

Duet MediaCityUK, M50

Aug 2025

Please tell us about the good and bad aspects of living in your local area:

Living in my area is amazing – it offers a great mix of convenience, community, and charm. There’s a wide range of local shops, restaurants, and cosy bars, all within walking distance. The open spaces are well-kept and perfect for relaxing or socialising. Public transport links are excellent, with regular buses and nearby train stations making travel easy. My street is quiet, clean, and friendly, with good parking availability and reliable bin collections. There’s very little anti-social behaviour or traffic noise, creating a safe, peaceful environment. It’s a lovely place to live and I wouldn’t want to be anywhere else!

How has the building management responded to any problems or issues you have raised:

The building management responded quickly and efficiently, fixing my dishwasher without delay. Great service!

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how quickly the on-site team responds to maintenance issues – it’s a real bonus! I’d also recommend new neighbours take full advantage of the communal areas and events – they really help build a sense of community.

Manager response

Hello Charlotte, What a lovely review! I have shared this with the team so they can see how much of a positive impact they have had on your stay here so far. Thank you for taking the time to write such wonderful feedback!

Posted by

Frances Diamond, General Manager

Aug 2025

Review image for review 2851a177-9240-418b-ab38-1457cb596091

Reviewer was offered an incentive for an honest review, regardless of rating

HomeViews

Page 1 of 89

These reviews are the subjective opinion of a HomeViews user and not of HomeViews