Millers Quay, CH41

It could be a very nice place to live, if it was not for all the building issues and the property managers. I moved out a few weeks ago, mostly because of the above. There was a constant draft in my one-bedroom flat, but the property managers never did anything about it. My washing machine broke after a few weeks and their first question was basically to ask how I broke it. About parking, they pretend that it is full and that there is a waiting list, however the big car park has never been full. Not once. I suspect that they keep empty spaces so they can advertise it along with the many flats that are still empty. It is appalling, but it is far from being the only lie they tell the tenants. I was lucky enough, when I left, to get my deposit back, mostly because the inventory was not the one for my apartment (different layout on the photos). They also send emails out of the blue to intimidate tenants and even forced some of them due to antisocial behaviour (based on screenshots from a private WhatsApp group for residents), and if you complain about anything they will basically threaten you. It did not happen to me personally but I have seen said emails and I was shocked. This development could have great potential is it wasn't for the building being of cheap quality and the property managers being so unprofessional.

It's a nice place, until you get an issue. Then, it's an endless battle with a patronising and unprofessional team of property managers who constantly remind you that you are just a bank account and that they don't care about you. Because they couldn't care less. The flats are poorly built (drafty windows, cheap appliances, lots of other issues) but they will do absolutely NOTHING about it at all, always passing the responsibility to a 3rd party (contractors, manufacturers etc), because it's just easier than actually doing their jobs. Several neighbours of ours have had drafty windows for months and nothing was ever done to help, despite the tenancy agreements being clear that it is THEIR responsibility to deal with any necessary repairs. It's actually scandalous. They barely respond to the phone, and never respond to emails in a timely manner. If I had known that the on-site property managers were such arrogant and passive/aggressive people, I would probably have not moved in to Millers Quay. There is a gym but some machine broke months ago, been reported by many residents, and once again nothing was done about it because they blame it on the manufacturers. Their lies are not even believable ! If you have friends or family nearby, they won't be able to come by car as the parking is for residents only (for an extortionate fee of £75 per month), and once again, there is nothing you can do about it as JLL's policy is basically "if you're not happy then leave". Intercoms barely work (once again we've been told it was because of residents), but since half of the entrance doors actually lock it's ok, I guess. But not very safe. You're not allowed a second fob to access your flat, probably because they think residents would sublet or whatever. Last but not least, they won't hesitate to send threatening emails for no reasons, but will never reply when you actually have a query or a complaint.

I’ve been living here 6 months and although I live my apartment, the beautiful water view and the balcony - the living situation has become very stressful due to the poor micromanagement from the onsite team. The strict rules mean that no visitors can park (this needs to be more flexible with a pay system or something) friends have been charged £100 for a 30 minute visit. Not allowed a spare key for my dog walker. Not allowed to park in spaces you e paid for. Not allowed to have your dog off a lead even when they’re well behaved. The manager *Name Removed* speaks to everyone like they’re something they’ve stood in. I’ve been in tears, accused of things I haven’t done and I have no choice but to leave as my anxiety living here has become too much. I’ve been a great resident but they do not care and people are just numbers and money to them.

The development itself is really nice, so is our flat, however the total incompetence and unprofessionalism from the property managers ruin the whole experience : it takes AT LEAST a month and many chasers to get any maintenance done or issues fixed (despite them being on site in one of the buildings), they are not willing to help at all but just here for your money, and when you dare going to the front desk to ask something you are being received by a grumpy employee who is clearly annoyed to have to do some work. On the plus side, most people I have met here are really nice and there's a strong sense of community around. We do love our flat and living at Millers Quay, however JLL is, once again, ruining the whole experience for many residents here...

I've been at Millers Quay for almost a year now and I must say, though the buildings are nice, the quality of the flat is a big let down : electrics randomly stop working, windows that are not air tight (10 months after I asked the property manager to have them fixed and nothing happened yet. TEN MONTHS !) causing my electricity bill to skyrocket last winter due to having to heat the flat more, door handles that fall off despite both my wife and I not being brutes, the carpets are in a poor state already because thy probably were the cheapest one they could find, wonky power sockets... And the list goes on so bad that I probably wouldn't have enough space to write it all. The worst part is JLL, the property managers. They are nice when you see them but they get absolutely nothing fixed, they are absolutely useless and will not be held responsible for anything at all, always trying to put the blame on tenants or third parties such as contractors, etc. If they were as efficient at their jobs as they are at vaping outside the buildings, then Millers Quay would be a paradise. It's a pet-friendly complex that be it's nice to be surrounded by cats and dogs, however our neighbours have had issues with their upstairs neighbours' dog peeing on the balcony, resulting in they balcony being regularly showered too. Once again, the property managers were told for months but just refuse to do anything about it at all, which is unbelievable. They are basically here to take your money and that's it, they absolutely don't care about anything else.