Millers Quay, CH41

I live in a 1-bedroom flat and it's very nice. The furniture and appliances are great, the heat pump helps having nicer utility bills, and the flat is overall very cosy. There are common areas such as a gym and a social room, I used them every now and then and it's a good way to meet neighbours. On a negative note, property management is very disappointing and has been since day one. Every maintenance issue raise via the app is taken care of with huge delays, even urgent ones (I have been 3 weeks with a leaking tap). There's a car park that some might find expensive (which is not my case, as I don't own a car), pushing people to park on the pavement or on the street, causing many issues as most people park in the most selfish way. There has been some accidents happen already, the property managers have been told but nothing much was done (apart from a few ugly concrete blocks which didn't change a thing).

Living at millers quay is nice, the flats are pleasant to live in and the rent is ok. The gym and the co-working lounge are also a nice addition. My only criticism would be towards the management : everything is going through an app, including raising maintenance requests. But it generally takes an email or two for them to get things moving, and resolution times are quite random, and it can either take days or weeks for an issue to be solved. Another very problematic is street parking : people park on the side of the entrances, at the corners, and there nearly are accidents on a daily basis. They recently added some concrete blocks but in such a random way (there clearly was no logic involved ion the process) that people are still able to park there and do it. These blocks have actually made the issue worse and getting in or out the car park very dangerous. JLL have received many emails from concerned residents but never replied to anyone, and clearly the road safety issue is not really an issue for them...

New development, honestly, pretty disappointing. The flats are really basic. The kitchen has cheap appliances and a basic metal sink. The carpets have no underlay, making them uncomfortable and hard to walk on. There’s also hardly any storage space, so it’s tough to keep things tidy. It’s pet-friendly, which is nice, but that means you often smell cat pee in the hallways near the lift. I also regularly smell deep fat fryers coming from other flats, which isn’t great. I’m constantly cleaning my balcony because dog wee from one of the balconies above keeps dripping down. It’s disgusting, stinks, and is really unhygienic. Management have done nothing to stop this. The biggest problem is the management. They’re awful. They always say stuff like “no one else has that issue,” even when you know other people do. They promise to fix things but never actually do it. When I first visited, the staff really seemed nice, but after moving in, that changed fast. The general manager especially comes off as very arrogant. They really don’t seem to care about tenants and are only concerned about the landlords bottom line. Security is bad too. The main doors hardly ever work, so anyone can just walk in. There’s almost never anyone at the front desk during the day because the staff stay hidden upstairs. Parking is awful. Even though you pay for parking, there are no set spaces, so it’s chaos. Staff make it worse by parking wherever they want or double parking. They also said a Sainsbury’s would open nearby at the end of 2024, but that turned out to be another lie. I’m moving out soon because living here has just become a headache. On the positive side, I have met some lovely people here and made good friends, which has been one of the few upsides. Millers Quay Wirral is great if you like basic living, bad management and lots of unresolved issues.

Before I start my review I can see that all the other positive reviews have this disclaimer "Reviewer was offered an incentive for an honest review, regardless of rating" Millers Quay has been praised heavily by the press, but sadly, the reality of living here is vastly different and incredibly disappointing. The experience as a tenant has been far from acceptable, plagued by endless issues and management that is unprofessional and unresponsive. The tenants whatsapp group has complaints daily about issues here. The building's conditions are consistently poor, with tenants regularly facing significant problems such as broken balcony doors, persistent drafts, and water leaks around windows in many apartments plus endless other issues. Maintenance requests made via the Millers Quay app are marked as "resolved" despite no action being taken, leaving tenants frustrated. Tenants frequently experience an unpleasant smell from drains in bathrooms, further highlighting poor building quality. The state of cleanliness is abysmal, with used condoms found in lifts on multiple occasions, along with dog poop, urine, and general rubbish littering common areas. The lifts themselves have often been vandalised on multiple occasions with explicit graffiti of genitalia and offensive language. There have been numerous disturbances involving tenants arguing, fighting, and police attending incidents. Staff have been known to frequently enter tenants apartments without consent. There is a frequent smell of marijuana around the development. Multiple times a day. Amenities promised took over six months to become available, contrary to the assurances given when tenants first moved in. Parking at Millers Quay is a major issue. The landlord recently increased parking charges to £75 per car, an unaffordable sum for many residents, forcing tenants to park on nearby streets, where accidents have already occurred due to overcrowding. Millers Quay is far from the high-quality development portrayed in the media. Prospective tenants should approach with caution and scepticism, as the reality of living here has been overwhelmingly negative.

The facilities are nice (the gym and the co-working area are great), however a bit far out, let's hope the Sainsbury's planned to open in 2026 will not be too expensive. The flats are ok, though a lot of small issues, most probably caused by the builders not caring. Everything is dealt with through an app but it always takes a few email chasers to get anything sorted. I would say that the property managers are not really bothered, especially when it comes to things that should have been working in the first place. A nice place to leave but not very well managed so far. I moved in October and have been enjoying my time here very much though.