Manager response

Dear James, Thank you for taking the time to share such a detailed and positive review of your experience at Fizzy Hayes. We are very pleased to hear that you find the development comfortable, secure, and finished to a high standard, and that you are enjoying the facilities provided. We are delighted to hear that our management team supported you well during your move in and have remained friendly and responsive since. Your feedback on their quick resolution of any issues is greatly appreciated and will be shared with the team. We are also glad that you are enjoying the convenience of the local area, from nearby shops and transport links to the quieter environment within your home. Your mention of the canal walks and the Elizabeth Line highlights some of the qualities that make the area such a great place to live. Thank you once again for choosing Fizzy Hayes as your home and for sharing your experience. We are delighted to know that your time with us has been such a positive one. Kind Regards, Leandro Lopes Community Manager

Manager response

Dear Ali, Thank you so much for taking the time to share such a fantastic review of your experience with us. We’re delighted to hear how much you enjoyed the development, from the modern design and cleanliness to the overall layout of the estate. It’s especially great to know that you loved your apartment and those incredible views—being able to see both Canary Wharf and the city really is something special! We’re also pleased that the gym, 24-hour concierge, and underground parking added to your experience, and that you found the maintenance portal easy and convenient to use. We aim to make every aspect of living here as smooth and enjoyable as possible, so it’s wonderful to hear that reflected in your stay. Thank you again for your kind words—it truly means a lot to the whole team. We hope you continue to enjoy your home with us. Best regards, Fizzy Living Team

Manager response

Dear David, Thank you for taking the time to share your detailed feedback—it’s great to hear about your experience so far. We’re really pleased that you’ve been enjoying the development and that the design, attention to detail, and high standard of the communal spaces have stood out to you. It’s also good to hear that the apartment size and well-equipped kitchen exceeded your expectations, and we couldn’t agree more—the views are definitely a highlight. We appreciate your feedback regarding the gym equipment as well. It’s helpful to know where we can improve, and we’ll be sure to take this on board. Most importantly, thank you for your kind words about Bex and Maria. We’re delighted to hear that they’ve made such a positive impact on your experience from your initial viewing through to moving in. I’ll be sure to pass on your thanks to them—they’ll really appreciate it. Thanks again for sharing your thoughts, David. If there’s ever anything you need, please don’t hesitate to get in touch. Best regards, Fizzy Living Team

Manager response

Dear Ellie, Thank you very much for taking the time to share such a detailed and thoughtful review of your experience at Fizzy Hayes. We truly appreciate your feedback and are pleased to hear that your time living with us was a positive one. We are delighted that you found our property management, maintenance and cleaning teams to be supportive and responsive throughout your tenancy. Your kind comments regarding Callan, Wojciech and Hamza will certainly be shared with them, as they are committed to providing a high standard of service for all residents. It is also encouraging to know that you valued the overall condition of the development, the cleanliness of the communal areas and the convenience of the location, including the short walk to Hayes and Harlington Station. We are glad that the onsite green space was an enjoyable feature for you as well. We appreciate your constructive observations regarding the external window cleaning schedule and the pigeon activity. While we currently operate an annual external window cleaning service, we are reviewing the introduction of an additional clean to further improve standards. Regarding the pigeon activity, we have recently installed bird scarers as deterrents and hope this will help reduce the issue moving forward. Your comments regarding the wider local area are also noted, and we recognise the challenges residents sometimes experience within the surrounding neighbourhood. Although these matters fall outside the development boundary, we regularly engage with local partners and authorities to support ongoing improvements where possible. Thank you again for your balanced feedback and for choosing to make Fizzy Hayes your home. We wish you the very best for the future and are grateful that you took the time to share your experience. Kind Regards, Leandro Lopes Community Manager