A guide to living in Borough of Haringey

I am writing this review to share my experience and warn potential buyers. My nearly new, highly distinctive £3,000 bicycle was stolen from the designated bike storage. The root cause of this devastating loss is a fundamental failure regarding the building's facilities and management. This development operates behind a facade of luxury, but the management shows a complete lack of basic standards, and there are massive security loopholes in the building's facilities. 1. The Absurdity of the Facility Management I have attached three photos to illustrate the sheer absurdity of this situation: • Image 1 shows the pristine, bright, and fully secure bicycle storage at Winchat House—my own building. • Image 2 shows the dark, overcrowded, and chaotic facility at Beeley House. • Image 3 shows the exact spot where my bicycle was left. Because all racks were completely full, I had no choice but to place it on the floor next to a "Wet Floor" caution sign. The only reason I felt it was remotely acceptable was that it was directly beneath the CCTV camera. I ask you to reflect on this fundamental question of common sense: Why would any resident of a brand-new building voluntarily abandon the facility in Image 1, and instead park their highly expensive, discontinued bicycle on the floor of the chaotic facility shown in Images 2 and 3? The only answer is that the on-site team took me to Beeley House twice, explicitly instructed me that this was the only place I could park, and falsely claimed the secure facility (Winchat House) did not exist. 2. Massive Security Vulnerabilities and Flawed Design The management argues that both buildings have the "same security measures." This completely ignores the fundamental physical environments and the psychology of a thief. I have personally visited and compared both locations: • Beeley House: An older, cramped facility. The distance from the lift to the bike store is extremely short, and the layout is highly exposed. This is a massive security loophole. For a criminal, this environment is incredibly easy to navigate. A thief can casually tailgate and reach the bikes within seconds. • Winchat House: A brand-new, well-organised facility. The route from the lift is much longer and far more concealed. For a thief, this extended, hidden route creates immense psychological pressure. Even a thief would think twice about casually tailgating someone deep into a concealed building like Wenxin House. This stark difference in physical vulnerability is a fact that the on-site property management team is fully aware of. 3. Known Vulnerabilities & Failure to Warn Residents The official investigation admits the thief gained entry via a "Fireman's Key" and "tailgating." If the management knew of this severe security vulnerability, why was no anti-tailgating measure installed? Why were residents not warned? Instead, I was assured it was "very safe." You cannot conceal a known security loophole from residents while charging high service charges. 4. A Facade of Security To illustrate this complete failure, I have personally witnessed a cut bicycle lock left on the ground outside our building, with the bike stolen. If my bike had been stolen outside on the open ground, I would not blame the building management. However, my bike was stolen from a designated, access-controlled room where I was promised safety. Because of the lack of basic anti-tailgating measures, the security of this building is a facade. 5. Official Response to Facility Issues To demonstrate the lack of accountability, here is the exact response I received regarding this facility failure:"Following discussions and reading your correspondence, we cannot agree that Berkeley are in any way liable for this theft... Liability sits solely with the person responsible for the theft." "Our internal investigation finds that the thief entered the car park using a Fireman’s Key... commonly known as tailgating." "Our Estates team have confirmed that the exact same scenario would have been possible at Winchat House. The security measures are therefore the same..." This is how this developer handles building security flaws. They admit the thief used a 'Fireman's Key' to tailgate, but still claim the security is identical and refuse to take any responsibility for the facility's failure. Avoid them at all costs.

Concierge staff is friendly and helpful. It can take a while for issues to be addressed in the flat or emails to be replied to. Being added to all necessary email chains for resident emails didn't originally work well. The terraces and co-working areas are fantastic. Facilities - these are super well designed and look stylish, most classes are good! There is an issue with residents not respecting sauna etiquette. Staff should specifically advise on etiquette during the mandatory inductions – I have overheard multiple inductions in the pool area and only one staff member mentions the need for towels in the sauna. Staff should also monitor the use of the sauna and speak to people not respecting the etiquette. It's incredibly unhygienic to sweat on those wooden benches without towels, and using flip flops inside the sauna.

Ferry Island exceeded my expectations. The apartment felt bright and spacious, with plenty of natural light, well maintained and had everything needed to feel comfortable from day one. The building itself was always clean and well looked after, which made a great first impression. The on-site team really made a difference to the overall experience -they were friendly, approachable and quick to help whenever needed. Overall, it was a really positive experience and I wouldn't hesitate to recommend Ferry Island to others

The development has been excellent to live in, with a modern design, well-maintained communal areas and facilities that are always kept clean and presentable. Building management and the property management team have been responsive, professional and helpful whenever needed, making day-to-day living very easy. The building feels secure, well looked after and has a strong community atmosphere.

I have had a very positive experience living here. The building and its facilities are well maintained, but what really makes a difference is the wonderful reception and management team. Brunilda and Luke deserve a special mention for always being so friendly, welcoming, and helpful. They are approachable, patient, and always happy to assist whenever needed. Their kindness and professionalism make residents feel valued and welcome, and it is reassuring to know that there is always someone willing to help. I have really appreciated the support and positive attitude they show, and I am grateful for everything they do. Thank you, Brunilda and Luke, and the whole team, for making this such a pleasant place to live! 🤗