Rental Only

Ocasa

Willow House, L21

73.44

46th

Ranked 46th out of 48 in Merseyside

By Ocasa

3.44

(7 reviews)

Willow House is a newly refurbished residential development managed by Ocasa Homes. The flats offer modern, convenient living with unfurnished options available. The development is situated in a well-connected area with nearby schools, healthcare services, and public transportation. The area includes amenities such as Seaforth Village Surgery and several primary and secondary schools within close proximity. This makes it a desirable location for families and professionals seeking comfortable and accessible housing.

Ocasa

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7 total reviews

This development is rated 3.44 out of 5.00.

3.44

7 total reviews

Some reviewers were offered an incentive for an honest review, regardless of rating

Experience

3.3

Value

4.1

Location

4.0

Facilities

3.4

Management

3.1

Design

4.3

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Viewing 1-5 out of 7

B.D (Tenant)

Verified Resident

Willow House, L21

May 2025

Reviewer was offered an incentive for an honest review, regardless of rating

This is rated 3.00 out of 5.00.

I would recommend Willow house to a friend. Generally a good area to live in.

B.D (Tenant)

Verified Resident

Willow House, L21

May 2025

Please tell us about the good and bad aspects of living in your local area:

It is quite quiet and there is not much going on in terms of bad things at the area. However, there has been some bad reviews of the neighbourhood in general. No complaints as my experience has been generally good.

How has the building management responded to any problems or issues you have raised:

No issues currentlywith management as i have had no issues with the property

Please share one thing (or more) which you wish you had known before you moved in:

I have had no issues since moving in and I am content.

Manager response

Thank you for your review, B.D. We're really pleased to hear that you're happy with Willow House and would recommend it to others. It’s great to know you feel safe and that the building design and location are working well for you. We appreciate your feedback about the cleaning in the lifts and ground floor areas—this has been noted and will be followed up with the relevant team. If there's anything else we can assist with, please don’t hesitate to get in touch.

Posted by

Ocasa Homes, Support

Sept 2025

・・

Reviewer was offered an incentive for an honest review, regardless of rating

HomeViews

R.O (Tenant)

Verified Resident

Willow House, L21

Apr 2025

Reviewer was offered an incentive for an honest review, regardless of rating

This is rated 4.00 out of 5.00.

Beautiful flats

R.O (Tenant)

Verified Resident

Willow House, L21

Apr 2025

Please tell us about the good and bad aspects of living in your local area:

There is a Lidl about 8mins away and a train station as well. There are also a couple of other corner stores nearby and there are bus stops within 5mins-8mins walks so I quite like it.

How has the building management responded to any problems or issues you have raised:

They have attended to the 2 issues I raised , they however took a while responding to 1

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew earlier that fully electric powered homes are more expensive in terms of bills when compared to the ones that use gas

Manager response

Thank you for your review, R.O. We're glad to hear you're enjoying your flat and the furnishings, and that you've had positive interactions with your neighbours. We appreciate your feedback regarding the windows and concierge service—these are helpful points for us to consider. It's great to know you're finding the location convenient and that any issues raised have been addressed. If there's anything else we can help with, please don’t hesitate to reach out.

Posted by

Ocasa Homes, Support

Sept 2025

・・

Reviewer was offered an incentive for an honest review, regardless of rating

HomeViews

Kofi (Tenant)

Verified Resident

Willow House, L21

Apr 2025

Reviewer was offered an incentive for an honest review, regardless of rating

This is rated 1.00 out of 5.00.

Nice flats, management should do better in my opinion.

Kofi (Tenant)

Verified Resident

Willow House, L21

Apr 2025

My whole opinion based off ofmy personal experience: The flats are up to date with the modern style. The bike area is constantly closed however due to homeless people entering the gated building. The management of the property as a whole is absolutely disgusting. We moved into our flat and it wasn’t even cleaned from the previous tenants who had a dog with scratches and urine and holes everywhere in the couch and on the doors. We had a leak that was reported weekly if not daily and it was finally fixed a few weeks ago. We moved in near 6 months ago. They take a week to respond to any email no matter how serious and they never have anyone available to answer the phone so tenants are always left in the dark. When they do finally decide to respond to us, they never actually take anything seriously and try to avoid solving an issues at all costs. To put it into perspective, our washing machine door flung open whilst on a wash and flooded the entire flat and the flat below and ocasa asked us nearly a week after waiting for a replacement if we could still use our washing machine for a short cycle. We also had no hot water when we moved in and the maintenance manager told me that he had no hot water in his property for 2 weeks when he first moved into it to try and belittle our situation. Overall they have never took us seriously and we are disappointed as everyone should have a good rapport with their landlords. That is my concluded review of the management and facilities based off my opinion.

Please tell us about the good and bad aspects of living in your local area:

Good amount of shops and easy transport areas straight into Liverpool city centre. Variety of takeaways also.

How has the building management responded to any problems or issues you have raised:

Badly and after a very long period of time. Not good enough, in my opinion.

Please share one thing (or more) which you wish you had known before you moved in:

That when we raised any issues including hot water and leaks and mould we would not be dealt with accordingly, in my opinion.

Manager response

Thank you for your feedback. We’ve responded to all concerns you’ve raised in a timely and appropriate manner. Due to repeated instances of unacceptable behaviour towards our team, we’ve had to restrict phone contact. If you require further assistance, please continue to communicate with us via email, where we remain available to support you.

Posted by

Ocasa Homes, Support

Sept 2025

・・

Reviewer was offered an incentive for an honest review, regardless of rating

HomeViews

Tia M (Tenant)

Verified Resident

Willow House, L21

Apr 2025

Reviewer was offered an incentive for an honest review, regardless of rating

This is rated 2.00 out of 5.00.

It’s ok

Tia M (Tenant)

Verified Resident

Willow House, L21

Apr 2025

The flats overall are lovely and modern, however I don’t believe it is managed very well. It took 6 months from move in date to have our issues resolved. But since they have been resolved I can’t really complain. There are definitely things to be worked on by management as even though it is a furnished flat, if you have any issues with appliances they take a long time to resolve it and don’t seem to take you very seriously.

Please tell us about the good and bad aspects of living in your local area:

There are some good local takeaways and shops, but the transport links are excellent to the city centre anyway, which has a further breadth of shops and restaurants.

How has the building management responded to any problems or issues you have raised:

They simply don’t. It takes countless times of us chasing issues we have raised before we even get a slight response. We have reported multiple issues that were never logged and had to continuously call to get these resolved.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew how unhelpful the management was, the building has a lot of potential but there are constant disruptions and complaints aren’t taken seriously. I think the management must be understaffed as often we don’t get a reply at all.

Manager response

Thank you for your feedback. We’re aware of the concerns raised earlier this year and trust these have now been resolved, as we have replied to all your emails regarding this. If you're still experiencing issues, please contact us directly so we can assist.

Posted by

Ocasa Homes, Support

Sept 2025

・・

Reviewer was offered an incentive for an honest review, regardless of rating

HomeViews

AZ (Tenant)

Verified Resident

Willow House, L21

Jul 2024

Reviewer was offered an incentive for an honest review, regardless of rating

This is rated 5.00 out of 5.00.

Pleasant, modern and quiet area

AZ (Tenant)

Verified Resident

Willow House, L21

Jul 2024

Please tell us about the good and bad aspects of living in your local area:

Located in a quiet area with shops nearby along with a train station and bus stops very close by to the apartment.

How has the building management responded to any problems or issues you have raised:

My issues have been dealt with as soon as possible

Please share one thing (or more) which you wish you had known before you moved in:

There are two elevators available to access the higher floors

・・

Reviewer was offered an incentive for an honest review, regardless of rating

HomeViews

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Willow House, L21

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46th

Ranked 46th out of 48 in Merseyside

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Willow House, L21

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