Willow House, L21

Please tell us about the good and bad aspects of living in your local area:

There is a Lidl about 8mins away and a train station as well. There are also a couple of other corner stores nearby and there are bus stops within 5mins-8mins walks so I quite like it.

How has the building management responded to any problems or issues you have raised:

They have attended to the 2 issues I raised , they however took a while responding to 1

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew earlier that fully electric powered homes are more expensive in terms of bills when compared to the ones that use gas

Please tell us about the good and bad aspects of living in your local area:

Good amount of shops and easy transport areas straight into Liverpool city centre. Variety of takeaways also.

How has the building management responded to any problems or issues you have raised:

Badly and after a very long period of time. Not good enough, in my opinion.

Please share one thing (or more) which you wish you had known before you moved in:

That when we raised any issues including hot water and leaks and mould we would not be dealt with accordingly, in my opinion.

Please tell us about the good and bad aspects of living in your local area:

There are some good local takeaways and shops, but the transport links are excellent to the city centre anyway, which has a further breadth of shops and restaurants.

How has the building management responded to any problems or issues you have raised:

They simply don’t. It takes countless times of us chasing issues we have raised before we even get a slight response. We have reported multiple issues that were never logged and had to continuously call to get these resolved.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew how unhelpful the management was, the building has a lot of potential but there are constant disruptions and complaints aren’t taken seriously. I think the management must be understaffed as often we don’t get a reply at all.

Please tell us about the good and bad aspects of living in your local area:

Located in a quiet area with shops nearby along with a train station and bus stops very close by to the apartment.

How has the building management responded to any problems or issues you have raised:

My issues have been dealt with as soon as possible

Please share one thing (or more) which you wish you had known before you moved in:

There are two elevators available to access the higher floors

Please tell us about the good and bad aspects of living in your local area:

Nice, quiet area. Lots of amenities such as shops, cafes etc. Also a couple of nice parks around too.

How has the building management responded to any problems or issues you have raised:

Very fast and efficient. Any problems are solved in at least a few days.

Please share one thing (or more) which you wish you had known before you moved in:

Can’t think of anything really but all is good in the building.