Weogoran Park, WR5

Please tell us about the good and bad aspects of living in your local area:

Near the motorway so good transport access. Roads very narrow with limited parking. Nice Waitrose near by.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how bad their customer service was and also their build quality.

What is the best feature of your home:

Its a house, it does what it's supposed to do. We live in it.

Please tell us about the good and bad aspects of living in your local area:

Great surrounding area. Near to City Centre but far enough away to be quiet. Some occasional anti-social behaviour from local teens, but nothing serious and not often. Lovely place to live.

Please share one thing (or more) which you wish you had known before you moved in:

Estate management companies are a pain. We have only recently been handed over from the developer, but the teething problems we are having is frustrating. I can only hope these will soon iron out and will run smoothly, but at this stage they are more than useless.

What is the best feature of your home:

Energy efficiency, internal size, large windows, quality of fixtures & fittings.

Please tell us about the good and bad aspects of living in your local area:

the worst I have ever worked with. So many problems with my house and 3 years later it is still not resolved. I life in France currently and I was informed by my estate agent that a pipe had burst in my home. After thorough investigation it was noted that a faulty Nest system was installed which caused a pipe to burst during the cold months. A defective device which was installed by St Modwens. But because I am outside my warranty period they will not cover it. This has cost me thousands of pounds to repair. All the faults that I discovered at my brand new home was appalling. You cannot communicate with any of them as the do not respond to your emails. Only when you start threatening them will you get some sort of feedback. As a first time buyer I am horrified by this experience. They are absolutely shocking and only interested in one thing and that is your money.

How has the building management responded to any problems or issues you have raised:

They were always late to reply to any complaints. I spoke to so many people working for St Modwens having to explain the same story over and over as there is zero communication.

Please share one thing (or more) which you wish you had known before you moved in:

Well as a first time buyer I was hoping to walk into my house that was promised to me from a finish point of view. All of this was very disappointed as there were so many issues it was frightening.

Please tell us about the good and bad aspects of living in your local area:

2 years + in and roads still not surfaced. Roads in general are not wide enough for 2 cars to pass on corners. Works done for snags started and never completed.

Please share one thing (or more) which you wish you had known before you moved in:

Road very busy and difficult to turn out on when leaving the estate

Please tell us about the good and bad aspects of living in your local area:

The development is very close to the motorway, connecting you to M5 north and south in less than 5 minutes. Just a short 5 minute drive to the town centre, or a 20 minute walk. Close to supermarkets and good schools.

How has the building management responded to any problems or issues you have raised:

Problems were resolved, but this often involves months of back and forth communication, tradesmen but turning up. In the end we wrote off 20 issues simply because we did not want to have any more stress.

Please share one thing (or more) which you wish you had known before you moved in:

I wouldn’t have moved in on completion day in hindsight. The house was filthy and unfinished. I would have made them rectify it and hand it over once it was “new build ready”.