Simple Life at Ward's Keep, WS10

Please tell us about the good and bad aspects of living in your local area:

The local area is lovely – quiet, friendly, and well-connected. There are plenty of nearby shops, cafes, and restaurants, and green spaces are just a short walk away, which is great for families and dog owners. Transport links are convenient, with easy access to major roads and public transport, making commuting simple. Bin collections are generally reliable and the street is peaceful, with little to no anti-social behaviour or traffic noise. Parking is usually available, though it can be a bit tight at peak times. Overall, it’s a great place to live – the area has a lot going for it.

How has the building management responded to any problems or issues you have raised:

The building management has been extremely poor at responding to any issues. Emails often go completely unanswered, and when you do get a reply, it’s usually delayed, unhelpful, or passed off to someone else who also doesn’t respond. It feels like you’re being ignored or deliberately avoided, leaving you in the dark with no resolution or accountability.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how chaotic and stressful the move-in process would be. From misleading communication to last-minute changes, nothing was straightforward. You’re left chasing answers and dealing with vague or conflicting updates. I’d advise any new neighbour to get everything in writing, prepare for unexpected delays, and don’t expect clear or timely responses from management. The property and area are great—but the process getting here was a nightmare.

Please tell us about the good and bad aspects of living in your local area:

We are happy living on the development which is relatively peaceful. We have recently had trouble with fires being started in an old building near to the canal. One of our concerns is with the front and side garden maintenance which is very poor. More care and attention is needed by the company which does this as their attention is poor.

How has the building management responded to any problems or issues you have raised:

Any issues have been dealt with reasonably quickly and efficiently

Please share one thing (or more) which you wish you had known before you moved in:

Can’t think of anything for this category. All ok

Please tell us about the good and bad aspects of living in your local area:

It’s a very run down area with very few amenities in walking distance. Not very comfortable walking around at night. Bus stop is very close by but tram links are a good 30 minute walk away. Parking can get tricky but good job we have driveways.

How has the building management responded to any problems or issues you have raised:

Through the fixflo system which is online which is ok.

Please share one thing (or more) which you wish you had known before you moved in:

Because they’re new estates there are no show homes to see which is annoying. Wish I’d have known more about the area as may have looked elsewhere but they know they’ve got you with a new build.

Please tell us about the good and bad aspects of living in your local area:

It's quite convenient to local shops and restaurants, just about 5-minute drive, but a bit far away from the nearest train station. Our neighbours have at least 2 cars parking on the road apart from their own driveway, as we are in the middle of terrace house, it sometimes gets so difficult to park our car. Hope Simplelife could sort that out.

How has the building management responded to any problems or issues you have raised:

There were a lot of issues with the house when we moved in, it took around couple months to sort things out.

Please share one thing (or more) which you wish you had known before you moved in:

As we didn't get the chance to view the property before moving in, some of the major issues affected us, e.g. not enough water pressure causing no proper shower. It would be better if the landlord could fix all things before letting the property.

Please tell us about the good and bad aspects of living in your local area:

There are alot of young kids that do not live on this development but like to ride their nosy quad bikes on our street at odd times which is really disturbing

How has the building management responded to any problems or issues you have raised:

We have reported this plants issue ever since we moved in into this property but nothing has been done to it so far

Please share one thing (or more) which you wish you had known before you moved in:

Its a lovely neighbourhood to live in and not much issues around