Manager response

Hello, Thank you for your valuable feedback. We're sad to hear that you're disappointed with the apartments at Empyrean. We'd like to take the opportunity to run through some of your comments you have raised. Furnishing - our furniture packs are provided by LOFT and are reflected clearly in all the advertising and marketing provided for our apartments. They are also present at any viewings taken place so residents can see and feel the good quality of our furniture before they opt to rent with us. We're sad to hear that this doesn't meet with your standards - this is the first piece of negative feedback we have had regarding the look of the furniture. All new properties are built to building regulations, which means as a standard, they are air-tight, keeping them warmer in winter months. This does therefore mean that in much warmer months, residents may need to open windows to assist in keeping the apartment to their preferred temperature. Our rents are comparative to that of the local area rents - as we are a private landlord, and not an Affordable Housing Provider, we are unable to avoid rental increases in line with the market each year. This is standard for the industry and is outlined in your tenancy agreement. We completely appreciate that situations change and our team are happy to assist in finding you a new property that better suits your budget if your apartment is no longer suitable. We're sorry to hear that you have had maintenance issues around your apartment and you're not happy with the service provided to get these fixed. We'd love the opportunity to investigate this for you but we are unable to identify you through the information you have provided in your review. If you could contact us at complaints@simplelifehomes.com with some further detail, we'd be happy to help.

Manager response

Hi Rhi, Thank you so much for your wonderful review! We're delighted to hear that you're happy with your Simple Life home, the local area and us as your landlord!

Manager response

Hello, Thank you for your review. We're disappointed to read that you're not happy with management response times. As we are unable to identify you based on the information provided in your review, we'd like to invite you to email us with some further details so we can look in to this for you. Please contact us at complaints@simplelifehomes.com. We're aware that parking is very limited at Fresh Wharf as this was part of the planning conditions for the wider scheme. We do have some car parking spaces available for rent for our residents, so if you haven't already, please contact us to be added to the waitlist. We do make it clear on our marketing that car parking and the gym is not included.

Manager response

Hi Beth, Thank you for your review and recommending Simple Life! We're sorry to hear that you wish you had more storage. If you'd like to contact us when your tenancy is up for renewal, the team would be happy to find another property that better suits your needs. We would like to just clarify, we are not an Affordable Housing Provider, we provide private market for rent properties. We do our very best to strike a balance between taking a fair view on rental increases for our existing residents, whilst still aligning as best we can with the UK property market from a business perspective. Rents across the UK are increasing considerably due to inflation and we do try to manage resident expectations regarding rental increases from the offset of a tenancy - it is made very clear in our tenancy agreements that rents will be reviewed and rise each year and unfortunately, like any business, we are unable to avoid that.

Manager response

Hi Shashanka, Thank you for your feedback. We're really pleased to hear that you would recommend Simple Life London as your landlord. We're sorry to hear that your thought you'd get access to the gym. This is not something that is advertised as part of our offering as Simple Life London do not own or are a part of the gym at Fresh Wharf.