Simple Life Homes

Please tell us about the good and bad aspects of living in your local area:

Rented this property for 18 months now and property management are not carrying out repairs or communicating. Health & safety - The rear door was reported over a month ago but was only fixed yesterday. Tenants safety was compromised. Water- There is no water in the building since Thursday and it is now Saturday. Unable to get through to simple life by phone. There are vulnerable Tenants in this building. No letter is communication from simple life. Simple life only communicates with you when matters concerns rent - the usual business first approach. We're having to contact the Housing Ombudsman due to breach if human rights.

How has the building management responded to any problems or issues you have raised:

Unable to get through. All voice-mail and they don't reply.

Please share one thing (or more) which you wish you had known before you moved in:

Communication is key and simple life do not communicate with tenants.

Please tell us about the good and bad aspects of living in your local area:

Newhall we thought was going to be our dream come true, we purchased a £500k detached home to see our life out in peace and tranquility. What we didn't account for is the known thug that Simple Life Homes rented to opposite us at 2 Treadle Path that has made our life a living nightmare. Anti social behaviour, aggressive answers when being challenged when he parks his work van in a visitors bay but rams my fence to get as close as possible. He has put up 2 cam eras facing our house and he and his wife stare into our windows while chain smoking every 20 minutes. He has 2 allocated spaces and has taken over 2 car ports and secured them into enclosed garages where he runs his roofing business from outside our new home. This is breaking na number of the covenants we signed for. He also has 5 French bulldogs yet Simple Life Homes have a policy for only 2 dogs.

How has the building management responded to any problems or issues you have raised:

Very poorly, very slowly and annoyingly some of the bigger messy things could have been fixed before we moved in. They need to do much better.

Please share one thing (or more) which you wish you had known before you moved in:

if we knew we were going to be intimidated by a neighbour and let down by Vistry, SHW the Estate Managers and Simple Life Homes we would have stayed where we were.

Please tell us about the good and bad aspects of living in your local area:

Living in this neighborhood has its ups and downs. On the positive side, there’s a nice, clean park nearby where you can relax and escape the noise of the city. Unfortunately, that’s where the good things mostly end. Recently, a bike was stolen from a supposedly “secured” parking area, proving that safety here is questionable. There are also frequent break-ins, with thieves stealing packages right from the building. Even at night, peace is hard to find — fireworks often go off after 11 p.m., disturbing everyone. It’s a shame, because the area has potential, but the lack of security and order really affects the quality of life.

How has the building management responded to any problems or issues you have raised:

The building management ignored the problem for almost a month, doing absolutely nothing. Now they finally sent a company to fix the roof leak, but after two days of “work,” the only thing they managed to do was create a huge mess on my balcony and my neighbor’s. Nothing has been repaired, and the situation is just getting worse.

Please share one thing (or more) which you wish you had known before you moved in:

I really wish I had known before moving in how unprofessional this agency is and how unreliable they become when problems arise. If I had known this earlier, I would have thought twice — or even several times — before renting this apartment from them.

Please tell us about the good and bad aspects of living in your local area:

Public transport in the area is mainly limited to buses, though the city centre and Blackfriars Road are only about a 15-minute walk away. There’s no nearby Metrolink access — the closest stop is at Exchange Square, around a 30-minute walk. Local shops and restaurants can feel a bit rundown, but there are two convenient LIDL supermarkets nearby — one on Cromwell Road near Castle Irwell and another on Lower Broughton Road. The neighbourhood isn’t the best in terms of safety and atmosphere, with occasional issues such as antisocial behaviour, including incidents like the “Salford mayhem” in June 2025.

How has the building management responded to any problems or issues you have raised:

The building management was generally responsive to residents, though the level of service provided was fairly minimal. Rather than arranging direct repairs, they often offered guidance on how tenants can resolve issues themselves, such as replacing ceiling downlights or clearing blocked drains. Routine maintenance tasks such as corridor carpet vacuuming, window cleaning, and car park cleaning were carried out regularly.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known that the flat was right next to a meter room. It gives off a constant low-frequency vibration, almost like living beside a server room. I became more aware of it during my last month due to the recent change to the meter room (I reckon), and it became quite annoying and mentally draining. Definitely a reminder of how important it is to view the flat in person before moving in.

Please tell us about the good and bad aspects of living in your local area:

Hilton park is in a pretty good location with supermarkets and a retail park in walking distance. The development itself is nice but the roads to get into the development aren’t the best.

How has the building management responded to any problems or issues you have raised:

You will be told that everything is wear and tear. That it’s cosmetic and doesn’t require any fixing. If they agree to fix anything they will drag heels and take a long time to assign a contractor.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known maintenance and customer service would be poor. We had no issues in our previous simple life home but that was because we didn’t need the maintenance team.