The Residences Manchester, M15

Please tell us about the good and bad aspects of living in your local area:

Living in Deansgate Square has been a great experience. The local area is very convenient, with plenty of shops, cafés, restaurants and bars nearby, as well as easy access to the city centre. Transport links are excellent, with Deansgate and Manchester Oxford Road stations close by, plus tram and bus connections within walking distance. The area feels modern, lively and well connected, while still being comfortable to live in. Bin collections and building access are well managed, and I have not had any major issues with noise or anti-social behaviour.

How has the building management responded to any problems or issues you have raised:

Building management has always responded very quickly, professionally and kindly to any problems or questions I have raised. Anne-Marie in particular has been outstanding. She is always welcoming, patient and genuinely helpful, and she consistently goes above and beyond to make residents feel supported. Whenever I have needed assistance, she has been quick to respond, clear in her communication and very reassuring. Her positive attitude and professionalism make a real difference to the overall living experience, and she is one of the main reasons the building feels so well managed and friendly.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how helpful and friendly the reception team would be. It makes a real difference day to day, especially when you need quick support or have questions about the building.

Please tell us about the good and bad aspects of living in your local area:

There’s a shop downstairs for quick access. Delivery’s are handed to reception which makes life easier and the parking is a life saver.

How has the building management responded to any problems or issues you have raised:

Always helpful and informative. It’s made my life easier

Please share one thing (or more) which you wish you had known before you moved in:

I don’t have anything to stay. Good building to live in

Please tell us about the good and bad aspects of living in your local area:

The area is great and that’s the main selling point for me at this particular point after being here for 2 years…

How has the building management responded to any problems or issues you have raised:

Response times can vary significantly depending on the issue. Front-of-house staff are generally polite and try to be helpful day-to-day, however there is often a noticeable gap between initial acknowledgement of problems and meaningful resolution, particularly for larger building-wide issues.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d spoken to longstanding tenants before signing, lots of people seem to share the same sentiment that all they really care about here is the £s and not about actually looking after their current tenants

Please tell us about the good and bad aspects of living in your local area:

Brilliant local shops and a range of diverse restaurants. Great transport links. I would love more green space around us.

How has the building management responded to any problems or issues you have raised:

Beth in particular has become a friendly face as part of the building management team that goes above and beyond to ensure that I and other residents have a pleasant living experience.

Please share one thing (or more) which you wish you had known before you moved in:

The friendliness of the building management team! Personal experience and how supported I feel is something I hadn’t had previously.

Please tell us about the good and bad aspects of living in your local area:

We love living in West Tower! Reception staff member Beth is always full of smiles, giving advice about local amenities and ever so helpful.

How has the building management responded to any problems or issues you have raised:

Speak as I find and they’re accessible 24/7. Any issue has been fixed quickly

Please share one thing (or more) which you wish you had known before you moved in:

Got in earlier to get a higher floor as we live the city views!