The Residences Manchester, M15

Manager response

Dear David, Thank you so much for your kind review. We're delighted to hear that you’ve had a great experience living in West Tower and that the building’s maintenance, amenities, and staff have met your expectations. We’re particularly pleased to know that Christos has made a positive impression with his friendly and helpful demeanour. We appreciate your feedback on the activity levels in the surrounding area, especially during weekends. It’s helpful to know what aspects of the environment impact your experience so that we can better understand and address our residents' needs. Thank you for highlighting the convenience of the local amenities and transport links. We’re glad to hear that the building management has been responsive to your needs, and we’re committed to maintaining this level of service. Your recommendation means a lot to us, and we’re here for any further assistance you might need.

Manager response

Dear Adam, Thank you so much for your kind review! We are thrilled to hear about your positive experience moving into Deansgate Square. It’s wonderful to know that Lydia provided exceptional service and made the moving process smooth and stress-free for you. We pride ourselves on being accommodating and attentive to our residents' needs, and it's great to hear that Lydia's support with your move, utility setup, and council tax was appreciated. We're also glad you're enjoying the facilities and the vibrant local area. Your feedback on the noise is understandable, and we're pleased that it hasn’t detracted from your overall experience. If you do encounter any issues or have any future requests, please don’t hesitate to reach out. Once again, thank you for choosing Deansgate Square as your new home. We look forward to ensuring you continue to enjoy your time here.

Manager response

Dear Georgios, Thank you for taking the time to leave such a lovely review! We’re delighted to hear that you’ve enjoyed living at West Tower and that you’ve found the design and atmosphere both luxurious and welcoming. It’s fantastic to know that Christos and Georgios from our night team have been so helpful—our team works hard to ensure our residents feel supported at all times. We’re also pleased that the community spirit has been a highlight of your experience. Social events are indeed a great way to meet your neighbors and build connections within the building, and we're glad you've found that valuable. It’s wonderful to hear your positive feedback about the location and the building management’s responsiveness. If you ever need anything, don’t hesitate to reach out. Thank you again for your kind words and for recommending us!

Manager response

Dear Wael, Thank you so much for your kind words and for taking the time to share your wonderful experience at West Tower! It’s incredibly heartening to hear that you felt at home here during your eight-month stay. We’re especially thrilled that Christos made such a positive impact—he’ll be delighted to hear your feedback. We work hard to maintain a welcoming and well-kept environment, and it's great to know that our efforts with the building and amenities contributed to your overall satisfaction. Your appreciation of the location and the peaceful atmosphere, even in such a lively area, is something we take pride in as well. Should you ever decide to return to West Tower, please don’t hesitate to reach out. We would be more than happy to welcome you back! Wishing you all the best for your future endeavours.