The Residences Manchester, M15

Please tell us about the good and bad aspects of living in your local area:

We love this location. We used to live up the other end of Manchester and we find this area much quieter, more social and a quicker walk to the Main Street. Couldn’t recommend more.

How has the building management responded to any problems or issues you have raised:

Yes, they are straight onto it with a smile. Beth and Anne Marie were so lovely on our move in day and any slight issues we had they were so helpful.

Please share one thing (or more) which you wish you had known before you moved in:

We wish we had moved in sooner. It’s 100% worth the money.

Please tell us about the good and bad aspects of living in your local area:

It's located just off the canal which is great for dog walks whilst being so central in the city. The local partner restaurants and general shop make it all so convenient.

How has the building management responded to any problems or issues you have raised:

Yes responded to queries on parking, setting up direct debit and general get to know the building

Please share one thing (or more) which you wish you had known before you moved in:

The move in process could be smoother (with a parking slot and making sure trolleys available for the move in)

Please tell us about the good and bad aspects of living in your local area:

There’s everything you would expect living in the centre of Manchester. Everything you could possibly need is within a few minutes walk or cycle. A good 5KM running route down the canal and a local coffee roaster were nice surprises.

How has the building management responded to any problems or issues you have raised:

Yes - I have raised all issues through the online portal and the maintenance staff have been fantastic. There are still some open items but most have been resolved.

Please share one thing (or more) which you wish you had known before you moved in:

I guess parking provision for visitors would be a good thing to know.

Please tell us about the good and bad aspects of living in your local area:

Good- the staff are amazing especially Anne Marie who helped me move in. They are always smiling and willing to help you which makes living there so much better. The amenities are amazing with so many local restaurants and shops nearby with the deansgate tram stop and station nearby.

How has the building management responded to any problems or issues you have raised:

They have been absolutely incredible and are willing to accept any request including apartment alterations.

Please share one thing (or more) which you wish you had known before you moved in:

I wish i knew about all the shops nearby as that was something that was stressing me out a bit but now i know how much choice there is.

Please tell us about the good and bad aspects of living in your local area:

Ed was really good throughout the process. He was friendly, approachable, and always willing to help with any questions we had. He kept us informed at every stage, responded promptly, and made everything feel straightforward and stress-free. His professionalism, knowledge, and support were greatly appreciated, and we would happily recommend him to anyone looking for an excellent service.

How has the building management responded to any problems or issues you have raised:

The building management team has generally been quick to respond whenever we have raised issues. They have been approachable, professional, and have kept us informed throughout the process. While the response time has been good, there have occasionally been delays in resolving matters due to finance or approval processes. Overall, the team has been helpful and has worked to address concerns as efficiently as possible.

Please share one thing (or more) which you wish you had known before you moved in:

The building is well managed, but some maintenance and finance-related processes can take longer than expected.