The Residences Manchester, M15

Please tell us about the good and bad aspects of living in your local area:

The area is great and that’s the main selling point for me at this particular point after being here for 2 years…

How has the building management responded to any problems or issues you have raised:

Response times can vary significantly depending on the issue. Front-of-house staff are generally polite and try to be helpful day-to-day, however there is often a noticeable gap between initial acknowledgement of problems and meaningful resolution, particularly for larger building-wide issues.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d spoken to longstanding tenants before signing, lots of people seem to share the same sentiment that all they really care about here is the £s and not about actually looking after their current tenants

Please tell us about the good and bad aspects of living in your local area:

Brilliant local shops and a range of diverse restaurants. Great transport links. I would love more green space around us.

How has the building management responded to any problems or issues you have raised:

Beth in particular has become a friendly face as part of the building management team that goes above and beyond to ensure that I and other residents have a pleasant living experience.

Please share one thing (or more) which you wish you had known before you moved in:

The friendliness of the building management team! Personal experience and how supported I feel is something I hadn’t had previously.

Please tell us about the good and bad aspects of living in your local area:

We love living in West Tower! Reception staff member Beth is always full of smiles, giving advice about local amenities and ever so helpful.

How has the building management responded to any problems or issues you have raised:

Speak as I find and they’re accessible 24/7. Any issue has been fixed quickly

Please share one thing (or more) which you wish you had known before you moved in:

Got in earlier to get a higher floor as we live the city views!

Please tell us about the good and bad aspects of living in your local area:

Very good location , super close to the train - amazing facilities & restaurants nearby too. I also love the quality of the flags

How has the building management responded to any problems or issues you have raised:

Yeah so when the lights went out they fixed them so quick it amazed me

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew about it 10 years earlier so I could have moved then

Please tell us about the good and bad aspects of living in your local area:

The location is great and we love our local bar, Atlas. The Deansgate tram stop is really useful for getting out and about. One issue are the cars that drive into the turning circle and rev their engines really loudly, often late at night. The General store is also very good and I go at least once a day - I like that it has some interesting brands!

How has the building management responded to any problems or issues you have raised:

Yes, it’s really easy to submit any issues via the online portal and they are generally dealt with pretty quickly.

Please share one thing (or more) which you wish you had known before you moved in:

Check the Renaker development plan for the area in front of the towers as your view may be shortly disappearing!