The Maple, NW2

The development is built to a very high spec and we love the amenity spaces specifically the Gym and swimming pool. The apartment is also spacious with good storage and big wardrobe. We love the monthly events that are organised and give us a chance to meet other residents in the building. There were few issues when we moved in with parking access and wi-fi, however this was quickly responded to and resolved by management. There is a lack of more retail within the square itself and we are waiting for some stores to open by June 2026.

The design is attractive on the surface, but it is ultimately very superficial. The finish throughout the flats looks modern at first, yet the materials and paint feel cheap, with walls, cabinets and other surfaces staining and marking extremely easily. It gives the impression that tenants are being set up to face deposit deductions simply because the property has been finished to a poor standard. Property management are polite enough when concerns are raised, but the real issue is that very little actually gets resolved. The same applies to the concierge team, who often come across more as gatekeepers than as people genuinely there to help residents. The parcel room has been especially badly handled, with parcels seemingly dumped anywhere rather than sorted properly, which has made it a constant frustration. The gym is another example of poor management. Despite repeated complaints, it is consistently too warm, and the air conditioning is so weak you can barely feel it unless you are standing directly underneath a vent. Staff do very little to keep the gym floor in order, so weights are often left on machines and equipment is not properly reset. Instead of managing the space, some staff seem more interested in standing around by the radiator, which is frankly ridiculous. If they are cold, they would be better off organising the gym floor and keeping the space in order. The so-called social spaces are also misleadingly presented. Residents are marketed these areas as amenities, only to find there is a 10pm cut-off and a charge of £150 for four hours even if you live here, which makes them impractical for any real social use. Concierge have even been caught napping in these spaces, which says a lot about the general level of professionalism. The organised social events are sometimes a nice idea in theory, but in practice they are poorly controlled and quickly turn into a chaotic children’s play area, making them something you avoid after experiencing one. Even the work-from-home space is disappointing, with internet so poor that basic Zoom calls and uploads are unreliable. Overall, the development looks good in photos, but the reality is cheap finishes, weak management and facilities that do not live up to what residents are promised.

Development is cheaply made even though it looks fancy. The design is great, but again, I would not call it value for money. Management is generally a mess. Concierge use to be good but is rapidly going downhill. The people at the front are always up for a laugh and a joke but can't be bothered to sort the parcels in the parcel room which are just sitting on top of eachother or just flung into random compartments. Even basics like sorting out parcels are starting to fall through the cracks. - Gym, flagged multiple times wanting more equipment. Falls on deaf ears.

I recently became aware of this review page after learning that a select group of residents were invited to submit reviews in exchange for entry into a voucher competition. While I was not asked to participate, I feel it is important to share my experience for anyone considering moving into Maple, as my time here has been disappointing and below what I would expect from a premium new build. I moved into Maple in June 2025, and since then I have experienced numerous issues. Below are just some examples: Mould: A large patch of black, furry mould appeared on my wall due to a leak from the neighbouring flat. This issue took a considerable amount of time to resolve and required an industrial dehumidifier to be running in my flat for over a week. Flat front door: A cheaper, incorrect paint was used on the flat front doors, causing the door to stick to the frame and making it extremely difficult to open. Management eventually admitted that the wrong paint had been used as a cost saving measure. They attempted to repaint it, but the door failed to dry properly, forcing me to keep my front door open for three days. Only then was it agreed that the door needed to be replaced entirely. Sofa: My sofa fell apart within months due to incorrect installation. A contractor who attended showed me that screws had been left loose. When I requested a replacement, management falsely claimed that the damage was caused by "guests sleeping on the sofa", something I have never done. The contractor later changed his account to say the sofa had been fitted correctly and that I had caused the damage. This felt like an attempt to avoid responsibility rather than resolve the issue honestly. Leaks and damp: The balcony tiles above my flat were not fitted correctly, allowing rainwater to leak into my property. As a result, I now have damp patches on my ceiling edge and water entering my flat during rainfall. False information and sales conduct: The sales representative was rude to me on multiple occasions and provided false information in order to close the sale. Promises were made regarding the opening of facilities, which were later delayed by many months with no compensation offered. My advice to prospective tenants: get absolutely everything in writing. Utility providers: Residents are restricted to specific utility providers, and the rates offered are not competitive. Balcony door: The balcony door has not been fitted correctly and allows cold air to enter the flat. Despite multiple visits, this issue remains unresolved. Washing machine and Wi-Fi: The washing machine cannot be used at the same time as the Wi-Fi. This is a known issue affecting multiple flats. Communication and management: Communication with management is extremely poor and requires constant chasing. Issues take an unreasonably long time to resolve. Following an incident where we allowed contractors into the flat while I was out, I no longer feel comfortable allowing access unless I am present. On a positive note, the concierge is great and have always helped me. They have also put on a couple of events, I haven't been able to attend many due to my working hours but the one I went to was nice. Overall, Maple appears to prioritise appearance over quality and accountability. My experience has been stressful, time consuming, and wholly inconsistent with the expectations set for a premium development. I would strongly urge anyone considering moving here to do thorough research and proceed with caution.

The design of the communal areas is impecable! The flats themselves too. Sadly though, the materials used for the flats are very cheap. We've started noticing easily stained walls and cracks after as soon as a week of moving in - so not sure what that will do for our deposit. To list the positives, the flats themselves are filled with high spec electrical equipment which is nice, but very little thought has gone into crafting a functional kitchen/dining space. If you're someone that enjoys cooking, you'll find that your counter top space is severely restricted. The facilities....well, they're "Alright" when they work. As others have noted, the service is inconsistent. The gym is not that great to be honest, it's always relatively warm and the range of equipment is limited. There was an attempt to introduce classes but the schedule was chaotic. The pool is nice when it's open, but the opening hours don't really work for working professionals and is not the 24 hours I was promised.