Author building is well run and predictable, which I value. Things work, issues are handled, and there’s minimal friction. I don’t use many facilities, but it’s reassuring knowing they’re there. Its absolutely gorgeous! I can't wait to come back for the summer.

uthor has been a great place to move into as a newcomer to London. The building feels modern, well-designed and welcoming, which really helped with settling into a new city. The apartment is thoughtfully laid out with good quality finishes and plenty of natural light. The shared spaces are especially useful, particularly for working from home or meeting other residents. Building and property management have been excellent so far — staff are friendly, approachable and quick to respond, I have to mention Afra from the concierge has been very helpful for me. I would definitely recommend to live here!

I recently became aware of this review page after learning that a select group of residents were invited to submit reviews in exchange for entry into a voucher competition. While I was not asked to participate, I feel it is important to share my experience for anyone considering moving into Maple, as my time here has been disappointing and below what I would expect from a premium new build. I moved into Maple in June 2025, and since then I have experienced numerous issues. Below are just some examples: Mould: A large patch of black, furry mould appeared on my wall due to a leak from the neighbouring flat. This issue took a considerable amount of time to resolve and required an industrial dehumidifier to be running in my flat for over a week. Flat front door: A cheaper, incorrect paint was used on the flat front doors, causing the door to stick to the frame and making it extremely difficult to open. Management eventually admitted that the wrong paint had been used as a cost saving measure. They attempted to repaint it, but the door failed to dry properly, forcing me to keep my front door open for three days. Only then was it agreed that the door needed to be replaced entirely. Sofa: My sofa fell apart within months due to incorrect installation. A contractor who attended showed me that screws had been left loose. When I requested a replacement, management falsely claimed that the damage was caused by "guests sleeping on the sofa", something I have never done. The contractor later changed his account to say the sofa had been fitted correctly and that I had caused the damage. This felt like an attempt to avoid responsibility rather than resolve the issue honestly. Leaks and damp: The balcony tiles above my flat were not fitted correctly, allowing rainwater to leak into my property. As a result, I now have damp patches on my ceiling edge and water entering my flat during rainfall. False information and sales conduct: The sales representative was rude to me on multiple occasions and provided false information in order to close the sale. Promises were made regarding the opening of facilities, which were later delayed by many months with no compensation offered. My advice to prospective tenants: get absolutely everything in writing. Utility providers: Residents are restricted to specific utility providers, and the rates offered are not competitive. Balcony door: The balcony door has not been fitted correctly and allows cold air to enter the flat. Despite multiple visits, this issue remains unresolved. Washing machine and Wi-Fi: The washing machine cannot be used at the same time as the Wi-Fi. This is a known issue affecting multiple flats. Communication and management: Communication with management is extremely poor and requires constant chasing. Issues take an unreasonably long time to resolve. Following an incident where we allowed contractors into the flat while I was out, I no longer feel comfortable allowing access unless I am present. On a positive note, the concierge is great and have always helped me. They have also put on a couple of events, I haven't been able to attend many due to my working hours but the one I went to was nice. Overall, Maple appears to prioritise appearance over quality and accountability. My experience has been stressful, time consuming, and wholly inconsistent with the expectations set for a premium development. I would strongly urge anyone considering moving here to do thorough research and proceed with caution.

The design of the communal areas is impecable! The flats themselves too. Sadly though, the materials used for the flats are very cheap. We've started noticing easily stained walls and cracks after as soon as a week of moving in - so not sure what that will do for our deposit. To list the positives, the flats themselves are filled with high spec electrical equipment which is nice, but very little thought has gone into crafting a functional kitchen/dining space. If you're someone that enjoys cooking, you'll find that your counter top space is severely restricted. The facilities....well, they're "Alright" when they work. As others have noted, the service is inconsistent. The gym is not that great to be honest, it's always relatively warm and the range of equipment is limited. There was an attempt to introduce classes but the schedule was chaotic. The pool is nice when it's open, but the opening hours don't really work for working professionals and is not the 24 hours I was promised.

The development is nice. Good finishings. Clean and has been easy to settle into and get used to. As it is a new development, issues are expected and this has been the case for me, but all issues have been resolved promptly and with ease. All issues have been taken seriously and the staff understand the inconvenience.