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By Regal London
1.95
The Atelier is a Regal London development with 43 residential units. Situated in West Kensington, it's close to Shepherd’s Bush station for the Central line and the Overground, plus the District line at nearby Kensington Olympia. There are one, two and three-bedroom apartments on offer here.
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2 total reviews
edward_t (Tenant)
Verified Resident
Sept 2021
edward_t (Tenant)
Verified Resident
Sept 2021
External design and aesthetics of the building are nice and finish is of good quality, which is what you'd expect for the price in this area. The concierge, Tom, is also a star and is a real bright spot in the building. As with many new builds the spaces are optimised for the revenue of the developer, so living spaces in and out of the units aren't particularly generous. The management agency used in the development are awful, so for a building with lots of issues re: water (which was constantly shutting off) and recent flooding, they were incredibly unfriendly to deal with. Many young families in the building found the same and moved as a result.
Georgina (Tenant)
Verified Resident
Sept 2021
Georgina (Tenant)
Verified Resident
Sept 2021
When we first saw this apartment block we were excited to live here because it is a smaller block of newer apartments with 43 apartments in total. The apartment we live in is spacious, but the finishes are average, the skirting boards in the kitchen keeps falling down and the painting chips off very easily. This isn't the worst of our experience though. In July 2021, we experienced heavy rain in the area which led to a burst pipe in the basement, causing 40,000 gallons of water to flood the basement which contains the carpark, gym and plant room that controls all the communal electrics, security system and water supply. As a result, we had no running water for a week. Our terrible lettings agency CityZen Property Management took over a month to come back to us regarding compensation, they simply didn't think they had an obligation to paying tenants and the overseas Chinese investor landlords who own the majority of apartments in the complex (also leased by CityZen) seemed to not care about our wellbeing either citing that the flood wasn't their fault and because the block management insurance does not cover tenant occupied expenses, that we needed to fend for ourselves and decide on our own whether or not to find alternative accommodation. Since the flood, there's been significant black mould building up on the walls in the basement, the carpark was not accessible because the car lift didn't work and the water supply kept getting cut off because of the faulty electrical mains which also controls the water. The only good thing about this block is the concierge Tom who is super friendly, helpful and was really the only one there for all the tenants during the ordeal. His employer Parkgate Aspen is a terrible property management company, the property manager is incompetent and the building developer Regal London appears to construct buildings using cheap materials. We also heard that around the same time as our flooding other Regal buildings also got flooded but not to the same extent as ours. We managed to get compensation for our expenses living at a hotel during the week we had no water, however, the days where we woke up to no running water since we were not compensated, and the landlords have refused to reduce our expensive rent given that we don't have access to the facilities like the gym, cinema and the carpark lift keeps going out of service.
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews