Simple Life at Hollystone Bank, WA7

Please tell us about the good and bad aspects of living in your local area:

I’ve been living here for just over a year and I have never raised a complaint, I have been living with doors slamming all hours of the day and night, with an upstairs neighbour constantly thudding when they walk, even after 11.30pm at night. I can hear kitchen drawers slamming, a drying clothes rack being dragged along hard floor. Young children screaming and crying late at night. Despite me raising this, management said they will contact the neighbour but said they never receive noise complaints from any other tenants in Galveston Court. Complete and utter lies as I have just read another tenants review who also said they can hear everything (I.e tenants using the toilet above and below them). Disappointing for someone who only actually stays here 4 nights a work due to working away. I get treated better in hotels. I really don’t know what I’m paying £940 rent each month for.

How has the building management responded to any problems or issues you have raised:

They said they will contact the neighbour despite me making it clear that the upstairs tenants floor requires carpeting.

Please share one thing (or more) which you wish you had known before you moved in:

I wish the landlord was more honest about noise as my sleep is consistently fragmented. I have lived in apartments before and it’s never this noisy.

Please tell us about the good and bad aspects of living in your local area:

The development its self is lovely, quiet and clean, but its built on the back of a busy warehouse. During peak periods expect to hear machinery from 6.30am

How has the building management responded to any problems or issues you have raised:

Better not lock down restrictions are not in place. Can take a while for a reply

Please share one thing (or more) which you wish you had known before you moved in:

We thought up sizing or moving developments would be a lot more streamlined than it is. There should be a fast track process in place as references and checks have already been done for the first property but still takes weeks of waiting and sorting before they can authorise you to move into the next property

Please tell us about the good and bad aspects of living in your local area:

The area is quiet which is nice. Great neighbours too. Parking is ok. It would be nice to have more local shops and particularly a supermarket as the closest one is a 10 minute drive away

How has the building management responded to any problems or issues you have raised:

We called out at the beginning of our tenancy for the heating and toilet and they were out quickly

Please share one thing (or more) which you wish you had known before you moved in:

I done my research beforehand so knew pretty much everything. Happy we can paint which is a bonus for a rented property

Please tell us about the good and bad aspects of living in your local area:

All good nice views, peaceful, some residents are very scruffy with the bins which makes the bin area look untidy

How has the building management responded to any problems or issues you have raised:

Really fast, recently had a toilet fixed and was done within a few days from start to finish

Please share one thing (or more) which you wish you had known before you moved in:

Nothing really it’s all straight forward all the manuals provided really helped getting to know the appliances

Please tell us about the good and bad aspects of living in your local area:

The location is good close to the town center and the train station not much traffic noise but when our Neighbors have visitors at the weekend they can be very noisy in to the late hours at the weekends

How has the building management responded to any problems or issues you have raised:

It has take over 7 months to get the fence repaired which was reported when we first moved in it took over a year to get a replacement oven seal which we was tool was ordered before we moved in to the house

Please share one thing (or more) which you wish you had known before you moved in:

That the back garden was level that the house had been properly cleaned before we moved in which took us 3 days to clean