ROCO, L2

Please tell us about the good and bad aspects of living in your local area:

The location is incredible, you can walk average 10 minutes to the most iconic places on city center of Liverpool. You have restaurants, stores, a subway station cross the street.

How has the building management responded to any problems or issues you have raised:

They consistently deflect responsibility. Issues like overcharging for water, pest infestations, and leaks were either ignored or handled poorly. For example, a dead rat smell lasted two months with no real fix—just air fresheners. We had to follow up ourselves after move-out to get any update. Communication is slow and accountability is lacking.

Please share one thing (or more) which you wish you had known before you moved in:

"That the ‘utilities included’ offer was misleading, and we’d later be charged unevenly compared to other tenants. Also, that poor maintenance—like pest issues, leaks, and unresolved smells—would affect our comfort, and management wouldn’t take real responsibility

Please tell us about the good and bad aspects of living in your local area:

The location is great. You can walk to every major attraction in the city, as well as shops, restaurants, pubs and museums. There is a wide variety for all budgets and tastes. The building is right in front of the James St. station, so getting transport to anywhere is really easy. Noise from pubs might be a bit of a nuisance as well as the rubbish left behind on the streets by party-goers

How has the building management responded to any problems or issues you have raised:

Sometimes management has replied late in terms of issues raised for maintenance, although the maintenance personnel is great and really helpful when they are notified of what needs to be done.

Please share one thing (or more) which you wish you had known before you moved in:

I would have liked to know they were going to go back on their word regarding publicity for bills included. I would have liked to know about the noise from the pub located at the back of the building.

Please tell us about the good and bad aspects of living in your local area:

This is a great location, as EVERYTHING is close by, not only shops and restaurants, but also places of touristic interest, such as museums, the docks, pier, important buildings and squares. The transport links are great too, as the Mersey rail station is just in front of the building, and the bus stops are also less than a hundred steps away from the front door. Since it is downtown, one of the down sides to it is that many homeless people will hang around drunk, or set up tents. It's never insecure, though, as they are not violent, but sometimes there will be a lot of litter around.

How has the building management responded to any problems or issues you have raised:

They have always responded promptly through the correct channels of communication, and when a repair is needed, they have always shown up with a solution.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known the amoung of sunlight could come in to the apartment, and how the weather affected it. Also, that there would be ongoing development at the building next door, which caused a lot of noise for about 5 months, but that is over now, it was just a temporary inconvenience.

Please tell us about the good and bad aspects of living in your local area:

We are going on two years living here, and we still think the location is amazing, it's across the street from an underground stop and it's connected to the train station. And it's an average of 8 minutes walk to anywhere in the centre, shopping centre, cinema, restaurants, shops,

How has the building management responded to any problems or issues you have raised:

We have only asked for help to solve maintenance problems and they have been quick, in our case it has been fault problems that have not been generated by us and they have solved them without us having to pay anything extra.

Please share one thing (or more) which you wish you had known before you moved in:

We were not shown more options and it was explained to us if at some point of the year, there was a possibility of sunlight coming in. Especially for us who did not know the city and did not know the sun's orientation.

Please tell us about the good and bad aspects of living in your local area:

The area is amazing in terms of convenience for shopping, transport and sightseeing. We are just a five-minute walk away from most main attractions in the city, shopping centres, restaurants and bus/rail stations. Being a busy part of town, it can get a bit rowdy at night, and the surrounding area might get a bit dirty from people littering. At the moment there is construction so it gets quite noisy. Hopefully it won't last long.

How has the building management responded to any problems or issues you have raised:

There have been some issues regarding the building alarms that need improvement in the time frame of handling these issues, and also it took quite a while for us to get access to our mailbox, since the key wasn't working. I feel the processes need revising and response times need improvement.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known there was going to be a construction site right next door, with tons of noise.