Pearson Square, IP3

Please tell us about the good and bad aspects of living in your local area:

Since moving in to ocasa homes in Ipswich on pearsons Road in December 2025, it is the worst house I am living in and that is because of the contract of staying 6months which I did. Firstly , it was what I saw on virtual tour versus what I got as a reality, virtual tour showed a ready to move in clean house but when I entered the house on the day I came to collect key with my luggages, it was being cleaned with the excuse of those that lived here did not keep it clean, please how is that my concern. The second experience was the day I decided to use the kitchen, the kitchen sink was bad, had stagnant water in it and was smelling, was told a report has been sent, I was in the house for one month and had to be emptying dirty water outside with a bucket for my first month, this is absolutely unacceptable even after reporting. Had a discussion with them and asked to be compensated but as usual, was silently ignored for two months with no response. The worst of all is presently not having hot water in my flat, reported when I came in at about 1:33 am and till now, no hot water. Called the office and was told it is the whole flat, so the question I ask is when I am reporting, am I the whole flat. Was told they are working on it. Till now as I am typing this, no hot water. Anywhere I see review for Ocasa homes, just get ready for me. I have had no good experience living here, all i have has been bad experiences. Renting here is the worst mistake to make.

How has the building management responded to any problems or issues you have raised:

They have silently ignored me after discussing with on of their staffs at their ipswich office on the 30 th of March, till date, no feedback. I sent them an email to thank them for the silent response. It is waste of time talking with them. No hot water till date I reported when I returned to my flat early hours of Monday, 11/5/2025 at 1:33 am, nothing have been done. Called out of hour services, was told an engineer would come that night, told them I am up till 12am because I had to speak with a friend in Australia, no show. It was the following morning while at work I saw a message from the engineer. As in I should leave work to come and attend to you, I did not get.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known someone that went there to do a live video and show me the place. I wish I had come earlier and asked around about the place because it is not worth it. Anywhere I see Ocasa homes, I will write my review there . I don’t send reviews but this particular one, get ready for me even in years to come, you will get my review.

Please tell us about the good and bad aspects of living in your local area:

I love the serenity and the beautiful gardens around to take picture, close to bus stops and hospital.

How has the building management responded to any problems or issues you have raised:

Respond was swift but still disappointed that still goes back to square 1

Please share one thing (or more) which you wish you had known before you moved in:

Nothing really.. A good place to stay and grateful it’s close to my bus stop as I has regrets thinking I would have to walk like 20mins only to find a short cut of 10mins through the hospital

Please tell us about the good and bad aspects of living in your local area:

Location wise, so near to my work place, stores and transport busses, can park my car though i havent got a parking permit yet as they dont issue as of this time, sometimes it could be bit noisy on the 1st floor but considerable. Very peaceful and clean community i should say.

How has the building management responded to any problems or issues you have raised:

Prompt and very approacheable. Does follow up concerns if it is already resolve.

Please share one thing (or more) which you wish you had known before you moved in:

I wish i knew before that pearson has a very nice interior and community.