A guide to living in Suffolk

Please tell us about the good and bad aspects of living in your local area:

We’re a short walk from local shops with takeaway and grocery shopping options. There a range of bus routes, one of which that stops at the top of the development to get to the town centre for work or where you can visit restaurants, shops, cafes and local points of interest such as Christchurch mansion and park, the waterfront and The Hold (records office).

How has the building management responded to any problems or issues you have raised:

Very quickly and a resolution has been very prompt, professional and good quality.

Please share one thing (or more) which you wish you had known before you moved in:

The homes and area are genuinely beautiful, comfortable and it’s a very positive space. The only extremely minor negative is that as building work is still going on there’s a lot of dust which makes keeping the car clean tricky but honestly, that is the only inconvenience. We work from home and I never notice the sound of building work and of course it won’t be forever, so we can live with the dust!

Please tell us about the good and bad aspects of living in your local area:

Since moving in to ocasa homes in Ipswich on pearsons Road in December 2025, it is the worst house I am living in and that is because of the contract of staying 6months which I did. Firstly , it was what I saw on virtual tour versus what I got as a reality, virtual tour showed a ready to move in clean house but when I entered the house on the day I came to collect key with my luggages, it was being cleaned with the excuse of those that lived here did not keep it clean, please how is that my concern. The second experience was the day I decided to use the kitchen, the kitchen sink was bad, had stagnant water in it and was smelling, was told a report has been sent, I was in the house for one month and had to be emptying dirty water outside with a bucket for my first month, this is absolutely unacceptable even after reporting. Had a discussion with them and asked to be compensated but as usual, was silently ignored for two months with no response. The worst of all is presently not having hot water in my flat, reported when I came in at about 1:33 am and till now, no hot water. Called the office and was told it is the whole flat, so the question I ask is when I am reporting, am I the whole flat. Was told they are working on it. Till now as I am typing this, no hot water. Anywhere I see review for Ocasa homes, just get ready for me. I have had no good experience living here, all i have has been bad experiences. Renting here is the worst mistake to make.

How has the building management responded to any problems or issues you have raised:

They have silently ignored me after discussing with on of their staffs at their ipswich office on the 30 th of March, till date, no feedback. I sent them an email to thank them for the silent response. It is waste of time talking with them. No hot water till date I reported when I returned to my flat early hours of Monday, 11/5/2025 at 1:33 am, nothing have been done. Called out of hour services, was told an engineer would come that night, told them I am up till 12am because I had to speak with a friend in Australia, no show. It was the following morning while at work I saw a message from the engineer. As in I should leave work to come and attend to you, I did not get.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known someone that went there to do a live video and show me the place. I wish I had come earlier and asked around about the place because it is not worth it. Anywhere I see Ocasa homes, I will write my review there . I don’t send reviews but this particular one, get ready for me even in years to come, you will get my review.

Please tell us about the good and bad aspects of living in your local area:

The location is great - part way between the centre of town and the train station. This makes commuting to other towns easy and walkable into the centre of town for services. The area is also right next to the river and quite quiet. The problem is you do need to walk to get to most services- immediately available it's a bit of a dead zone.

How has the building management responded to any problems or issues you have raised:

Depending on the person it can be a bit slow to get a response, but it is definitely far better than most building management companies I've dealt with.

Please share one thing (or more) which you wish you had known before you moved in:

Clarity around the amenities and technical aspects of the homes are largely left up to you to figure out. Onboarding people to homes could be much better.

Please tell us about the good and bad aspects of living in your local area:

Plenty of amenities within walking distance. Can get very busy at the top of the road at certain times because of the Primary school

How has the building management responded to any problems or issues you have raised:

None reported by me as of yet and hopefully I won’t have to

Please share one thing (or more) which you wish you had known before you moved in:

Wish wheelie bins had been delivered before I moved in. It’s the little things!

Please tell us about the good and bad aspects of living in your local area:

Living in Henley Gate has been awesome. Settling in with my husband and our little boy just fine, my son is in love with riding his bicycle around the environment while we take a walk as it’s completely safe from road. We are happy about our lovely neighbours te been all smiles since we moved it. Big shout out to Georgie and India for constantly being available to rescue whenever we need help. It’s been amazing being in contact with them since moving in.

How has the building management responded to any problems or issues you have raised:

They have been great since move in. Great response to email and providing solutions.

Please share one thing (or more) which you wish you had known before you moved in:

Wish I knew about the development earlier. It’s been great.