Momento Staines-Upon-Thames, TW18

Please tell us about the good and bad aspects of living in your local area:

I must say the transport is great, I love being close to the river and the local parks and the shopping centre, I will never live far from an M&S again, it's really peaceful; and I feel safe, the road is also very quiet we live on the right side of Staines. I haven't seen any anti social behaviour, we haven't seen any dodgy people in the area, the community is very friendly.

How has the building management responded to any problems or issues you have raised:

Less than 24 hours, someone also called me to check if I was okay, they act very quick to all queries

Please share one thing (or more) which you wish you had known before you moved in:

Everything was mentioned by Djellza, - a lot of confusion around affinity water but it's not the developments fault - no confirmation from them when I asked to be set up - would not recommend

Please tell us about the good and bad aspects of living in your local area:

Being really close to the train station is great, also really close to the shops and there is also a good variety of shops and restaurants, the area feels safe I feel safe going out at night, even though we are right next to the train tracks there is not any noise so I would say the apartments are sound proof.

How has the building management responded to any problems or issues you have raised:

Management have been really quick to respond whenever I have raised any maintenance requests, and have been very polite and efficient on finding a resolution each time, the building is always very clean and maintained well,

Please share one thing (or more) which you wish you had known before you moved in:

One thing that I wish I had known before I had moved in is the blinds in the living room are much more transparent compared to the bedroom one which is opaque and blocks sunlight completely

Please tell us about the good and bad aspects of living in your local area:

It is really convenient. I can buy anything I need within a 10-minute walk. The shopping centre and food court are just around the corner, so it’s great.

How has the building management responded to any problems or issues you have raised:

I was having some difficulty locking the balcony door, so I raised the issue with the building management team. The matter was addressed very quickly and resolved efficiently.

Please share one thing (or more) which you wish you had known before you moved in:

I haven’t experienced any major issues so far, and the overall experience has been very positive.

Please tell us about the good and bad aspects of living in your local area:

I am currently living at Momento and have had a very positive experience so far. It is a really nice place to live, with a well-managed and pleasant environment that makes day-to-day living comfortable. Everything has been handled smoothly and professionally, and any queries have been addressed quickly and efficiently. Communication has been clear, consistent, and reliable throughout. Special thanks to Djelza for her help with the introduction and onboarding process and to Benedetta for her ongoing support with any questions or issues that arise. Their assistance has been greatly appreciated. Overall, I am very happy with my experience here and would recommend living at Momento.

How has the building management responded to any problems or issues you have raised:

I have experienced a few minor issues; however, they have been addressed and resolved promptly, efficiently, and in a highly professional manner.

Please share one thing (or more) which you wish you had known before you moved in:

Everything was explained very well during the tour, and I felt well-informed before moving in. There wasn’t anything in particular I wish I had known in advance, as the process and expectations were communicated clearly from the start.

Please tell us about the good and bad aspects of living in your local area:

Moving down to Staines as a sports player has been a bit of an adjustment from home, but it’s turned out to be a solid place to live. There’s a good range of shops for everyday bits, and plenty of food options—ideal after training, whether that’s a quick takeaway or somewhere to sit down and relax. It’s not the liveliest place for nights out, but there are a few decent pubs and cafés where you can switch off and socialise. The green spaces are a big plus, especially for staying active or getting out for a walk on rest days. It’s nice having that balance when your routine is quite full-on. Transport links are pretty handy too, particularly for getting into London, although it can get crowded during peak hours which isn’t always ideal.

How has the building management responded to any problems or issues you have raised:

Building management has responded well to any issues raised. Djellza sorted my girlfriend’s parking bay and fob within a day, which was fast and much appreciated.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I’d known before moving in is how straightforward and responsive the management team are—things tend to get sorted quickly, which makes settling in much easier. I’d also say it’s worth keeping an eye on communications and updates, as that helps you stay on top of anything going on in the building. Overall, it’s a well-kept, quiet place to live, and being pet friendly is a big bonus if you have or are thinking of getting a pet.