Momento Staines-Upon-Thames, TW18

Please tell us about the good and bad aspects of living in your local area:

Moving down to Staines as a sports player has been a bit of an adjustment from home, but it’s turned out to be a solid place to live. There’s a good range of shops for everyday bits, and plenty of food options—ideal after training, whether that’s a quick takeaway or somewhere to sit down and relax. It’s not the liveliest place for nights out, but there are a few decent pubs and cafés where you can switch off and socialise. The green spaces are a big plus, especially for staying active or getting out for a walk on rest days. It’s nice having that balance when your routine is quite full-on. Transport links are pretty handy too, particularly for getting into London, although it can get crowded during peak hours which isn’t always ideal.

How has the building management responded to any problems or issues you have raised:

Building management has responded well to any issues raised. Djellza sorted my girlfriend’s parking bay and fob within a day, which was fast and much appreciated.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I’d known before moving in is how straightforward and responsive the management team are—things tend to get sorted quickly, which makes settling in much easier. I’d also say it’s worth keeping an eye on communications and updates, as that helps you stay on top of anything going on in the building. Overall, it’s a well-kept, quiet place to live, and being pet friendly is a big bonus if you have or are thinking of getting a pet.

Please tell us about the good and bad aspects of living in your local area:

Good aspect: near the station it’s easy for me to get to work - 30 minutes to Waterloo, the shopping centre is next to me loads of supermarkets and variety of restaurants. The river is also 5 minutes, which I love.

How has the building management responded to any problems or issues you have raised:

As of yet I haven’t had any issues to raise for any problems

Please share one thing (or more) which you wish you had known before you moved in:

There’s nothing that I can think of I knew everything before I moved in my first tour was with Djellza, and everything was explained even after the tour if I had any questions she didn’t hesitate to answer

Please tell us about the good and bad aspects of living in your local area:

Living in this area has a good balance of convenience and comfort. There are plenty of local shops, supermarkets, and a decent range of restaurants and cafés. Open spaces and parks are generally well-maintained and provide a nice place to relax or exercise.

How has the building management responded to any problems or issues you have raised:

Building management has generally been responsive and helpful when issues have been raised. Most concerns are acknowledged promptly, and the team makes a genuine effort to resolve them as quickly as possible.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is the importance of setting up the right ISP early on. Internet options can be somewhat limited depending on the provider, and connection speeds or reliability may vary, so it’s worth researching and arranging this in advance to avoid any delays.

Please tell us about the good and bad aspects of living in your local area:

I moved here a month ago when the building opened, at first I was a bit hesitant about living in Staines but living at Momento is so great. I love it here I love my apartment it’s so spacious the kitchen is so big it has so much storage

How has the building management responded to any problems or issues you have raised:

Yes so I didn’t like the floor I moved in first so Djellza arranged several options for us to see and let us think about our decision and now we have moved floors we love it

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the townhouses still being under construction on roof tops as I would of gone for a higher floor from the beginning

Please tell us about the good and bad aspects of living in your local area:

We moved in about 2 weeks ago, we love it here it’s such a welcoming environment and a community feel, the team is great, Djellza done our move-in and tour she really explained everything we were so happy with the outcome

How has the building management responded to any problems or issues you have raised:

We haven’t had any problems as we have recently moved in

Please share one thing (or more) which you wish you had known before you moved in:

Everything was explained on the tour and along the journey.