Merchant's Yard, IP1

Please tell us about the good and bad aspects of living in your local area:

Exceptional area to live as everything you need is within reach. The only challenge is the car noise we hear in the bedroom because of the location of our house

How has the building management responded to any problems or issues you have raised:

Wifi wasn't working but fixed within days. Toilet doesn't flush and still waiting for someone to fix- disappointing!

Please share one thing (or more) which you wish you had known before you moved in:

Test the toilets ro ensure it flushes. I wish I knew the number of lovely restaurants and places to go around here. Cineworld, Nandos, The Gym to name a few. Absolutely brilliant!

Please tell us about the good and bad aspects of living in your local area:

Really decent restaurants opposite the property, the train station is literally behind the building site.

How has the building management responded to any problems or issues you have raised:

Excellent. A special shout out to Ben and Megan for their support

Please share one thing (or more) which you wish you had known before you moved in:

There were so many restrictions on the terrace and inside of the house

Please tell us about the good and bad aspects of living in your local area:

The process was seamless and property looks good. Appliances installed in the facility with a good wifi network.

How has the building management responded to any problems or issues you have raised:

Yes they have swiftly. They have also attended to issues professionally and prompt.

Please share one thing (or more) which you wish you had known before you moved in:

Would have love a bigger kitchen space alongside the lounge area.

Please tell us about the good and bad aspects of living in your local area:

The area is fantastic, I really have no qualms regarding the location. Mild traffic noise. Super close to rail station. Super close to arena.

How has the building management responded to any problems or issues you have raised:

Once I called about the heat, the situation was handled in a very timely fashion. It was just disappointing that I was given a contact who wasn't working, and being the typically patient person that I am, was just waiting, wasting money on hotels and then space heaters, assuming it was the holiday causing the delay. However, regarding the POC's I've had other than Katy Armstrong, I have been incredibly disappointed. It seems they are completely unfamiliar with the property itself, not very responsive (possibly because they don't have answers/knowledge of the property), and one I consider downright rude for both ignoring my requests and implying I'm a liar (Bethany Mcdonald).

Please share one thing (or more) which you wish you had known before you moved in:

Property managers are not on site nor are they familiar with the property itself. Construction is ongoing. Access to promised areas is restricted, not yet released by contractors. Call the hotline if you need anything, don't bother with email. Basically, wait about a year and then move in. Units are nice and location is great. Oh and don't trust the bin day listed in the welcome packet. Look online for yourself. So new that no delivery places can find you.

Please tell us about the good and bad aspects of living in your local area:

The location is excellent, very central and close to the train station and a good range of shops and restaurants. Each house has allocated parking, my house has a garage which is useful. The development is next to a river with lovely views and has green spaces for residents included. The street is quiet and feels safe.

How has the building management responded to any problems or issues you have raised:

N/A - no issues raised yet, but I have been provided with a link to a website to report this.

Please share one thing (or more) which you wish you had known before you moved in:

The council are starting a new bin scheme in Ipswich where they are adding a new bin and there isn't room in the bin storage area outside the house, schedules may change also- can keep the other bin in the garage though, nothing else that I wasn't aware of so far