Lloyds Living at South Fort Street, EH6

Manager response

Thank you for taking the time to share your feedback. We’re genuinely pleased to hear that you appreciate the overall design of the development and enjoy living in one of the quieter yet well-connected areas of Leith. It’s great to know the location suits your lifestyle and commuting needs. We’re truly sorry to hear about the issues you've experienced, particularly with the kitchen space, air conditioning, and the initial lack of hot water. These are not the standards we aim to uphold, and we understand how frustrating it must be to deal with delays and poor communication. Your comments about the management process, including the handling of repairs and third-party coordination, are taken very seriously. We acknowledge that our response times and communication have not met expectations, and we are actively looking in to how we can improve this. Your suggestion to have all facilities demonstrated before move-in is a valuable one, and we will consider incorporating this into our onboarding process for future residents. We appreciate your honesty and patience, and we’re committed to resolving the outstanding issues promptly. If you are able to email us at hello@lloydsliving.co.uk, we’d like to touch base to ensure everything is addressed to your satisfaction. Thank you again for your feedback—it helps us improve and provide a better experience for all our residents.

Manager response

Thank you for your kind feedback. We're delighted to hear that you've had a smooth experience in the development and that our team has been responsive and efficient in resolving any issues. It's great to know the insulation has helped keep your winter bills low and that the infrastructure is meeting expectations. We appreciate your comments about the local area and understand your concerns about safety at night. While we don’t control external factors, we’re committed to working with local partners to support improvements where possible. Thank you again for your recommendation—it means a lot to us.

Manager response

Thank you for your lovely review. We're so pleased to hear you're enjoying the design of your home and especially the garden—it's great to know it's a favourite feature! We’re glad our property manager was able to resolve your initial issues quickly and that the quality of the appliances has met your expectations. It’s also wonderful to hear you're happy with the quiet street, great transport links, and supportive neighbours. Thank you for your kind words and for being part of the Lloyds Living community.

Manager response

Thank you for your thoughtful review. We're glad to hear you're enjoying the natural light, comfort, and overall design of your new home. We appreciate your feedback on minor workmanship issues and will feed this back to the team Your comments regarding dog litter are important, and we will also ensure this is fed back to the property management team. Thank you again for your recommendation and for being part of our community.

Manager response

Thank you for your feedback. We're glad to hear you appreciate the modern design and spacious layout of your home. We’re also pleased that our team responded promptly to your initial concerns. We’re sorry to hear about the loose fittings and noise from neighbouring flats. Your comments are valuable and will help us improve both property standards and tenant experience moving forward. If you would like to email our team at hello@lloydsliving.co.uk, we can look to pick up your issues directly Thank you again for sharing your thoughts.