It is unfortunate that the building management of this development is a complete disgrace. It could be much better and offer a real outstanding quality of life experience but the service of the Estate Managers is lower than average. As previous resident in Kensington, living and having bought here is a complete disspointment. If the Estate Managers were changed the experience would be different.
My husband and I bought off-plan a 3 bedroom flat in Lillie Square back in 2014.
All the bedrooms are supposed to have a cooling system, which is part of all the anazibg features offered by Capco, the develooer.
To our suprised, one of the bedrooms in our flat does not have this cooling system, despite being promised at purchased.
We have raised the issue with the post sale customer service team but have had no luck getting an answer from them more than the developer was entitled to change the design at any point in time.
It is frustrating and disappointing. The customer service experience has been tiring, we are raising the issue with our lawyer.
The team here are great and always thinking of new things to give to help the residents. Last autumn they launched the Lillie Pass which they call the lifestyle pass as it has leading global brands and London favourites giving offers to the residents. There’s VIP access, unique experiences and added extras from Selfridges, Berry Bros. and Rudd and ESPA, Duck and Dry, Nikki Tibbles’ Wild at Heart and The Harwood Arms.
I love my flat, location and the new Clubhouse
West Brompton tube and overground is an amazing station for connections into the rest of london – it can be a busy platform but fantastic for quick links.
Avoid the North End Road – there are markets and things there but unless you want to go to iceland or buy some cheap shoes it is a ten minute walk down to Fulham Broadway which has more shop options and a few bars and restaurants. Instead I would recommend heading east towards South Kensington (few minutes on the bus or a 20 minute walk) where there are so many things on offer from shops, bars and restaurants.
The Resident Clubhouse opened in September and is amazing! Great pool, gym and communal area. We love using it as a family and I hope when the new phases are completed in 2019 it doesnt get too crowded