Initially presented by a real estate agency with a beautiful 1 bed and promised luxurious amnesties/services when I moved at the end of 2017, however sadly the reality proved to be quite the opposite and my experience at the property has been disappointing to say the least.
The staff and Estate Management have been rude to me numerous times. Issues take months to solve and I’ve felt humiliated more than once for reasons I really shouldn’t have i.e Clubhouse health staff mentioning medical issues that should be treated with sensitivity if not remain confidential in public. They present themselves as a luxury service yet they have a military regime at the Clubhouse, with an allowance of 1.5 towels per person. Often there was no heating or the pool was closed. Imagine paying for a massage you get at 15 degrees celsius.
I ended up paying thousands of pounds in bills received retrospectively due to negligence of Estate Management,who had not registered the property with the council and the property hadn’t even been allocated a tax band (although had been advertised as such) causing major delays with council tax bills, internet and electricity supply etc.
I had no heating last winter due to an error with the comfort cooling system both estate admin nor my agent were able to solve for MONTHS. I have interestingly been issued bills worth £600 for this period I have had no heating in from Switch2, the dubious heat network provider the building uses. A supplier you need to pay in addition to energy usage from EDF and water supply via Thames Water, a supplier that issues bills via this building’s concierge, that has basically no customer service and refuses to provide receipts for direct debits taken off your card.
The only soothing thought is that I am due to leave the property soon, leaving all these problems and nightmare behind.
Lillie Square is part of the Earls Court master plan, 77 acres of development into four ‘urban villages’, shops and offices by CapCo and the first section to be approaching completion. The rest of the master plan, over on the north side of the Lillie Road, is a good 10 to 15 years away. Residents should expect relentless lorries on the Lillie Road and a skyline dotted with cranes for so long they’ll miss them when they go, at which point there’ll be no missing 7,500 thousand new homes and 10,000 workers arriving every day.
You could throw a stone from Lillie Square into the sunlit plains of Kensington & Chelsea but flats here are firmly in Hammersmith & Fulham and this precise location has always been the tatty end of Fulham. It still is. The developers are doing their best to spread a little Chelsea love by persuading a few fancy-ish shops and cool-ish bars to site themselves on the Lillie Road with leases for two years but will that be long enough?
Respect for effort and expense though. Neither has been spared, particularly in the lavish communal areas – everything soars, the light fixtures, the staircase, even the floral arrangements. The concierge is energetic and sweetly polite, there’s a cinema, function rooms, a wine cellar in which residents can have their own shelf, a gym, a spa with four treatment rooms and a pool (is 33 degrees just a bit too hot?). The Skandi-cool residents’ lounge found in all self-respecting new developments had real people in it and there’s a commendable amount of outdoor strolling space between the blocks.
Do the upper floors have views? Yes of course they do, every tall building has views. Is there anything to spoil the view? Just a little overground railway line on the east side. Can you hear the trains? Well, yes you can actually but you’d have to be listening for them. What’s that lovely park just there? It’s West Brompton cemetery. Will it offer peace, quiet and tranquility when there are four new ‘urban villages’ and 10,000 workers? God, let’s hope so.
Please review the location of this development:
Enjoy the lively community swearing and a wide selection of discount shops on the North End Road if you accidentally turn left onto the Lillie Road and keep going. Turn right and parts of the marketing video are marginally plausible, but only just. Maybe the magic dust liberally slapped all over Lillie Square will drag the surrounding area up however much it protests (and the locals have certainly been protesting). That will happen only as long as everyone benefits.
Please disclose any commercial relationship to this development or developer:
I have no commercial or other connection with the developers or their agents
It is unfortunate that the building management of this development is a complete disgrace. It could be much better and offer a real outstanding quality of life experience but the service of the Estate Managers is lower than average. As previous resident in Kensington, living and having bought here is a complete disspointment. If the Estate Managers were changed the experience would be different.
My husband and I bought off-plan a 3 bedroom flat in Lillie Square back in 2014.
All the bedrooms are supposed to have a cooling system, which is part of all the anazibg features offered by Capco, the develooer.
To our suprised, one of the bedrooms in our flat does not have this cooling system, despite being promised at purchased.
We have raised the issue with the post sale customer service team but have had no luck getting an answer from them more than the developer was entitled to change the design at any point in time.
It is frustrating and disappointing. The customer service experience has been tiring, we are raising the issue with our lawyer.
The team here are great and always thinking of new things to give to help the residents. Last autumn they launched the Lillie Pass which they call the lifestyle pass as it has leading global brands and London favourites giving offers to the residents. There’s VIP access, unique experiences and added extras from Selfridges, Berry Bros. and Rudd and ESPA, Duck and Dry, Nikki Tibbles’ Wild at Heart and The Harwood Arms.
I love my flat, location and the new Clubhouse
West Brompton tube and overground is an amazing station for connections into the rest of london – it can be a busy platform but fantastic for quick links.
Avoid the North End Road – there are markets and things there but unless you want to go to iceland or buy some cheap shoes it is a ten minute walk down to Fulham Broadway which has more shop options and a few bars and restaurants. Instead I would recommend heading east towards South Kensington (few minutes on the bus or a 20 minute walk) where there are so many things on offer from shops, bars and restaurants.
The Resident Clubhouse opened in September and is amazing! Great pool, gym and communal area. We love using it as a family and I hope when the new phases are completed in 2019 it doesnt get too crowded
There is still a lot of development work happening but it isnt an inconvenience and we love how new all the facilities are. We had thought about joining the Virgin down the road but with the pool and gym here havent felt the need.
Please share one thing (or more) which you wish you had known before you moved in:
we were concerned about the noise from the train station. With the windows closed in winter it has not been an issue but we are concerned about the summer as a very busy station
The Lillie Square development is very pram and young children friendly with wide doors and lifts in all stage one and two buildings, making getting around the place fantastically easy, with no steps up to buildings meaning pram handling woyuld be easy. There is also a huge park being developed which would be great for running around on near the flat. One issue in the stage one buildings is waste disposal, you as a resident must take your own rubbish down to the basement which would be an incredible hassle, should I or my husband be there by ourselves with just the children. Despite this, when we spoke to the real estate agent, they have identified this issue and are looking to change it as the development is being finished. The development is a short 5 minute walk from Fulham Road and North End Road so quick trips to the shops for essentials would be thankfully, very easy. Moreover, with a Car Park which spreads over the site and an opportunity to buy your assigned space for what I understand is around the average price for most developments in London (GBP75,000) actually accessing and using the car would be very easy (and safe, as there are gates and security present in the carpark at all times).
The amenities at Lillie Square itself are up to an incredibly high standard, with a pool the children could learn to swim in and an all included breakfast in the Club House, which would definitely be useful if breakfast seemed like a chore on some mornings! One issue with the Club House is that they have every facility but a tennis court, which was surprising, however, there are courts close by at the Hurlingham Club. The concierge is supposed accessible 24 hrs a day with a directly line from the flat, so if anything was needed Im sure they could help out. All of these amenities are covered by the service charge which is around GBP7 a square foot, which is quite a lot steeper than other developments we have seen but seems to be worth while with everything thats included.
The Earls Court Exhibition Centre is no longer the only reason to pay a visit to this part of London. The new Lillie Square development a joint venture between Capco and KFI covers a 7 acre former car park, positioned between Earls Court and West Kensington tube stations, and has taken on the traditional London garden square as its inspiration. And its already garnering considerable hype. This new neighbourhood includes 808 high end one, two and three bedroom residences, including 200 affordable homes, offering luxurious living at the point where Kensington, Chelsea and Fulham meet. Theres a renowned team behind Lillie Square including design firm, Johnson Naylor, Richards Basmajian behind the design of the Clubhouse, Andy Sturgeon a former Chelsea Flower Show winner in charge of the landscaping, and architects Paul Davis and Partners, and Terry Farrell and Partners. So what can you expect?
From the outside, the pale brick faÃ§ade is unobtrusive and blends successfully into the local landscape. Theres no super high rise element, unlike the skyline over in the east of the city, and the design is more tasteful and timeless than glaring. The interiors give the impression of high end luxury without any surprises. The bathrooms in particular are a little non descript, but will suit the preferences of most buyers who may choose to add their own stamp. Bulthaup bespoke kitchens can be specified with a dark or light palette, with technical or natural stone worktops. Integrated Miele appliances, LED downlighters and stainless steel under mounted sinks are also provided. Meanwhile, in the bathrooms residents will find natural stone finished walls, floors and bath surrounds, with contemporary brassware and enamelled steel baths. Underfloor heating ensures chilly mornings arent a chore. While some properties will boast views over the extensive gardens, the railway line and subsequent noise running along on the sides of the development cant be ignored.
Facilities are up to par when it comes to luxury new developments, with the Clubhouse at the helm. It features a private cinema room, a residents lounge and library, coffee bar and a private dining space. Wine aficionados will enjoy the 428 bottle wine room thats stocked by one of Britains oldest wine merchants, Berry Bros and Rudd. Theres also a 20 metre pool, sauna, steam room, Jacuzzi and fully equipped gym, where residents can relax and unwind. Theres also a 24 hour concierge service, 24/7 on site security team and CCTV throughout all public areas. Families will benefit from a childrens playroom and the green areas for outdoor play. Residents will also be issued with a Lillie Pass, which offers them special privileges in the local area, such as complimentary delivery from Selfridges Foodhall, VIP access to events and last minute reservation at nearby Michelin starred The Harwood Arms. These extra touches continue the five star feel of the development.
As for transport links, Lillie Square is just minutes away from West Brompton and Earls Court stations, with access to 130 trains per hour on five different rail lines. City workers are around 22 minutes from Mansion House on the District line. For car owners, the convenience of having a car parking space comes with a hefty GBP75,000 price tag, but for buyers willing to pay double the price per square foot for SW6, this may not prove to be a sticking point. Buyers might want to also consider Chelsea Creek, which features a newly reinstated series of canals in Fulham, if riverside living is preferred.