Hove Central, BN3

Manager response

Dear John Doe Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience has not met your expectations. We take concerns around cleanliness, maintenance, and resident support very seriously. The issues you have raised regarding communal areas, waste management, and the condition of Block 4 are disappointing to hear, and we understand the frustration this has caused. I can share that the waste management we are liaising with the council to ensure they stay on schedule and support residents ensuring the correct waste disposal. The communal area has been raised with our defect team and we are escalating this to get this sorted soonest. Please do come and speak to us directly if there are any other concerns so we can resolve these in a timely manner. We also recognise your concerns about staffing levels and communication. While there have been recent operational changes, this should never result in residents feeling unsupported or dismissed when asking for assistance. Providing a welcoming and responsive service remains important to us, and we appreciate your honesty in highlighting where you feel we have fallen short. We are pleased to hear that you value the location and transport links, but we understand this alone does not outweigh the issues you have experienced within the building itself. Thank you again for your candid feedback. Resident comments are important in helping us identify areas where improvements are needed, and we are committed to continuing to address these concerns.

Manager response

Dear Cece Thank you so much for your kind feedback. We’re delighted to hear that Toby, Shannon, and the wider team have made such a positive impact on your experience at Moda. It’s wonderful to know you feel supported and cared for within the community. We also appreciate your feedback regarding communication about gardening groups and community activities, and we’ll be sure to share this with the team. Thank you again for your recommendation and for taking the time to share your experience.

Manager response

Dear Mick Thank you for taking the time to share such a thoughtful review. We’re really pleased to hear how much you enjoyed your time at Moda and that the apartments, facilities, and shared spaces met your expectations. It’s great to know the gym, maintenance standards, and responsiveness to issues all contributed to a smooth living experience. We’ll be sure to pass on your kind words to our reception team as well, they’ll appreciate the recognition. It’s also lovely to hear that you felt part of a friendly community and enjoyed the local area, especially Hove’s pubs and nearby walks. We’re sorry to see you go, but completely understand your move. If you ever find yourself back in Hove, we’d be delighted to welcome you again. Wishing you all the best in your new home!

Manager response

Dear Oli Thank you for taking the time to share such a thoughtful and detailed review. We’re delighted to hear how much you’re enjoying your experience at Moda, from the design and quality of the development to the peaceful atmosphere and sense of security. It’s great to know that your flat, especially the natural light and terrace, has made such a positive impression and feels like home. We’re also pleased that the local area, amenities, and transport links are contributing to your overall experience, and that you’ve found it to be a comfortable and convenient place to live. It’s especially encouraging to hear that everything has been running smoothly so far and that you haven’t needed support from the management team — though please remember we’re always here if anything does come up. Thank you again for your recommendation, and we hope you continue to enjoy living at Moda.