Hove Central, BN3

Manager response

Dear Dominic Thank you for your thoughtful feedback and recommendation. We're pleased to hear you're enjoying the quality of the apartments, excellent sound insulation, fast internet, well-maintained communal spaces, and the growing sense of community. It's also great to know the local amenities and transport links are adding to your experience. We appreciate your feedback on the operational matter as we are always looking for ways to improve and will take your comments on board. Thank you again for your support and for helping to build such a positive community.

Manager response

Dear Z P Thank you so much for taking the time to leave such a detailed review. We're delighted to hear that you and your family have enjoyed living at Moda and that you've found your home to be comfortable, quiet, and welcoming. It's especially lovely to hear that your children have enjoyed the events and celebrations throughout the year, as creating a strong sense of community is something we care deeply about. We're also pleased that you've enjoyed the amenities, co-working space, balcony, and the friendly atmosphere amongst residents. Feedback like yours means a great deal to the team. We appreciate you highlighting the ongoing issue with your dishwasher. We're sorry this has not yet been resolved to your satisfaction. Please feel free to contact the team directly if the issue persists, and we'll ensure it is reviewed again with our maintenance partners. Thank you again for your recommendation and for being such a valued member of the Moda community.

Manager response

Dear Tawh Thank you so much for the fantastic feedback! We’re delighted to hear that you’ve enjoyed the fast WiFi, flexible spaces, social areas, and the support from our team. It’s especially great to know that our quick response times and willingness to make improvements have made a positive difference during your tenancy. We also appreciate your feedback on the air conditioning, we are constantly looking at areas were we can continue improving the experience for all residents. It’s wonderful to hear that the location, nearby amenities, and overall management style have worked so well for you. Thank you again for recommending us, and for being such a valued resident!

Manager response

Dear John Doe Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience has not met your expectations. We take concerns around cleanliness, maintenance, and resident support very seriously. The issues you have raised regarding communal areas, waste management, and the condition of Block 4 are disappointing to hear, and we understand the frustration this has caused. I can share that the waste management we are liaising with the council to ensure they stay on schedule and support residents ensuring the correct waste disposal. The communal area has been raised with our defect team and we are escalating this to get this sorted soonest. Please do come and speak to us directly if there are any other concerns so we can resolve these in a timely manner. We also recognise your concerns about staffing levels and communication. While there have been recent operational changes, this should never result in residents feeling unsupported or dismissed when asking for assistance. Providing a welcoming and responsive service remains important to us, and we appreciate your honesty in highlighting where you feel we have fallen short. We are pleased to hear that you value the location and transport links, but we understand this alone does not outweigh the issues you have experienced within the building itself. Thank you again for your candid feedback. Resident comments are important in helping us identify areas where improvements are needed, and we are committed to continuing to address these concerns.