We believe the best information about a residential development comes from the people living there. Owners and tenants have a lot of useful information to share with their prospective neighbours, not just on the property itself and its locality, but also on the developer and the building’s management.
Ranked 4th out of 6 in East Sussex
3.34
Home X is part of the exciting regeneration of the Preston Barracks in central Brighton. Home X will offer 369 new homes for private sale, affordable rent and shared ownership.
Ranked 4th out of 6 in East Sussex
Subscribe to HomeViews emails and learn from 40,000+ resident experts
7 total reviews
Del S (Shared Owner)
Verified Resident
Jan 2024
Del S (Shared Owner)
Verified Resident
Jan 2024
As stated above , the Home X development is half finished so we are essentially living on a building site, with no updates whatsoever from Southern. As far as our property is concerned its not fit for purpose. We have listed the various things needing fixed several times but since Sept we have not heard anything from aftercare. So, going into the new year we have a leaking boiler and having to empty a bucket 2 times a day (reported to Switch 2 on the 18th Dec) We cannot use our ensuite shower as the shower tray is leaking water and causing damage to the floor/tiles (someone came out to fix but the fix hasn't worked, so reported again) There is various other issues, too many to list here. One other major issue is not being able to set up accounts with Utilita and Switch 2 as both utility companies didn't have the property registered, due to Southern not supplying the required information for the switch to happen. We've spent literally hours on the phone to both companies since 21st Aug but still not resolved. The only positive is the fact that Living City Management and the onsite property managers have been really helpful. Southern Housing have been completely absent and communication almost non existent, similar to our terrible experience with Southern in the build up to our completion date. We've already complained about our completion day which was completely traumatic and finished with my wife in tears. On what should have been one of the most exciting days of our lives.
Manager response
We’re sorry to hear that your experience hasn’t been positive and the issues you’re having with your new apartment. We’d like to help to put things right, please contact us at Newbuild.Aftercare@southernhousing.org.uk and/or contactus@southernhousing.org.uk or call us on 0800 121 60 60 and we’ll investigate this further for you.
Posted by
Lisa Strudwick, Sales support manager
Feb 2024
Gerry (Shared Owner)
Verified Resident
Dec 2023
Gerry (Shared Owner)
Verified Resident
Dec 2023
Good points: Great design particularly in relation to heat and energy. On site consierge and security gives a very good sense of safety. Difficult to give negatives as the development is not fully completed. Wait to see what the finished development will look like with retail units occupied and common areas completed.
R.G (Shared Owner)
Verified Resident
Dec 2023
R.G (Shared Owner)
Verified Resident
Dec 2023
The development still needs to be built and we hope this will be completed soon. We are looking forward to the surgery and shops and being able to walk through the development to the Lewes rd. The facilities manager has been very helpful when we have any questions and will always pop by to help
ANIL K (Shared Owner)
Verified Resident
Dec 2023
ANIL K (Shared Owner)
Verified Resident
Dec 2023
Building design are modern and comfortable ,wide All appliances are very high technology and kitchen very modern. Building management gives services very slow,I moved first june but I have small issues at home , they haven’t fixed it.I am still waiting for resolve
Oliver (Owner)
Verified Resident
Dec 2023
Oliver (Owner)
Verified Resident
Dec 2023
Great flat and very promising but so far behind in terms of development it's left a disappointing feel. Continually have to chase for updates and get little in terms of response. General design and look is great, once it's finished I'm confident it will be great but until then it's poor
Page 1 of 2
These reviews are the subjective opinion of a HomeViews member and not of HomeViews