High Point Village, UB3

High Point Village, UB3

View all by Ballymore Group
Ranked 4th out of 6 in Hayes
Area guide to Hayes
4.17 Rating (based on 27 reviews) 27 reviews

Rating Details

Excellent

37%

Very Good

41%

Average

22%

Disappointing

0%

Very Poor

0%
High Point Village is a residential development from the Ballymore Group designed by Rolfe Judd comprising of a selection of studio, one, two, three and four-bedroom apartments. Located in Hayes Town commuters benefit from the local Hayes & Harlington Station being just a stone’s throw from the development. The local amenities include a Royal Mail Post office, Barclays bank an Argos and a Tesco. Read more

Category Scores

4.48
Facilities
4.41
Design
4.19
Location
3.59
Value
4.07
Management

Reviews

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Modern and Good facilities

Verified Resident

Nice and kept clean! staff are nice, good gym and pool. Personal training available along with group classes. Equipment is also very good and is never too busy. Nice garden areas for people to relax with benches. Concierge is friendly and able to collect parcels.

Please tell us what you like and dislike about this area:

Right next to Hayes and harlington Station, nice food shops around and tescos is right below

Please share one thing (or more) which you wish you had known before you moved in:

Can’t rally think of anything. Maybe the fact that there is no smoking even outside you must leave the complex.

What is the best feature of your home:

The facilities, is close to my university and also easy to get to the city centre

5
Facilities
5
Design
3
Location
5
Value
5
Management
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Exercise caution should you be considering living here

Verified Resident

Design: poor noise insulation, very poor.
Each day I have to listen to the thumping of a neighbour about the ve pounding a treadmill, including weekends. Each evening it’s the sound of furniture being pushed/dragged across the floor then a child running around for hours.
Meanwhile my flat remains free of fresh air as my balcony doors stay closed to prevent the smoke of marijuana filling the place

Please tell us what you like and dislike about this area:

I moved into HPV during mid 2017 mainly for the location : Hayes doesn’t have a lot to offer but the train station makes it convenient to get into & out of London.
I had a mostly enjoyable time living in the development, minor issues such as loss of hot water were resolved within a day, up until the end of 2019 when ‘noisy neighbours’ moved in above me and next door.
I had not experienced any issues prior to this time: the occasional background noise from neighbours, the odd night of loud inconsiderate ‘air b&b’ tourists out on the balcony but these were infrequent, unlike the noise from above – thuds of early morning exercising, or running around from early evening to very late at night. The arrival of these neighbours has ruined my tenure at HPV. It has revealed that the sound insulation is inadequate – I’m told that the noisy neighbours do not live directly above me but one flat over! Constant reports to the concierge service have not met with success and the nuisance continues unabated. Promises to bring this to the attention of the homeowner / estate agent have either not happened or been ignored. Now when I call I feel like I am seen as the problem.
I cannot even escape the noise nuisance by using my balcony due to the almost constant smell of cannibis: I have made the concierge aware of one of the drug users, yes there is more than one, but like the noise nuisance this continues unchecked.
Today I continue to seek alternative accommodation and I caution anyone thinking of taking up residence or purchasing a property in HPV to consider their options or if they are determined to locate here to take a top floor property and exercise thought and carpet the flat.

Please share one thing (or more) which you wish you had known before you moved in:

That the insulation against noise transference is poor

How has the building management responded to any problems or issues you have raised:

Poorly: after initial reports of noise nuisance it appears to me that I am treated as the nuisance.
What little has been done has been ineffective

4
Facilities
4
Design
4
Location
4
Value
2
Management
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Nice flat but insecure area

Verified Resident

I bought off plan and was one of the first residents to move into High Point Village. I decided to move here for the location and promised facilities – the pool, gym and sauna. Unfortunately there have been numerous issues since I moved in in 2011.

Customer service and communication:

There was about a 1 year delay from the time I was told my flat would be ready to when it was and there was very little communication from the developer, Ballymore. I read that they were experiencing financial difficulties in the press so I contacted them because I was worried, they never contacted me and when I spoke with my neighbours they had the same experience. At that point as I had paid my deposit I didn’t have a choice but to carry on. For this reason Ballymore sold flat to Notting Hill Housing Association which means they are not contributing through service charge to pay for Concierge and Gym, hence higher service charge for private residents. Apparently those people will contribute to the gym only if they decided to do so from July 2019, however I haven’t seen that reflected in my service charge. When I moved in the girl who gave me my keys had only been working there a week and couldn’t answer any of my questions or tell me how things work inside the flat. It was a very stressful process and the developer was not helpful.

Facilities:

In the brochure we were promised we would have a garden, roof terrace, private residents only gym and there were lovely illustrations of restaurants supermarkets, florist and a 4 star hotel. It is now 2019 and there is a Tesco and a café downstairs which is not very nice, but the first restaurant, a Loaded Burgers, is apparently opening in a few months. I understand that the brochure was for illustration but where they proposed a restaurant is now an estate agent, they did not delivered what was promised. I feel this is a total Fiasco.

The gym was meant to be a private resident gym, instead for the first 5 years it was run by Nuffield Health who opened it to the public. This meant there were lots more people using the gym and coming onto the site, people who didn’t care about the facilities, hence treated them badly.  When Nuffield left Ballymore took over and made it a private resident gym – however we (leaseholders) have been charged for the gym to be done up, buying new equipment and fixing equipment that was broken by people who were not residents and lack of maintenance of the facilities from Nuffield Heath. It has a been a nightmare as a constant fight. Due to the mismanagement from the early days of the gym, the Steam Room, Spa Pool, Air Conditioning, Lockers, showers, Swimming Pool have constant disruption of operation, Ballymore contractors are very slow in repairing them, which means that there is always something out of order in the gym. The most notorious thing is the Steam Room which is constantly out of order for months or working poorly.

We still don’t have the promised roof terrace. Landloard (Ballymore) view is that if (leaseholders) would like to have a roof terrace, we( leaseholders) will have to pay through service charge to buy plants,  furniture and lighting, in other words we have to pay for what they should have delivered since 2011, Totally wrong!!!. The leasehold residents are complaining as this was a promised original facility and we should only pay for maintenance and not the installation. The gardens are falling apart and are not well maintained by the management since early days despite me highlighting this problem since I started noticing the deterioration of it.

Other buildings on the site

As part of the original plans there was meant to be a hotel and another building for service apartments which the latter was never mentioned to me. The separate building for serviced apartments  did not have street access. For 5 years we had large groups of noisy arrivals early in the morning and late at night as they had to use our main entrance. They would make so much noise dragging their suitcase through the communal areas. The 4 star hotel never opened so the serviced flats took over the second building, this now means they have access from the street so the noise has improved. The people in the serviced flats used to have access to the gym but this was stopped promptly.

Quality of the flats

I had hundreds of issues when I first moved in. One issue that lots of neighbours were all experiencing was a clear water leak from the toilet, this happened twice in my first year but we had to get plumbers in and sort this out ourselves. The flat looks good and I am pleased with it the big issue is whilst warm in winter they get boiling hot in summer. The corridors are like a sauna and the developer changed the windows in the corridor and keep the fire doors open in the summer which improved things.

Service charge

The service charge goes up each year without proper/valid reason. The service received does not correspond with the amount of money we pay for service charge. Cleaners do not get supervised therefore I have to complaint constantly about their poor performance.  Some neighbours do arrange some social events for residents but I haven’t been able to attend as they have been when I was at work.  Since I moved in in September 2011 has not been many leaseholders meeting with Senior Ballymore Management Staff, I can’t recall more than 3 to be honest. This give you a hint of how much Ballymore cares about its customers.

Ballymore has not shown so far the skills and knowledge needed to manage this kind of estate. I wouldn’t recommend anyone to buy a property from Ballymore, if you do you would regret the rest of your entire life as I do.

Please tell us what you like and dislike about this area:

The location is great because it is next to the station, it takes 18 minutes to get into Paddington and we are also close to Heathrow airport. I commute into central London and it is very easy.

Please share one thing (or more) which you wish you had known before you moved in:

I wish that I had known that Ballymore was not a trustworthy company and a lot of the proposed restaurants would not be completed or that they would not be here at all.

4
Facilities
4
Design
5
Location
3
Value
1
Management
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Nice place to live at

Good place to live at. Security and everything else is quite good. Good management, I feel safe living here. I like the living room . This is my favourite room – good view. The rooms here are not so big though not many space inside. I wish our bedroom was bigger.

Please tell us what you like and dislike about this area:

Environment is good, I like it. Grassland and a lot of birds , good wildlife because it is near the canal

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t expect the management charge is that high

4
Facilities
5
Design
5
Location
4
Value
5
Management
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Modern flat but many problems

Verified Resident

The flat is new and modern but there are many problem here. We have big problems with heating and ventilation are very bad. It’s so expensive for the area and the facilities. I live with my husband, my name it’s not on contract so I cannot have access to the gym, poll etc.

Please tell us what you like and dislike about this area:

It’s near to the train station. Not so quite area gangs around and all the time is the police we don’t feel safe here.

Please share one thing (or more) which you wish you had known before you moved in:

Only the thing with the access in the facilities if there isn’t the name of a residence in contract

4
Facilities
2
Design
3
Location
1
Value
4
Management
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It’s good and feeling safe to be here

Verified Resident

We got inbuilt gym. We got swimming pool, Sauna and steam room. We got children play area and centralised water facility. We have very good concierge receiving parcels and helping hands whenever we need something

Please tell us what you like and dislike about this area:

We live very close to the rail and bus stop. We got the high street in 50 ft and Tesco underneath the building.

Please share one thing (or more) which you wish you had known before you moved in:

Parking is really good and maintaining safety of the vehicles parked.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Amazing place to live

Verified Resident

My flat it is amazing. I like everything but my favourite room is the lounge balcony because it fases at courtyard and rainfall. I don’t like the noise from outside when the windows are open I cannot sleep.

Please tell us what you like and dislike about this area:

It’s very convincing next to the station. The traffic here its noisy.

Please share one thing (or more) which you wish you had known before you moved in:

No, I was searching every before came here

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Single room flat

Verified Resident

Very affordable, the concierge are good, handle our mail well and are around most of the time. The noise was a problem but not so much anymore and my flat has a nice view and it is very comfortable. I enjoy living here.

Please tell us what you like and dislike about this area:

I like the area, the transportation is good and it is close to the school. The high street is close. Near to everything.

Please share one thing (or more) which you wish you had known before you moved in:

Not really we were recommended this place by friends.

4
Facilities
3
Design
4
Location
3
Value
4
Management
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Modern and Good facilities

Verified Resident

Overall a beautiful compound. Has a great gym and pool with friendly staff
The apartment itself is modern and open planned. The only negative is ventilation, as we do not have a balcony air is hard to come through therefore very hot in summer

5
Facilities
5
Design
3
Location
4
Value
4
Management
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Good but not perfect

I like my flat it’s new and modern. We have problem with heating, the temperature is so high especially during the summer. We have also problem with ventilation. I like the big windows and the view around.

Please tell us what you like and dislike about this area:

The area is not so good. I don’t like that there are too many peope and they stay at roads all day and night and don’t be quiet.

Please share one thing (or more) which you wish you had known before you moved in:

No, there is not something that I wish to had know.

4
Facilities
5
Design
4
Location
2
Value
2
Management
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