Dolphin Square, SW1

Manager response

Hi Jax, Thank you for taking the time to give us your feedback on our newly restored apartments at Dolphin Square! We appreciate your feedback on our facilities, location and customer service. We are particularly pleased to hear of your appreciation of the character and warmth of Dolphin Square. We are fortunate to be able to retain this character and it was one of the main points of focus with the restoration of the Estate, to preserve its history. We are delighted with the comments regarding our Fitness Club and are confident that once the full restoration of the Fitness Club & communal facilities are complete, this will only add to your enjoyment of Dolphin Square. It is great to hear the positive compliments of our staff here at Dolphin Square and the support they have shown you since moving into the Square. Finally, thank you for recommending us as your landlord, we appreciate the feedback and hope you continue to enjoy living here!

Manager response

Thank you for taking the time to share your thoughts and feedback on Dolphin Square! We’re pleased to hear that you're enjoying your experience and how much you've enjoyed the transformation at Dolphin Square. The improvements over the past few years have been significant and it's especially rewarding to know that the improvements under current management have truly made a difference for you. From the focus on restoring our homes and on our communal spaces, we’ve worked hard to enhance the living experience while preserving the classic character that makes Dolphin Square so unique. We hope your satisfaction continues to grow as even more amenities become available in the future. We’re especially happy to hear your praise for our responsive management team and maintenance staff, as well as your enjoyment of community events like our garden Christmas party. Creating a welcoming, connected community is at the heart of what we do. Thank you again for recommending us as your landlord. We value your kind words and hope you continue to remain a long term resident at Dolphin Square!

Manager response

Hi David, Thank you for taking the time to share your thoughts and feedback on Dolphin Square. The history of Dolphin Square is incredibly important to us and central to our restoration efforts. It’s great to hear that you appreciate the work we’re doing to restore Dolphin Square to its former glory, with updated design and improved facilities. We’re delighted on your comments about our reception and maintenance teams. They work hard to be responsive and supportive, so it’s great to know their efforts are having a positive impact. While the refurbishment works can cause some disruption, we truly appreciate your understanding and patience as we carry out these long-term improvements. We hope that our Restoration Q&A helps to set expectations around the ongoing works, offering more clarity and transparency throughout the process, setting those expectations prior to move-in. We love that you're enjoying the new café, and co-working spaces too. Creating areas where residents can relax, work and connect has been a big focus, so it’s great to see those changes making a difference. Finally, thank you again for recommending us as your landlord.

Manager response

Hi NYT, Thank you so much for taking the time to share your thoughts on our restored apartments at Dolphin Square! We’re delighted to hear that you're enjoying your experience, and we appreciate your comments on the apartments, local area and our recently reopened facilities. We hope your satisfaction continues to grow as even more amenities become available in the future. We're especially pleased to hear your positive feedback about our management team and our commitment to listening and responding to residents' feedback. It’s great to know this is being felt and appreciated. Finally, thank you again for recommending us as your landlord. We value your kind words and hope you continue to enjoy life at Dolphin Square!