Manager response

Hi Maddie, Thank you for taking the time to share your feedback about our newly restored apartments at Dolphin Square! We are delighted to hear of your appreciation towards the design of the building, particularly the finishes to the apartments. Thank you for taking the time to share your thoughts on what you would have liked to have known before moving in. We understand that the temporary unavailability of garden access while our restoration work is ongoing may have caused some inconvenience. We very much hope that in the upcoming months, we will be able reinstate garden access via the rear doors of Duncan. Our gardens are a signature to the Dolphin Square Estate and are working tirelessly to restore this space. In relation to the anti-social behaviour affecting Dolphin Square and the surrounding area, we are taking steps to address these issues. This includes increased patrols, enhanced security measures and ongoing collaboration with local authorities to ensure the safety and wellbeing of everyone in our community. We have taken the step of installing additional CCTV across the estate, which we hope will act as a deterrent to individuals loitering in the area. Should you encounter any individual across the estate, we kindly request that you contact our security team and inform the local authorities of this. We have been in communication with our Block Management team regarding the lighting, and they will be looking into the possibility of providing additional lighting in the area. Our team are also in discussions Westminster Council to explore the possibility of providing food waste disposal here at Dolphin Square. We hope this is a waste strategy that can become available to enhance on ways we can encourage our residents to support the environment. Thank you for highlighting the prompt responses from our team. Our team on-site strive towards the service for our Residents and glad to see this recognised. Last but not least, thank you for recommending us as your landlord, we are thrilled with this feedback and hope you continue to enjoy making Dolphin Square your home!

Manager response

Hi Stella, Thank you for taking the time to share your feedback about our newly restored apartments at Dolphin Square! We are delighted to hear that you appreciate the design of the apartment, particularly the consideration put into the flooring and our waste disposal strategy. We appreciate your comments on what you wish you had known before moving in, particularly in relation to the selection of appliances available in your apartment. We are currently arranging the necessary improvements to be made, which will include a fridge/freezer and dishwasher. We are optimistic that this can all be organised within 4-6 weeks, and will improve the overall facilities within your apartment. Thank you for highlighting the prompt responses from our team, however we are sorry to hear that you feel the remedials have been slow. I have provided feedback internally and will ensure a member of the team keeps you updated with the timeframe of your appliance upgrades. Last but not least, thank you for recommending us as your landlord, we are thrilled with this feedback and hope you continue to enjoy making Dolphin Square your home!

Manager response

Hi Harry, Thank you for taking the time to share your feedback about our newly restored apartments at Dolphin Square! We are delighted to hear that you appreciate the design of the apartment, particularly the consideration put into the blinds chosen which allow plenty of natural light. Location is also something we are proud of, being a short walk to Pimlico Tube Station and other local amenities, so we hope you continue to enjoy all that the location has to offer. We appreciate your comments on what you wish you had known before moving in, specifically in relation to the storage within your apartment. We have optimised storage space where possible during the restoration of the building so apartments benefit from varying levels of storage, some more than others. However, we will certainly take this feedback into consideration as we continue with the restoration of our other buildings. Thank you for highlighting the prompt responses from our team, however we are sorry to hear that you feel there is a lack of knowledge from the team with regards to the additional amenity packages. We are currently making some changes to our available packages which may be the reason for this. Nonetheless, we understand the importance of ensuring information is readily available and accurate so we will address this internally. Last but not least, thank you for recommending us as your landlord, we are thrilled with this feedback and hope you continue to enjoy making Dolphin Square your home!