Manager response

Thank you for taking the time to give us your feedback on our newly restored apartments at Dolphin Square! We are pleased to hear about your experience and particularly delighted to hear about your great feedback on our Leasing Associate, Shannon! We appreciate your comments on availability of a small shop within the Arcade space and this is something we are looking into! We are excited to show our new amenity space in the upcoming month/s, which I am sure will support with this and further enhance on your experience. Finally, thank you for recommending us as your landlord, we appreciate the feedback and hope you continue to enjoy living here!

Manager response

Thank you for taking the time to share your detailed feedback with us. We're delighted to hear that you are impressed with the design of the new apartments and that your interactions with our team have been positive. We understand your comments regarding the local area and distance. While Dolphin Square is situated in a quiet area of Pimlico, there are some lovely local shops, supermarkets, and restaurants within a short distance. If you are not familiar with the local offerings, please contact our reception team. They can provide support and advice on the local area and its amenities. Additionally, they can arrange a Home Demonstration to assist you with any appliances or features you may be unsure about, which we believe will be beneficial. We appreciate your feedback regarding the functional compartments of the apartment. I will share this with the relevant teams to help us improve the apartments in the future. We would love the opportunity to discuss this further and enhance your living experience. Please contact our reception team directly at Reception@dolphinsquare.co.uk, so we can address your concerns more thoroughly and work towards a resolution.

Manager response

Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you are impressed with the design of the new apartments and the modernised look. We're also pleased that you appreciate the added security of the locked main entrance doors. We do understanding your concerns over the temporary bin shed. We agree, this at times has been found in an unacceptable standard and we are actively seeking better management solutions to ensure that the area remains clean and hygienic. Some of the measures we have put in place are increased patrols and emptying of the bins. Our bin shed is a temporary measure until our basement areas are opened, in which we are hopeful that this situation will drastically improve. Regarding your move-in experience, we are sorry to hear that it was frustrating and that you did not receive clear information. We understand how impersonal and confusing it can feel to be provided with extensive documents without proper guidance. To address this, we would like to offer a home demonstration with our reception team to help you feel more comfortable with your new home. A Home Demo booking link was provided in your welcome email and pre-tenancy information, however, if you are unable to locate this, please visit our reception team who can schedule this in. We apologise for the poor response you feel you have received to your issues and the problems you faced with the fob entry system, hot water, and overcharged payment. We are committed to addressing these issues promptly and ensuring better communication and support for all our residents. We would love the opportunity to discuss this further and improve your living experience. Please contact our reception team directly at Reception@dolphinsquare.co.uk, so we can address your concerns more thoroughly and work towards a resolution.