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By Groveworld
3.85
Arora Tower is a new-build residential development in Lewisham, south-east London, close to The o2 Arena and overlooking the River Thames. The high-rise building comprises of just over 100 apartments and 40 serviced apartments. North Greenwich tube station is a short walk away, and serviced by the well-connected Jubilee line.
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2 total reviews
Original Owner (Owner)
Verified Resident
Sept 2021
Original Owner (Owner)
Verified Resident
Sept 2021
The block is well built (2016) and apartments well sound-proofed. Common areas are kept to a high standard and there is an employed cleaner who maintains the common areas each day. 24-hour concierge services are provided to ensure security, receive packages and help residents with day-to-day problems. There is central air conditioning (maintained within the service charges) but this does result in quite high energy costs (also within the service charges) Service charges are quite high, reflecting the staffing, location, air-con costs and available hotel facilities. The building is managed by Knight Frank who are not felt by some residents to be very proactive in resolving concerns. The building is clad in stone tiles and is a safe EWS A2 standard. That said, there is currently remedial work being undertaken by the developers Balfour Beaty on the cladding (with scaffolding at ground level to protect pedestrians) as some tiles have cracked over time.
Arora Building resident (Tenant)
Oct 2019
Arora Building resident (Tenant)
Oct 2019
My experience with the Concierge at Arora Tower was unfortunately a negative one. From the moment that I moved it I encountered nothing but obstacles and excuses for why they can’t do several tasks. Some of these things are common sense for many other modern Concierge buildings in the area: asked to store some furniture while I was at work (excuse: they didn’t have space, thing I am reminded of every time) ; chasing them for the residents benefits in the building which took over a week to get and I was told that the list is incomplete. Chasing them for the landline phone that connects to reception which is still not working, Reporting cannabis smell in the building to which they asked me to deal with the police directly myself in a building which is supposedly cigarette free not to mention drug free or simply put up with it because that’s what everyone does. Even having my post coming directly to me and not my partner was a huge issue where several Concierges had to be notified so that they don’t forget ( which of course they did at the beginning). I’m extremely disappointed with the service providing the money we pay for living here. The Consierge’s job is supposed to make the residents staying easier and nicer not more challenging. They are light years away in terms of quality and performance to all the surrounding modern buildings around in the same area. Raising awareness is very important and everyone considering moving into this building should know these things before they move in.
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews