About Uncle – Realstar Living

UNCLE is a UK residential rental company, developing properties across London and Manchester. It is currently owned and managed by the Canadian real estate and property management company, Realstar Group. UNCLE’s values are cemented in the belief that ‘collaboration, kindness and fairness is core to a happier renting experience.’

UNCLE  Realstar Living developments

You can find out more about UNCLE – Realstar Living developments on HomeViews. UNCLE Stockwell, UNCLE New Cross and UNCLE Elephant & Castle are all popular South London properties. Each development has an on-site resident manager, a cafe and landscaped outoor spaces.

UNCLE – Realstar Living reviews

You can read HomeViews reviews of UNCLE – Realstar Living properties by clicking on the developments in the list below. If you can’t find a development you would like to review, click here to submit a new development and click here to share your experiences with the HomeViews community.

Number of Developments

5

Ratings

4.35 Rating

Rating (based on 118 reviews)

Excellent

54.24%

Very Good

34.75%

Average

8.47%

Disappointing

2.54%

Very Poor

0.00%

Developments

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Uncle – Realstar Living reviews

Reviews

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UNCLE NEW CROSS

Pros:
1. The development is in the most strategic location in New Cross between 2 stations.
2. The flat itself is secure with a key-fob entry system and CCTV monitoring.
3. There is bike storage for those who need it.
4. The flats in this development are modern, spacious and new (circa 2015). Don’t really understand the logic behind designing the roof terrace on the 2nd floor in the middle of 4 flats instead of putting it on the top floor which guarantees sunshine and gorgeous views out to London skyline.
5. Property management personnel are friendly and used to collect parcels for us pre-COVID19 lockdown. They usually respond to all emails and queries with any repairs needed to be done.

Room for improvements: The communal area gets very dirty sometimes, which looks like it hasn’t been cleaned for weeks. The communal area most definitely needs sprucing up – a fresh coat of paint on the walls, maybe to arrange for window cleaners to clean balcony and room windows facing outside, re-painting the doors of each flat (needs it badly).

Cons:
1. The property is offered unfurnished – this is a shame because the development’s other locations such as in E&C are offered furnished. Also, the monopoly of a (VERY) expensive energy company called Evinox just frustrates us paying bills every month. Tenants should not be tied up with whatever deals developers made with any companies – there should be freedom to choose service providers since the bills are not included in the rent.
2. The rent goes up every year. Although in a prime location, it does not make sense to increase the rent every year especially so during COVID19 lockdown rental price across London were dropping according to reports by Rightmove and SpareRoom. When would they decide to cap it? It would get to a point where renters would think why would they pay nearly £2K to live in Zone2. Yes, the location is amazing but the fact remains it is still in zone2.
3. The location very unfortunately also is near a nightclub that plays load music attracting many noisy people during the weekend (somewhat bearable) and a live music venue playing heavy metal music every single day including weekdays till at least 3 am which brings MANY drunk noisy people with it (totally unbearable).

Please tell us what you like and dislike about this area:

The best feature of this area is there are 2 stations in close proximity to each other that goes into various parts of London. The area itself if very lively with many nice looking non-sports showing pubs which attracts a nice crowd, many eateries, takeaways, nail salons, barbers, a big and small Sainsbury, Asda about 10 minutes walk away and many busses that passes through. The con would be 2 VERY noisy music venues (a club and a live music venue) which ignores all sense of logic and plays music early to the early hours in the morning even during weekdays.

Please share one thing (or more) which you wish you had known before you moved in:

1. Rent goes up every year
2. No way of changing Evinox
3. NOISY club and live music venue into the wee hours of the night

If there is one thing you would change about your flat or property what would it be:

More than 1 thing:
1. Put the roof terrace much higher
2. Remove Evinox as the compulsory energy provider
3. Re-paint communal area and doors
4. Clean communal areas more often

3
Facilities
4
Design
5
Location
2
Value
4
Management
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Fantastic location

The concierge team are amazing and they will do anything they can for you. The facilities are also very nice, particularly the sky lounge and the facilities are always kept clean and tidy. The balconies are made from wooden beams which is unfortunate because when a neighbour in any of the floors above you waters their plants or washes their windows, the water does drip down to the balconies below. The management is okay but nothing special, many reports have been made about cigarettes landing on balcony furniture but it continues to happen although I appreciate it is difficult to manage when you don’t know where it is coming from. The management did handle the coronavirus very well, placing hand gel at various points in the building, putting screens up around the concierge desk and delivering parcels to peoples’ doors.

Please tell us what you like and dislike about this area:

The area is up and coming; the old shopping centre is being replaced which will really modernise the area and there are a number of nice restaurants and cafes appearing all the time. There is the wonderful Mercato Metropolitano just a few minutes’ walk away and The Southwark Playhouse is moving to the basement of this building.

What is the best feature of your home:

The layout of the flat is great and it feels very spacious with plenty of light flooding through the windows which is the main reason I chose this flat.

4
Facilities
5
Design
5
Location
3
Value
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Great location

24 hour concierge which works great with security and also receiving parcels.
The reception area is kept clean and the corridors are regularly hoovered up on the floors.
The guys behind concierge are great and friendly but if you have any issues which need to be escalated then the senior team are pretty useless, especially the property manager who’s people skills are beyond shocking.
The shaft for cleaning the windows has been broke for about a year now so sadly the widows are filthy and thus this makes the view from your windows poor.
Power in the showers isn’t great so don’t expect a big power shower as your be left disappointed.
The building creeks!! and creeks LOUDLY!! Apparently there is a fault. Although we have been reassured time and time again that structurally the building is safe but it it quiet disconcerting hearing the very loud creeks and groans. Also on windy nights this really impacts sleeping so you’ll be going into work groggy!

Please tell us what you like and dislike about this area:

This is great area to live in. Everything is super accessible from here. Elephant and Castle station is two minute walk and Kennington station is five minute walk. From both of these stations you can be in the West End or the City in 15 minutes. Walworth road which is a two minute walk from the building has everything you need from a high street.
There is some great restaurants in London Bridge which is a bus ride away. Same for Waterloo which again is a very short bus journey.

Please share one thing (or more) which you wish you had known before you moved in:

The defect which makes the noise

What is the best feature of your home:

The location is amazing. So easy to get everywhere

4
Facilities
4
Design
5
Location
3
Value
2
Management
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Well engineered city living that’ll be perfect when it’s finished

I’ve been very impressed with the standard of finish at the Uncle development, while the building has had some teething issues (as you’d expect) the fundamental design and implementation is very sound. I’ve experienced a similar take on this idea before in Manchester (with a different management company) and the differences in approach speak, I think, to a different attitude toward the relationship between tenant and landlord, and a better relationship with the council and planning.

Building/property management has been responsive to issues, and the response to the pandemic has been considered and effective. The facilities in addition to the apartment are great (when available – again, pandemic has had impact here.) The development is still ongoing, with a significant construction project still happening next to the site (building noise is fairly constant during the week/workday). I have been told this will be ongoing until 2022.

Please tell us what you like and dislike about this area:

Wembley has excellent transport links into London and out into the North-West, the development is ideally situated for access to London. It’s also an area which is on the start of its’ gentrification journey – there is a lot of construction work ongoing, mixing of ideas, general sense of vitality and growth – but don’t expect quiet or a sense of settledness.

Please share one thing (or more) which you wish you had known before you moved in:

It would’ve been nice to have known in advance more about the ongoing construction plans and noise levels when moving in.

How has the building management responded to any problems or issues you have raised:

Yes, we’ve had a few small maintenance issues in our apartment which have been fixed swiftly.

5
Facilities
5
Design
3
Location
3
Value
4
Management
User submitted image of  Uncle Wembley, HA9
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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