About Uncle – Realstar Living

UNCLE is a UK residential rental company, developing properties across London and Manchester. It is currently owned and managed by the Canadian real estate and property management company, Realstar Group. UNCLE’s values are cemented in the belief that ‘collaboration, kindness and fairness is core to a happier renting experience.’

UNCLE  Realstar Living developments

You can find out more about UNCLE – Realstar Living developments on HomeViews. UNCLE Stockwell, UNCLE New Cross and UNCLE Elephant & Castle are all popular South London properties. Each development has an on-site resident manager, a cafe and landscaped outoor spaces.

UNCLE – Realstar Living reviews

You can read HomeViews reviews of UNCLE – Realstar Living properties by clicking on the developments in the list below. If you can’t find a development you would like to review, click here to submit a new development and click here to share your experiences with the HomeViews community.

Number of Developments

5

Ratings

4.27 Rating

Rating (based on 73 reviews)

Excellent

43.84%

Very Good

41.10%

Average

13.70%

Disappointing

1.37%

Very Poor

0.00%

Developments

MAP

Showing all 5 developments

Uncle – Realstar Living reviews

Reviews

Write a Review
All Reviewers
Private Tenants
Property Pros
Visitors/Viewers
Verified
Showing 73 reviews

UNCLE NEW CROSS

3
Facilities
4
Design
5
Location
2
Value
4
Management

Pros:
1. The development is in the most strategic location in New Cross between 2 stations.
2. The flat itself is secure with a key-fob entry system and CCTV monitoring.
3. There is bike storage for those who need it.
4. The flats in this development are modern, spacious and new (circa 2015). Don’t really understand the logic behind designing the roof terrace on the 2nd floor in the middle of 4 flats instead of putting it on the top floor which guarantees sunshine and gorgeous views out to London skyline.
5. Property management personnel are friendly and used to collect parcels for us pre-COVID19 lockdown. They usually respond to all emails and queries with any repairs needed to be done.

Room for improvements: The communal area gets very dirty sometimes, which looks like it hasn’t been cleaned for weeks. The communal area most definitely needs sprucing up – a fresh coat of paint on the walls, maybe to arrange for window cleaners to clean balcony and room windows facing outside, re-painting the doors of each flat (needs it badly).

Cons:
1. The property is offered unfurnished – this is a shame because the development’s other locations such as in E&C are offered furnished. Also, the monopoly of a (VERY) expensive energy company called Evinox just frustrates us paying bills every month. Tenants should not be tied up with whatever deals developers made with any companies – there should be freedom to choose service providers since the bills are not included in the rent.
2. The rent goes up every year. Although in a prime location, it does not make sense to increase the rent every year especially so during COVID19 lockdown rental price across London were dropping according to reports by Rightmove and SpareRoom. When would they decide to cap it? It would get to a point where renters would think why would they pay nearly £2K to live in Zone2. Yes, the location is amazing but the fact remains it is still in zone2.
3. The location very unfortunately also is near a nightclub that plays load music attracting many noisy people during the weekend (somewhat bearable) and a live music venue playing heavy metal music every single day including weekdays till at least 3 am which brings MANY drunk noisy people with it (totally unbearable).

Please tell us what you like and dislike about this area:

The best feature of this area is there are 2 stations in close proximity to each other that goes into various parts of London. The area itself if very lively with many nice looking non-sports showing pubs which attracts a nice crowd, many eateries, takeaways, nail salons, barbers, a big and small Sainsbury, Asda about 10 minutes walk away and many busses that passes through. The con would be 2 VERY noisy music venues (a club and a live music venue) which ignores all sense of logic and plays music early to the early hours in the morning even during weekdays.

Please share one thing (or more) which you wish you had known before you moved in:

1. Rent goes up every year
2. No way of changing Evinox
3. NOISY club and live music venue into the wee hours of the night

If there is one thing you would change about your flat or property what would it be:

More than 1 thing:
1. Put the roof terrace much higher
2. Remove Evinox as the compulsory energy provider
3. Re-paint communal area and doors
4. Clean communal areas more often

3
Facilities
4
Design
5
Location
2
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Disappointing

2
Facilities
3
Design
1
Location
2
Value
2
Management

The building design could be better, it’s very creaky from the wind (especially if you’re higher up), our blinds were often breaking from being so flimsy, we would often hear the lifts going up and down throughout the whole night and we could hear our neighbours footsteps from all angles, lots of heaving footing that would keep us up. The main cause of concern was the amount of partying and noise that we was surrounded by, mostly every week we would be woken up by students partying (uncle is VERY STUDENT HEAVY), and we would often complain but all we got was an apology & nothing was done by the management team as it was ‘our of their hands’. Not forgetting the constant smoke & cannabis that would always blow into our apartment which meant that we could not have any doors or windows open- in the hot weather this was an absolute nightmare as the apartments get very stuffy. This in the end caused us to move out. There is a gym which was small but accommodating for most needs. Would’ve been better if weights were provided, but that’s down to preference. We only had a few favourites Who went above and beyond from the concierge team but there was a few that appeared lazy & didn’t seem to want to help. For example – if you went down to collect a parcel they would ask you to come back. If you want to live here you will have an amazing view but you will get no sleep. I don’t recommend uncle in Elephant & Castle.

Please tell us what you like and dislike about this area:

The area is just awful. Rough & full of trouble, many times you feel unsafe because of all the rowdiness down below. Lots of crime, people setting off fireworks that hit our balcony several times – and the police did nothing! It is such a shame because the apartments are beautiful and the views are fantastic but the area is a massive let down. Lots of shops and some restaurants surrounding the building and it’s opposite a park – but again, there is a lot of trouble that takes place down there, drug dealing, thefts etc. Overall it is not safe.

Please share one thing (or more) which you wish you had known before you moved in:

That there are so many students in this apartment block.

What is the best feature of your home:

Views, having the sky lounge which was upstairs with even better views.

2
Facilities
3
Design
1
Location
2
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

Fantastic location

4
Facilities
5
Design
5
Location
3
Value

The concierge team are amazing and they will do anything they can for you. The facilities are also very nice, particularly the sky lounge and the facilities are always kept clean and tidy. The balconies are made from wooden beams which is unfortunate because when a neighbour in any of the floors above you waters their plants or washes their windows, the water does drip down to the balconies below. The management is okay but nothing special, many reports have been made about cigarettes landing on balcony furniture but it continues to happen although I appreciate it is difficult to manage when you don’t know where it is coming from. The management did handle the coronavirus very well, placing hand gel at various points in the building, putting screens up around the concierge desk and delivering parcels to peoples’ doors.

Please tell us what you like and dislike about this area:

The area is up and coming; the old shopping centre is being replaced which will really modernise the area and there are a number of nice restaurants and cafes appearing all the time. There is the wonderful Mercato Metropolitano just a few minutes’ walk away and The Southwark Playhouse is moving to the basement of this building.

What is the best feature of your home:

The layout of the flat is great and it feels very spacious with plenty of light flooding through the windows which is the main reason I chose this flat.

4
Facilities
5
Design
5
Location
3
Value
Read all Read less

Was this review helpful?

Report

Report

Great location

4
Facilities
4
Design
5
Location
3
Value
2
Management

24 hour concierge which works great with security and also receiving parcels.
The reception area is kept clean and the corridors are regularly hoovered up on the floors.
The guys behind concierge are great and friendly but if you have any issues which need to be escalated then the senior team are pretty useless, especially the property manager who’s people skills are beyond shocking.
The shaft for cleaning the windows has been broke for about a year now so sadly the widows are filthy and thus this makes the view from your windows poor.
Power in the showers isn’t great so don’t expect a big power shower as your be left disappointed.
The building creeks!! and creeks LOUDLY!! Apparently there is a fault. Although we have been reassured time and time again that structurally the building is safe but it it quiet disconcerting hearing the very loud creeks and groans. Also on windy nights this really impacts sleeping so you’ll be going into work groggy!

Please tell us what you like and dislike about this area:

This is great area to live in. Everything is super accessible from here. Elephant and Castle station is two minute walk and Kennington station is five minute walk. From both of these stations you can be in the West End or the City in 15 minutes. Walworth road which is a two minute walk from the building has everything you need from a high street.
There is some great restaurants in London Bridge which is a bus ride away. Same for Waterloo which again is a very short bus journey.

Please share one thing (or more) which you wish you had known before you moved in:

The defect which makes the noise

What is the best feature of your home:

The location is amazing. So easy to get everywhere

4
Facilities
4
Design
5
Location
3
Value
2
Management
Read all Read less

Was this review helpful?

Report

Report

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Load More