Uncle - Realstar Living

Please tell us about the good and bad aspects of living in your local area:

Easy transport link and Tesco and Sainsbury’s locale market with plenty of online food delivery options and Westfield is nearby

How has the building management responded to any problems or issues you have raised:

Yes, there is an online portal for these issues and problems

Please share one thing (or more) which you wish you had known before you moved in:

Nothing , all was clear before moving in no surprises

Please tell us about the good and bad aspects of living in your local area:

I wish there were more shops close to the building but at the moment there is only Sainsburys and Tesco and they are small and don’t have a big variety of food. The Asian market is nice tho but yeah the area doesn’t have a lot of amenities

How has the building management responded to any problems or issues you have raised:

It has responded very quickly and they offered support for all of my needs

Please share one thing (or more) which you wish you had known before you moved in:

I wish I learned about the existence of this building before!

Please tell us about the good and bad aspects of living in your local area:

Living in Acton has been pretty good for day-to-day life. There are plenty of grocers nearby, including Asian marts like Tian Tian, plus Tesco, and Lidl is only a short cycle away, which makes bigger shops easy. The restaurant options aren’t as varied as what you’d find in Central London, but the places here are solid and the food quality is generally really good. The station being so close is one of the biggest positives, and the buses connect well too. The local park is something I really appreciate and it’s a nice open space to walk through, and the tennis courts get used a lot.

How has the building management responded to any problems or issues you have raised:

Building management has been generally responsive. There are people on the concierge Monday to Saturday until 6PM, and also 24 hour emergency management services. Once on a Sunday a few residents had issues entering the flat, an engineer came immediately to resolve this.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I’d known before moving in is how the heating system works. The development uses a heat network managed by Insite Energy (from the Perfume Factory setup), which I hadn’t come across in previous rentals. I was used to just paying standard electricity and gas bills, so I didn’t expect an additional heating bill with its own standing charge. Even if you don’t use much heating, the standing charge still applies, and it can add up more than you’d think. It’s not a huge issue day-to-day, but it’s definitely something that would have been good to know upfront so you can budget for it properly.

Please tell us about the good and bad aspects of living in your local area:

A lot of shops around. Movie theater is very close. 5 minute walk from the tube station. Bad- live on busy street

How has the building management responded to any problems or issues you have raised:

They’ve responded promptly and are always kind and helpful.

Please share one thing (or more) which you wish you had known before you moved in:

It’s located on a very busy street, and that the dryer isn’t the best, doesn’t dry ur clothes well

Please tell us about the good and bad aspects of living in your local area:

Lots of options for food but no large superstore nearby. Only elizabeth line is avaialable and bus are super crowded

How has the building management responded to any problems or issues you have raised:

They should scrap with energy communal heating which is looting customers for nothing

Please share one thing (or more) which you wish you had known before you moved in:

Heating and water charges are high compared to my previous flat