Probably the main negative aspect about the flat I would say would be the fact there isn’t a door between the lounge/kitchen and the three bedrooms – a simple door, while slightly breaking up the open plan feel of the flat, would help tremendously to reduce noise when you’re trying to sleep and others are watching TV or hosting friends in the lounge as I find the noise really caries from the lounge/kitchen into the bedroom (and I’m in the bedroom furthest from the lounge). This being said, the noise insulation in the individual bedrooms is very good, rarely can hear anything when others are making noise in their bedrooms.

The only other minor niggle is that sometimes you do have to wait a little while for the lifts, this was exacerbated when one of the two lifts broke down and took a number of weeks to be fixed.

Please tell us what you like and dislike about this area:

With Crossharbour DLR stop literally right on our doorstep getting around London is extremely easy and convenient. There is only one large supermarket (Asda) that is close but there is two convenience shops (Tesco Express and Co-Op) within a short walk. Probably the only downside would be the noise from the DLR but it’s a trade off with living so close too it and is well worth it for the convenience.

Please share one thing (or more) which you wish you had known before you moved in:

The information about the heat network!

It wasn’t explained properly too us and one day we woke up without any hot water and had no idea what to do, we thought the boiler might be broken not realising we’d just run out of credit and took quite a few hours of totally confused research to realise. None of the three of us had lived in an apartment building before so didn’t know what a heat network even was and just assumed because we payed our electricity bill this would cover hot water and heating.

How has the building management responded to any problems or issues you have raised:

I haven’t had to reach out to the tenant management company very often but haven’t found that they’ve been very professional or helpful and given the significant amount of rent we’re paying would have expected a slightly more professional service, it’s not a major gripe but could be better.

Building management is horrible, they lack providing permanent solutions to ongoing issues including: one of the lifts are constantly broken almost at any time, car lift has been broken for a long time and all our trash bins are outside the building, reception door is also constantly breaking down.

Property management: While agents are friendly, they tend to solve issues rather slowly.

Building staff: Mario (maintenance person) is a true hero, super helpful.

Concierge: Joseph is simply amazing and very helpful. However there is relatively new another receptionist who does not know much and once denied to help me on a rather urgent issue by lying to me as he claimed that concierge is not allowed to come up to the flats and he failed to provide me with a helpful contact number.

Design of the building is great.

Please tell us what you like and dislike about this area:

Good Aspects: Well connected to the city centre with lots of transportation options and local shopping malls and restaurants.
Bad Aspects: Surrounding area is full of council housing and local area may not be the safest. There are also lots of homeless people just underneath the building.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that the developer completely lied about the view and facing aspect of the property.

How has the building management responded to any problems or issues you have raised:

Building management does respond quickly but usually acts slowly.

Please tell us what you like and dislike about this area:

Like – Close to work, so its convenient.
Dislike – Not the best views whilst walking around e.g greenery.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that Canary Wharf is actually 25 mins away instead of 10 mins as advertised.

Please tell us what you like and dislike about this area:

Like the accessibility and cafes. Don’t like the high crime rate

Please share one thing (or more) which you wish you had known before you moved in:

Very hot in summer with not enough windows